Rated 3 out of 5 by edi0320 this hotel needs improvement
this hotel needs improvement in the check in and check out process, also they have to improve the quality of the food at the restaurant
November 21, 2014
Rated 5 out of 5 by DD41042 Excellent Hotel
Great Hotel in association with the Airport or short overnight stay. Small hotel with large hotel service
October 17, 2014
Rated 5 out of 5 by Apopka Great place to relax
Stayed here twice, once on my way to Santa Marta (layover) and also on my way for business in Bogota. Love how quick and easy it's to get to airport with the shuttle. Enjoyed the atmosphere and the rooms were was expected from Aloft.
October 14, 2014
Rated 3 out of 5 by Ericka01 This Hotel is near from Airport
Do not bring me a good attention
October 7, 2014
Rated 2 out of 5 by Marc58 Poor location if you want to eat
The hotel is not what i would consider a regular Aloft hotel. The location is not very good if you want to get something to eat. I waited in the hotel restaurant for over 1/2 hour and then decided to go to my room and order room service. When i received my food it was stone cold. I would say that the staff is very in experienced. I asked the front desk to arrange for me to have a taxi to bring me to the airport, explained where i was travelling to the front desk people and i was dropped off at the wrong airport.
September 22, 2014
Rated 2 out of 5 by Arturo408 Service Delivery fell short
One of the main reasons why I am longtime loyal Platinum member of SPG is because its commitment to high level of customer service. The understanding that when people travel, its already a complicated and stressful thing. The hotel should not have to add to it. This was my first trip to Colombia and naturally had language barriers but was assured that Aloft - a brand of Starwood would ensure my experience would be great, cause I have stayed in Starwood hotels all over Asia / USA.
The front desk staff failed to understand the situation and and when my invoices was printed during checkout, and the hotel shuttle waiting for me so that they can go to the airport. The staff charged me an "extra bed" fee when I had a double bed room booked. He indicated because he saw a co worker go to my room he was staying and I had 1 person on my reservations. I shouldn't have to explain, but I told him that the co worker was simply staying a few hours cause he had a different flight. But I feel that's besides the point. Customer courtesy, service, and delivery should have prompted the immediate refund and Bill update, which he even took the time to argue back with me.
NOT a great way to delivery high levels of customer satisfaction.
September 4, 2014
Rated 5 out of 5 by JoseRaul A great experience
The hotel is beautiful, bright colors and exclusive amenities, delicious foods and drinks, is like a place to be with friends.
Close to nice places, shopping centers, public transportation available.
I have stayed for a week, and everyday I had experienced excellent attention from the hotel's stuff, nice and kind people.
I would recommend it to visit Bogotá for every occasion.
August 30, 2014
Rated 3 out of 5 by jolobregon Hotel has unsatisfactory reception
At reception desk there is no recognition for SPG customers.
Treatment by hotel staff at reception desk not polite and bad manners
Could not get invoice and receipt at departure. System was not apt and desk staff did not offer prompt solution.
August 28, 2014