Rated 3 out of 5 by BusinessTravelStan Great hotel, poor starwood service
First, I arrived at 11pm and the computers were down so my check-in was delayed 20 minutes.
Second, I'm really disappointed that the hotel couldn't accommodate a request for a change in payment so that I could get points for my stay on my starwoods card instead of the card that my administrative assistant originally provided for payment, just because it was a prepaid charge on the hotel stay. I find it poor customer service that the hotel would not void the transaction on one card so I could put it on another, even when I called well in advance of the stay. This will definitely factor into where I choose to stay in the future.
Otherwise, the room was very nice and the staff were very friendly.
April 12, 2014
Rated 5 out of 5 by GAM1014 Everything wonderful about the Aloft Cupertino
The staff, service, and hotel room were and are exceptional. I have stayed at the Aloft Cupertino each month for the last 8 months for business and leisure. I have never been disappointed. Rachel Webb is fantastic as the front desk supervisor along with all the front desk staff. They contacted me immediately knowing that I had left an item behind in my room and quickly made arrangements to get the item back to me. Awesome! Room rates are very reasonable and I have never had a problem being able to reserve a room when I needed and they even have accommodated my need for early check in. What more can I say but A++++ !
March 23, 2014
Rated 5 out of 5 by willisch room choice crucial
Had a 3rd fl rm, this one was pico bello!
April 13, 2014
Rated 3 out of 5 by Noneatall Too short staffed
Responses to requests take too much time.
March 28, 2014
Rated 2 out of 5 by t1722 mediocre all around - but local telephone charge worthy of protest
I stayed here in March and Aloft Cupertino fell below my low expectations. I know Aloft is no frills. But thin walls, friendly but unskilled staff, slow elevator, poor lighting, overcrowded parking all add up to mediocre.
What motivated me to write: I'm reviewing the expense report of a colleague who stayed here at the same time as me.. Why $2.09/minute to call from Aloft to a number within the same (408) area code. Total telephone bill exceeded USD500.
Hope that Aloft can change strategy to forego the occasional windfall from a clueless guest who didn't read the fine print.
Why is Aloft on my employer's approved hotel provider list? Not good bang for the buck. Not straight shooters. Expect this revenue strategy from Verizon or Comcast or a used car dealer, not a hotel chain.
April 4, 2014
Rated 4 out of 5 by kencana very good hotel
Overall the hotel is excellent. One thing that make me disappointed was they did not provide us with coffee bags, clean coffee cups for the second day. Not even a fresh bottle water.
Other then this everything else was excellent. We will come back again next time.
March 31, 2014
Rated 1 out of 5 by SPR78 Complete disappointment
I stayed at this aloft last weekend and it was a total disappointment. There was a string of hair in the shower. When I mentioned it to front desk, they acted as if it wasn't a big deal at all. I had signed up for green choice but I was hoping they would at least take care of the hair after I brought it up with front desk. Going back to my room in the evening it was clear the room was cleaned (of course I never received green choice points on my account) but this time, there was a string of hair attached to towel as I picked it up. Not to mention the towel was ripped. It was my worst hotel experience by far!
May 17, 2013
Rated 5 out of 5 by sissi19785 Perfect Stay
Rooms are nice , clean and comfy! Perfect Bar (good appetizers) and Staff! Pool clean and nice water temp...Good restaurants near by!
March 24, 2014