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Rated 4.2 out of 5 by 342 reviewers.
Rated 4 out of 5 by good and modern hotel for a stay in London - trendy We stayed in the aloft end of May 2012. The hotel is still very new (built in 2011), therefore modern and clean. I was staying on bonus points and got upgraded to a suite which in general is great. The suites are very nice, only downside is that there is only a shower in there, no bathtub. Location is good, not exactly central, but near next to a train station about 15 minutes from tower bridge. Cleaning was not perfect, mirrors and glass doors still had some finger prints and fat on there. Compared to other starwood hotels, breakfast and especially service for platinum members is not great - we only got three items at breatkfast for free. Nevertheless, overall, a good and comfortable hotel. June 6, 2012
Rated 4 out of 5 by Nice modern hotel, good value for London My room was not ready when I arrived after 3pm on Friday. Checkin staff were not too helpful regarding where I should wait until it was ready - they told me that the bar and the restaurant were both closed (actually I found the bar was open due to the Euro football matches). Restaurant offers a full English breakfast buffet (free for Platinum). Last day my room wasn't cleaned while we were out - unfortunately it was very late when we got back so no chance to do anything about it.. However, I do like the hotel and will definitely return. June 21, 2016
Rated 4 out of 5 by Great location for Excel Centre Perfect location for Excel centre and transport link into city centre on DLR May 18, 2016
Rated 5 out of 5 by Spot on! Having stayed at this hotel quite a bit since it opened I have witnessed a few ups and downs but very happy to say it seems to be settling down very well now into a well run and excellent hotel. It seems consistent and importantly the staff all seem on the same page and well trained. As a Platinum they looked after me very well and welcome was very friendly. Although not part of the benefits they upgraded me to a Suite and thanked me for staying regularly, a personal touch which didn't go unnoticed. The suite was excellent, well maintained and the addition of Chrome Cast which they are trailing, always good to see a hotel and brand not just settling but trying to add more value. The breakfast selection was very good and I felt if anything improved from previous visits. The most noticeable thing though was front desk was well staffed and they called extra staff when busy, also when I had any requests they were happy to help. Excellent stay and look forward to returning, this is how an Aloft should be! May 13, 2016
Rated 3 out of 5 by Going Green A real shame, having stayed at this hotel on numerous occasions in the past, to see there are still issues. Firstly, check in can be a very long process with long queues forming. Secondly, having opted in at check-in and via the sign on the door, I still await my green points for my stay. Come on Aloft, we know you can do better! April 28, 2016
Rated 4 out of 5 by Ideally placed for the ExCeL I have stayed at this hotel many times over the last three years while attending exhibitions at the ExCeL. In all that time I have had only one bad experience when there was a huge demand for the restaurant and too few staff. Every other single time, the staff have been exceptional, especially Paul behind the bar. Excellent service. February 29, 2016
Rated 5 out of 5 by Aloft Excel - Pleasant Surprise As the time drew closer for my stay at the Aloft London Excel I was questioning my decision to stay so far off the beaten path with only three nights in London. I was pleasantly surprised by how easy public transportation was to and from the hotel and with the number of interesting things to do within relatively close proximity. February 27, 2016
Rated 5 out of 5 by My favourite place to stay in London My standard bedroom here was quite simply faultless - so comfortable, peaceful, relaxing and well equipped. The whole hotel is beautifully designed, using top quality materials throughout. February 18, 2016
  • 2016-06-24 T11:19:02.051-05:00
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