Rated 5 out of 5 by Cross3 Customer service still exists!
My recent stay at aloft was so great I had to write a review.The GM Jeff Zogg & staff went above & beyond any expectations,arranging a shuttle pick up from the airport,for my daughter arriving the night before us.Felt so taken care of!! On top of the wonderful service, aloft is innovative & has a hip vibe.You don"t want to miss happy hour at W XYZ bar! Loved the convenience of the24/7 Re:Fuel,(definitely came in handy) We will be back.
February 22, 2014
Rated 1 out of 5 by SPR78 Complete disappointment
I stayed at this aloft last weekend and it was a total disappointment. There was a string of hair in the shower. When I mentioned it to front desk, they acted as if it wasn't a big deal at all. I had signed up for green choice but I was hoping they would at least take care of the hair after I brought it up with front desk. Going back to my room in the evening it was clear the room was cleaned (of course I never received green choice points on my account) but this time, there was a string of hair attached to towel as I picked it up. Not to mention the towel was ripped. It was my worst hotel experience by far!
May 17, 2013
Rated 2 out of 5 by Slim2508 Refrigerator and water for the shower
I feel that refrigerator should not be put in the toilet. And the water is not powerful enough for the shower head.
February 15, 2014
Rated 5 out of 5 by mellorae Great Bar Staff and Menu
I had a lovely stay in Cupertino ALoft. I loved my room. The bar staff was especially friendly and I really enjoyed the bar menu. As you know, all the ALofts are a bit different, especially food menu.
I enjoyed the ease of parking in the basement and getting to my room.
It was an overall very pleasant stay. Thank you!
February 12, 2014
Rated 4 out of 5 by Rene1955 hotel has a great bar area and friendly bartenders.
We were celebrating our 37th wedding anniversary and were probably the oldest couple staying at the hotel yet we were given the room farthest from the lift. We had a view of the construction site next door. We did have stairs close to the room but they led to the outdoor pool area not the lobby which we had to walk to in the rain. All in all I would not recommend this hotel. We've stayed at many Starwood properties but this one was our worst experience yet.
February 8, 2014
Rated 5 out of 5 by zoeyspal Excellent Stay- We will be back!
We loved staying at the Aloft hotel. Pretty much everything about this hotel was positive. And everyone at the hotel was very friendly and helpful. The hotel interior is very modernized with card keys that scan to use the elevators or open doors and even AppleTV in the room. Only negative was the thin walls and the in-hotel bar that was closed prior to when we thought it would be open. For being in the Silicon Valley, the price was also great ( hope that doesn't change)! We will definitely be back next time we are in Cupertino!
February 3, 2014
Rated 2 out of 5 by Robin Not impressed
Had rented 4 rooms for our family for the weekend. When we arrived, 2 were not ready and we waited until almost 6 pm to get into them.
1 room never received room service even after repeated calls (visits as the phone never worked) to the front desk.
Kept getting locked out of the laundry room.
May 28, 2013
Rated 5 out of 5 by review864 aloft cupertino
Excellent contemporary hotel
Miss some of the services provided by local Cypress Hotel like umbrellas, and forgotten personal items at front desk . Good location for easy in/out
February 7, 2014