Rated 3 out of 5 by mike40 New staff sucks
The old staff got fired and the new staff needs a lot of improvement. The only ones that are any good are the 2 bartenders, whose drinks are priced too high.
25 avril 2013
Rated 2 out of 5 by EricyCecilia Left a lot to be desired
The good: location near the airport and comfortable room.
The bad: No hot water at 3:30 am. We were hurrying to get ready to catch the 4:30 shuttle to the airport so had no choice but to take cold showers. When I asked the clerk why no hot water, he said I should have called and they would have sent someone to fix it. He just did not "get it". We were getting dressed and my wife would not have appreciated a maintenance man in the room trying to find out what was wrong. Even if he fixed the problem, I doubt the water would have heated up in time for us.
On arrival we asked if there was service for an evening meal, and were told yes, just sit in the bar area. We did....but no one ever came to give us menus or take our order. We finally flagged down someone from the kitchen staff, who agreed to take our order. He said that the waiters had called in sick. Still, I would expect that a hotel of the caliber of Aloft would have a back up plan. If nothing else, a supervisor or manager should have stayed to fill in! No one ever came to our table and we had to go in search of someone to bring us our bill! When I mentioned my frustration to the front desk, all I got was a non committal "sorry". A hotel truly concerned about their guests might have offered something to ease the disappointment....perhaps a drink on the house? "Sorry" just does not cut it!
This was my first experience at an Aloft, one that I do not intend to repeat!
8 avril 2014
Rated 1 out of 5 by CBD426 Worst Possible Service
Arrived at 6 am for an early check-in reservation that I made in advance. Had to wait 35 to check in because the hotel had one person at front desk doing check outs and check ins.
Everyone in the line was clearly frustrated - some worried about missing flight.
The while check in/out process is extremely bureaucratic and complex - it takes on average 5 minutes per guest. Too much paper work - voucher, passports, you name it.
As an airport hotel, it must be anticipated that people need to check in or out IN A HURRY - not the opposite.
Also, shuttle to airport once every 45 minutes??? Ridiculous - should be every 20 minutes minumum...
1 février 2014
Rated 1 out of 5 by Yogui Do not come here
Worst Hotel in Starwood chain I ever stayed. Do not come here. Shuttle runs to the airport on weird schedules. If you compare that with other Hotels in the area, other hotels go and wait for you with in the airport with a sign and they are running 24/7 for the same price level of this Aloft. Food is the worst I ever had in a hotel. Room A/C it's a joke, is just decoration. Room service forgot to bring my order until I called 3 times. If you come on business better go somewhere else. If you come for leisure do not bring kids here, better go somewhere else. The manager only works from 9 to 6 Mon-Fri in the meantime if you need something you are screwed.
16 juillet 2013
Rated 1 out of 5 by mtalancon aloft Bogota airport
Rooms where available at arrival but they would not give me one unless I paid extra US$60 for early check in, Bathroom was not clean, Internet did not work, Desk did not answer any of my calls and I tried for over an hour. I will never come back to this hotel and will not recomend,
25 février 2013
Rated 1 out of 5 by Ray17 THIS HOTEL HAS NO SERVICES AT ALL
It has been a big mistake to choose this hotel, first and last time in an "ALOFT" hotel, as the normal services to which I'm accustomed in the other Starwood properties here are simply NON EXISTING.
Reception, lounge, bar & breakfast areas are small, all mixed together, very poor, shabby and unattractive looking.
The "main" (and only) restaurant has 6 tables and a music level to impede any conversation.
The corridors and rooms have walls & carpet painted in a drab grey color that's simply depressing, and there is NO AIRCON in the rooms.
Starwood should clearly state in it's website that this is a very basic "no frills" hotel, so that I could have avoided it.
6 octobre 2012
Rated 1 out of 5 by CDCD Incredibly Bad Experience at Bogota Aloft
Booked Aloft hotel near Eldorado Airport using Starwood points for family member. As this is not safest neighborhood wanted to ensure no issues. When checking out agent presented bill for food of $60 when only spent $6 on food. Desk person knew was catching an international flight and would not typically dispute bill. Family member (is Colombian) did dispute bill and desk agent argued till almost left too late to catch flight. Desk agent all this time would not give back credit card and was repeatedly swiping card.
12 juin 2012