Rated 5 out of 5 by travelingben Amazing Staff, New and Good Value
I have stayed at this hotel probably about 10 times now, since before it even formally opened. Its the first Starwood property in San Jose, Costa Rica.
The hotel is great, its new, great casual atmosphere, tidy and clean, and well located for airport and coastal highway access. The rooms are typically Aloft, and are comfortable with great support for all your IT needs, lots of outlets, USB ports and more. The lobby bar is fantastic, great drinks, nibbles, and entertaining too.
The most outstanding thing about this hotel is the service, the team is incredible. They remember me each time, always recall my latest trips or how my work is going etc, they are so polite and yet casual. Nothing is too much trouble for this team, they make it fun to come back each time. From requests for extra pillows, the HDMI connector kit for connecting your laptop to the 42inch room TV, to making reservations at restaurants and more every time it is done with a smile. I cannot say enough about the team working there.
I'll be back in a couple weeks, and I am looking forward to it.
November 14, 2012
Rated 3 out of 5 by AndrewBrooklyn Nice hotel, but staff should know more about SPG
This hotel is located not as far from the airport (5 miles), and very close to the supermarket. Friendly bartenders, and cleaning staff. I was disappointed only one thing - behavior of the front desk staff. As Platinum SPG I chose free continental breakfast as my welcome gift. A girl at the front desk were rude, she told me that I have to pay for this breakfast, I tried to explain that this is SPG policy, but she really did not know about this. Finally I could take advantage of the buffet, but I felt really uncomfortable. She acted like somebody who had done me a favor. Strange. Front desk staff should know more about SPG.
July 15, 2013
Rated 5 out of 5 by BenR A Welcome suprise
we arrived from the rainforest all dirty with backpacks in toe. The front desk staff, even the security guard outside welcomed us with a friendly greeting. the staff were fantastic. Benjamin and the other fellow working the desk were very helpful. they helped us with directions to a great restaurant, and the next day on check out allowed us a late check out so we could do some morning sightseeing in San Jose before our flight departed. The Bartender working the night we checked in was Fantastic. he made some fabulous martinis and entertained us with humorous magic tricks. After a week in a shack in the rainforest, we felt like Kings when we entered our room. The room was beautiful, and very well appointed with fridge and coffee maker, and complimentary bottled water. for a hotel that has only been open 5 weeks, I was impressed with how "Polished" all the staff were! Congratulations to them all on a job well done!
March 15, 2012
Rated 5 out of 5 by ovilomar Nice Hotel, I will stay again
This hotel was an excellent value. It's a 1.5 year old building. I highly recommend you include the breakfast. The staff was very friendly and the hotel in general very clean. It has a new gym with new machines, cold water, towels and TV. My room had all the amenities. Lots of restaurants nearby. It has a nice bar and great music.
February 24, 2013
Rated 4 out of 5 by CostaVacationFamily Nice Hotel
We booked multiple rooms at this conveniently located well kept facility. The lobby, grounds and rooms were fantastic as the staff were friendly.
Convenient to restaurants as a great evening hangout place as well.
Disappointed in the lack of SPG gold points comp we received for booking multiple rooms. Bonus should be based upon the number of rooms booked and not the fact that we had one reservation.
All in all a pleasant place so dont mind my spg issue.
June 13, 2013
Rated 5 out of 5 by Wiktoria84 Surprisingly nice
Safe vicinity (business part of the city), the minus though is the distance from the downtown, if you plan to do sightseeing (allow for at least 30 minutes taxi trip).
It is a new property so everything is fresh and clean.
Service was nice and prompt overall, unfortunately not very helpful with the off-the-beaten track advice. It would be better if they could provide both typical tourist information and local information to allow the travelers to choose (e.g. we wanted to travel to volcano Poas with buses, because it was more fun for us, but the front desk representative was able to help us only with providing overview of the organized tours, so we had to figure out everything on our own).
February 11, 2013
Rated 2 out of 5 by AKUM Very average
Useful only when you have to catch flight.
Front desk manager promised to credit SPG points for inconvenience. But never received (:
June 22, 2013
Rated 5 out of 5 by Boysfreedom Fantástic
Congratulations to the personnel
Beautiful hotel, confortable, modern design
Room and bed excellent
January 2, 2013