Rated 2 out of 5 by ricky8888 Do not give invoice
I was told to receive invoice by email, but didn't get it and call customer service and promised to forward in two days. Nothing receive in two days and called hotel and transferred to accounting, left message today and still waiting!
March 20, 2015
Rated 5 out of 5 by RNT1993 I loved the modern decor and was very comfortable. I wI'll be looking for this hotel during my travel destinations.
The hotel was extremely comfortable. I was very happy with my stay. I will definitely be staying there again.
March 16, 2015
Rated 3 out of 5 by etsuk Nice hotel but Some issues to work out
Let me begin by verifying my following view.
I have stayed at the aloft SFO, Millbrae 4 times (once each month dating from november 2014), I am also a SPG gold member to date.
The staff are all friendly and are always eager to help guests, some do seem to still be training but that is not of annoyance to me (we all started somewhere).
The rooms are spacious and always clean
Rates are great when caught at the proper time
Wifi is fast and free
Lounge and bar offer a nice area to relax
Rooms are NOISY. With the proximity to the airport you can expect jet noise, that doesn't bother me.
The noise in issue is the lack of noise dampening between shared walls. Rooms with joining doors allow for guests to hear their neighbors entire conversations in crisp clear quality. Additionally, the window blinds, must have attached tracks between rooms because when your neighboring guest opens or closes their blinds it sounds as though your own blinds are being adjusted...not a great thing
Parking: parking at night is atrocious. The local Infiniti car lot stores overflow cars in the lot which wouldn't be a big deal if they parked in the further spaces. They park in the spaces closest to the walkway and hotel which forces guests to park further away. This is an issue that I would worry about for guests traveling alone. The lot is well lit, but there is no visible security and a long walk to the front entrance would raise some concerns. With parking at 23.00 a day, and no valet available you would expect the parking to be easily available.
These are issues that are fixable, and although they are bothersome, aloft SFO is still a great location. Once these issues are worked out it should make for a great stay for anyone
February 18, 2015
Rated 5 out of 5 by miranda88 One of the best stays and values in SFO area.
Very good business hotel. Convenient location for both city and peninsula.
January 15, 2015
Rated 3 out of 5 by hclcainc Fun and Enjoyable, but..
This hotel is fun and enjoyable to stay at. It's clean, entertaining, and the staff are always helpful. If you're a light sleeper, choose to room near the garden so you don't have to hear the airplanes take off. You might want to bring ear plugs, because you can also hear the door banging when other guests leave their room. I always enjoy my stay, but it's after I check out that there is always a problem. When I receive the invoice via e-mail and compare it to the one I received when I checked out, there is always a discrepancy. Due to business reasons, I usually request for 3 nights, but will check out on the second night. That is when I have problems. I would ask the concierge to credit the overnight parking, which they do. But on the e-mailed invoice, not only did they not credit me the overnight parking, but also charged me an additional night, so I am paying for 4 nights. Therefore, I have to call accounting and tell them to credit me the discrepancies, which they do in a timely manner. I've done this 3 times already, after each of my stays. Whether it be computer problems or accounting problems, I hope the next time I stay here I won't have to call them again. It's annoying.
December 31, 2014
Rated 3 out of 5 by Viv17 Disapointing
I usually stay at this hotel on my travels to SFO as I enjoy the location and modern amenities. After having my coffee out of paper cups, all I wanted was a "real" ceramic or glass cup. I went to the bar one morning to see If I could borrow one...nobody was there. Went to the reception and asked for one..I was told they didn't have any real cups. I told the person at the reception that I had just seen the cups as the bar...I was told "they don't like it when we take cups from the bar, so, sorry, we can't help you" that was extremely dissapointing. You ask what you can do to amuse me next time? I just ask for your willingness to fullfil a simple request.
December 8, 2014
Rated 5 out of 5 by RezaBFar The Best Staff
I spend about 50-60 nights on the road annually... this is the best staff out of any hotel I stay at.
December 4, 2014
Rated 5 out of 5 by AJS44 A very pleasant stray
We were welcomed by Lance, at the front desk. (He seemed to always be there.) He was very friendly and helpful.
Our room, 301 was very nice with a comfortable bed.
We opted not to have our sheets and towels changed every day, and were given a $5.00 credit to be used in the ReFuel area. A great idea.
Security was thorough in that you could not access the elevator without a key.
All in all, a very nice property with a very friendly staff.
December 2, 2014