Rated 1 out of 5 by Merlano Bad Service and Lost Item
Stayed there last year in december. Forgot my gold chain in my room, called two hours after I left the Hotel and noticed, did not get an immediate repsonse but that they were going to search for it. Four hour laters and after receiving no call from the Hotel I call again to check and they had no idea apparently about my call. Then the y went and check and magically the chain dissapeared.... Service was really bad in general. Why do we pay such a premium to stay in "good quality and trustworthiness hotels"???
April 12, 2015
Rated 2 out of 5 by Ninja973 Cleanliness Challenge
Service was wonderful - responsive and friendly! Cleanliness in the room left a lot to be desired. When we checked-in there was an open, half eaten bag of peanuts on the chair by the desk. Globs of some white material in the shower - gross, Left me feeling very uncomfortable.
February 12, 2015
Rated 4 out of 5 by OrlandoOnBusiness Location/Staff make this hotel
I travel to Orlando on business about twice a month and could stay at a bunch of nice SPG locations but I choose the Aloft for the location and the great staff. Quick walk to good restaurants, the rooms are huge (converted office building), and very friendly staff that always takes care of Platinum members. My only knock is the menu; the small kitchen here means you get flatbreads, paninis, dips, etc. It's surprisingly good quality but not what you want for dinner on a business trip. A minor negative given the location. If you're here on business, go for it.
January 20, 2015
Rated 5 out of 5 by CMac28 This hotel's staff is outstanding!
I always enjoy staying in aLoft Hotels for their eclectic feel, comfortable beds and downtown locations. What set this aLoft apart was the staff. The entire staff was friendly, outgoing and positive. I was particularly impressed by the Front Office Manager, Anthony Pavgouzas. He is truly one of the best I have met in all my travel, and I am a seasoned professional (200K+ miles traveled per year for past 13 years).
January 19, 2015
Rated 5 out of 5 by Doug62z Over night stay great proximity
Hotel very well located, close to many venues including Amway Center, Dr. Phillips Performing Arts Center and Citrus Bowl. Very clean & comfortable.
January 6, 2015
Rated 3 out of 5 by justinian78 Had an issue with food service and staff
There was a Victoria Secret fashion event the night I was staying at the hotel. I arrived back at the hotel just before the event was starting, around 8pm, and was told the kitchen was closed down.
I went up to my room and ordered delivery. The delivery service called and told me that the front desk would not let them come up stairs and deliver the food.
I was forced to come down stairs, navigate through a large party and told by the rude hotel staff member that I delivery was not allowed to go to rooms.
December 18, 2014
Rated 5 out of 5 by Moyers Great Stay
Stayed 4 nights as part of a Wedding Party. Outstanding experience, professional staff, really great rooms. Also held the wedding reception at the hotel, had a great time. Close to the new Dr Phillips Art Center and downtown Orlando. Would definitely recommend.
December 5, 2014
Rated 5 out of 5 by GreggKelly Wonderful hotel
It was a great weekend getaway. Looking forward to the next time.
December 1, 2014