Rated 5 out of 5 by allieannmo great value
super quiet hotel, very clean, comfortable bed, new feeling, very friendly staff. highly recommended
July 8, 2014
Rated 5 out of 5 by ktotheflo27 Everything I wanted.....
What a great place to stay. I look for 3 things when staying in hotels.....cleanliness, quiet and comfort. I got ALL at the ALOFT. The room was spacious, the bed was very comfortable and I didn't hear one thing the whole time I was there. I slept like a baby and appreciated the nice hot waterfall shower the next morning. The staff at the front desk were very nice as well. Highly recommend. Great rates and an awesome stay.
July 8, 2014
Rated 5 out of 5 by Landry Great hotel for young and old...
I've now had 2 weekend stays with younger family & enjoyed thoroughly. Even though there were 2 large events occurring in the evening that must have taxed the staff, the service remained stellar. It's a unique and fun experience for everyone -- vibrant yet I could retreat to my quiet and comfortable room. Try it out!
July 6, 2014
Rated 4 out of 5 by greenisus Love the Apple TV
This hotel is in a great location, especially if you're visiting Apple. The Apple TV in the room is also a nice touch; it's so much better than dealing with the usual hotel TV setups.
The other great thing about this hotel is that it has EV chargers in the garage, and they seem to always be available. (They were for me, at least.)
July 4, 2014
Rated 3 out of 5 by kn2014 June 28-29
The reservations desk was not very friendly. Had a prepaid standard room but at check in I was told that there was only one room left which was an accessible room (which I am not fond of the showers). There was no late check out accomodation available. Restroom in the room had shoe foot prints all over which made me feel it was not very clean.
July 1, 2014
Rated 5 out of 5 by Marshal57 Perfect choice
This hotel was close to where we wanted to be and the staff at the front desk were professional.
June 30, 2014
Rated 5 out of 5 by vanordna Better rooms than most Aloft's
Like the in-room apple tv. Overall, the hotel felt a little nicer than most Alofts.
June 29, 2014
Rated 2 out of 5 by elk1 unhappy
the last two times we stayed at aloft Cupertino check in was a problem. also we are put in a handicap room ,I don't care for that.so the next time we come to Cupertino we will be staying at a different hotel.sorry to say but aloft Cupertino lost me as a guest.
June 23, 2014
Rated 4 out of 5 by Varzil no review
You want feedback, I can do that, but when I write, I get paid.
June 16, 2014
Rated 5 out of 5 by PCFFX Bar food
Awesome chicken wings + slaw in the bar.
June 13, 2014
Rated 4 out of 5 by RajS A Gem in the heart of Silicon Valley
I had the please of staying here for a week. I was very impressed with the majority of staff. The bar staff led by Joe was exceptional, especially the two Jessica's. I would be more than happy to return to this hotel, even just to say hello. Great job guys keep it up.
June 7, 2014
Rated 4 out of 5 by Sundiety Great Location and great price
Really enjoyed the easiness of locating this hotel. We stayed here as it was close to a venue we were attending. It was a great place at a great price.
June 2, 2014
Rated 4 out of 5 by pennm Some staff improvement
Whilst the stay was satisfactory, some (not all) staff members seem unresponsive to requests. On one occasion I made it clear that laundry was due to be collect for the express service however no effort was made to collect the laundry and I lost a day without laundry clothes.
On another occasion the my room was not serviced to to the DND tag on the door. The DND tag was not showing and my room should have been serviced. I often stay in the Bay area and would not choose this hotel on the basis of my recent stay.
June 2, 2014
Rated 1 out of 5 by Chuck1256 Chuck's review
Probably great for the younger generation, but very unsatisfactory for seniors.
May 27, 2014
Rated 3 out of 5 by aloftcupertino Poor service
Room not clean enough
No toilet paper left one of these days
Lights not working properly
May 20, 2014
Rated 3 out of 5 by Megan888 Unprofessional staff
New hotel with modern facility, but unprofessional trained staff. One staff in the front desk is quite rude to customer, including the long face and not patient attitude .
May 12, 2014
Rated 3 out of 5 by Macy2014 Housekeeping needs to buck up
Overall experience was pleasant except for one disappointment When we got back to our room after a full day outing, we found to our horror our room was not made up. The front desk informed us that the "do not disturb" sign was put up, hence the room was not cleaned. This is contrary to the actual situation where we made sure the "do not disturb" sign was not hung on the door when we left in the morning. Though someone came to change sheets and towels, time was wasted to put the room into order. Question remains unanswered - was the "do not disturb" sign on or housekeeping simply decided to skip our room?
May 6, 2014
Rated 2 out of 5 by Fabio008 Trendy hotel but terrible room noise
Very trendy hotel with great design at a great location in Cupertino. Great to have an Apple TV in the room but avoid the last room on the 2nd floor at all costs. That was where I stayed and the room kept vibrating every 30 minutes or so, extremely disturbing and frustrating. Unfortunately I ended up noticing that when I went to bed so didn't even try to change rooms. Surprises me how does anyone stay there for long.
May 5, 2014
Rated 5 out of 5 by Vic2106 Great Ambience
Great location ,great service,wonderfull ambience
This I was my first ever stay at Aloft brand.
This point forward Aloft will be my first choice
For future travel.
May 5, 2014
Rated 5 out of 5 by NYChic23 Just Perfect in Every Way!
This was probably the best Aloft experience I've had, and I've stayed at quite a few of them. The check-in process was great, the staff was friendly and accommodating, to me AND my dog. I have no complaints whatsoever and will definitely be back again.
April 28, 2014
Rated 3 out of 5 by BrentFarve Great Hotel, Loud Rooms
Everything was great at the hotel except for the Loud neighbors the hotel has on the north side that began leaf blowing and trash pickup pretty much each day at 6am.
If you have to stay here, Insist on a room closest to Steven Creek Blvd.
April 25, 2014
Rated 4 out of 5 by Kaiamc More staff needed at front desk
Both nights of our stay we needed to call the front desk for a problem and waited a long time for someone to answer because we found there was only one staff member at the front desk. The first night we had trouble getting the door open on the ice room and never did get any ice. The second night we noticed when we returned to our room, our coffee supply and clean cups were not replenished, although the room had been cleaned.
April 21, 2014
Rated 5 out of 5 by willisch room choice crucial
Had a 3rd fl rm, this one was pico bello!
April 13, 2014
Rated 3 out of 5 by BusinessTravelStan Great hotel, poor starwood service
First, I arrived at 11pm and the computers were down so my check-in was delayed 20 minutes.
Second, I'm really disappointed that the hotel couldn't accommodate a request for a change in payment so that I could get points for my stay on my starwoods card instead of the card that my administrative assistant originally provided for payment, just because it was a prepaid charge on the hotel stay. I find it poor customer service that the hotel would not void the transaction on one card so I could put it on another, even when I called well in advance of the stay. This will definitely factor into where I choose to stay in the future.
Otherwise, the room was very nice and the staff were very friendly.
April 12, 2014
Rated 2 out of 5 by t1722 mediocre all around - but local telephone charge worthy of protest
I stayed here in March and Aloft Cupertino fell below my low expectations. I know Aloft is no frills. But thin walls, friendly but unskilled staff, slow elevator, poor lighting, overcrowded parking all add up to mediocre.
What motivated me to write: I'm reviewing the expense report of a colleague who stayed here at the same time as me.. Why $2.09/minute to call from Aloft to a number within the same (408) area code. Total telephone bill exceeded USD500.
Hope that Aloft can change strategy to forego the occasional windfall from a clueless guest who didn't read the fine print.
Why is Aloft on my employer's approved hotel provider list? Not good bang for the buck. Not straight shooters. Expect this revenue strategy from Verizon or Comcast or a used car dealer, not a hotel chain.
April 4, 2014
Rated 4 out of 5 by kencana very good hotel
Overall the hotel is excellent. One thing that make me disappointed was they did not provide us with coffee bags, clean coffee cups for the second day. Not even a fresh bottle water.
Other then this everything else was excellent. We will come back again next time.
March 31, 2014
Rated 3 out of 5 by Noneatall Too short staffed
Responses to requests take too much time.
March 28, 2014
Rated 5 out of 5 by sissi19785 Perfect Stay
Rooms are nice , clean and comfy! Perfect Bar (good appetizers) and Staff! Pool clean and nice water temp...Good restaurants near by!
March 24, 2014
Rated 5 out of 5 by GAM1014 Everything wonderful about the Aloft Cupertino
The staff, service, and hotel room were and are exceptional. I have stayed at the Aloft Cupertino each month for the last 8 months for business and leisure. I have never been disappointed. Rachel Webb is fantastic as the front desk supervisor along with all the front desk staff. They contacted me immediately knowing that I had left an item behind in my room and quickly made arrangements to get the item back to me. Awesome! Room rates are very reasonable and I have never had a problem being able to reserve a room when I needed and they even have accommodated my need for early check in. What more can I say but A++++ !
March 23, 2014
Rated 5 out of 5 by Cross3 Customer service still exists!
My recent stay at aloft was so great I had to write a review.The GM Jeff Zogg & staff went above & beyond any expectations,arranging a shuttle pick up from the airport,for my daughter arriving the night before us.Felt so taken care of!! On top of the wonderful service, aloft is innovative & has a hip vibe.You don"t want to miss happy hour at W XYZ bar! Loved the convenience of the24/7 Re:Fuel,(definitely came in handy) We will be back.
February 22, 2014