Rated 1 out of 5 by laura1216 I need someone to contact me
I would give it 4 stars except for this non-sense. I was a guest last weekend at the Aloft. I have been working with the front desk staff since Saturday and have not been able to get this issue resolved. Back in January, I thought I booked a room at the regular rate. I never received a confirmation so a few weeks later I tried to find my reservation and could not so I assumed that I made a mistake and did not actually reserve the room. I then looked around the website and saw the pre-paid rate would save me about $100. I booked a room at a prepaid rate on February 20th. My American Express was charged $434.08 on February 22nd. I did not even think of the other reservation at all since I never had gotten any sort of confirmation. When I arrived at the hotel for check in, I was told that the reservation was not actually for the prepaid room and I was charged $532.84 on top of the $434.08 for the prepaid room. The wonderfully kind attendantt at the front desk said that the issue should have been resolved and someone was supposed to call me. This was on Saturday. When I went to check out on Sunday, I was assured that the issue was resolved. When I got back to Birmingham on Sunday evening, I checked my account statement to see that I had indeed been charged for the room. When I checked my account again on Monday, I saw a credit for $572, leading me to think everything had been resolved especially since I had not heard from anyone after calling on Sunday evening requesting to speak with someone on Monday. Today, I checked my account again and see the room charge has gone through. I called the front desk about 6 am and she said that I had 2 reservations and the reservation with the pre-paid rate was not used. I never received any confirmation for the non-prepaid room and was not able to find the reservation on the website so I put it out of mind. I would like to be refunded $532.84 as soon as possible. I have called several times, even to the 800 number and have not heard from anyone. I have also emailed!!!!!! It is incredibly frustrating to keep hearing "we will pass your message along".
March 12, 2014
Rated 1 out of 5 by CE2013 WARNING: Under Construction
Travelling with a group of elite Starwood guests... We were initially quoted full rack rate with no warning that this property is under extreme construction. Debris in the halls, food service limited, no meeting rooms, fitness center closed and workers on every hall. Compensation for the inconvenience is a free breakfast which was below average at best. I'm very loyal to Starwood, but extremely disappointed that this property (which we booked direct with the property) did not alert us to construction or offset the terrible experience with a discounted rate. They would have exceeded my expectations if so. instead, I may never give this brand another chance.
March 20, 2013
Rated 2 out of 5 by TuckerG Not as good as I hoped for...
I stayed at the Aloft, Nashville for a recent long weekend with my wife. I booked my stay a few months prior using SPG points, and specifically requested (and paid the points) to upgrade my 2 night stay to a suite. We arrived in Nashville early Friday and I called around 1 PM to see if our room was available early. We were told it would not be available until 3 PM which wasn't a problem, as this was the scheduled time.
When we arrived shortly after 3, we were greeted by the valet who informed us it would be $24/day to park our car at the hotel! Not having researched any other parking options, I was forced to oblige, but it would have been nice to know about this beforehand.
At check-in, we were informed that there was no hot water available in our suite, due to a maintenance issue that would not be resolved until Saturday. We were then asked if "that would be a problem". Keep in mind, we had been up since early that morning traveling, and it was Valentine's day, so, yes, that was a problem. Our alternative to going to our cold water only suite, was to have our upgrade points comped back to us, and we would have to stay in a normal room for the weekend. I was able to talk the front desk attendee into putting us up in a normal room for the first night, then moving us to a suite for the second night, but that was a struggle.
After our first night's stay in our downgraded room, I called down to the front desk to find out when the room would be ready. At 11 AM, they told us it would be a little bit, which I was fine with (though I'm not sure how the room was available, without hot water, on Friday night, but not Saturday morning), so I asked them to call when it was ready. Checking again at 1 PM, they told me that if I needed to leave, I could pack my stuff and leave it in my current room, and they would move it for me. I didn't like this alternative, so I opted to wait until they called me back, which never happened. Finally, around 3:30 PM, I went down to the front desk, and was able to get checked in to my new room.
After all was said and done, I was ready to write a scathing review, but I was happy to see that the hotel reimbursed me for approx 43% of my overall points spent rather than the proposed 13% for staying in a downgraded room, the first night. Either way, I won't be staying here, again, though. Beyond the issues that I encountered, I just wasn't impressed with the hotel. Lots of chipped plaster, poor paint jobs, and dated materials that just didn't leave a good taste in my mouth. There were odd lines in the rooms too that kept the curtains from closing the whole way, letting light in, poor grout jobs in the bathroom, and a shoddy job on the "hardwood floors" (laminated) in the rooms. You definitely could tell that this hotel had been retrofitted to look new and hip, but it just wasn't getting the job done for me.
Definitely not the worst hotel stay of my life, but very far from the best, too.
February 26, 2014
Rated 2 out of 5 by Iz444 Tired old hotel
The furniture is distressed and needs to be replaced. The walls are very thin and sound travels easily between rooms. AC is noisy. Not worth the money being charged for this hotel.
Staff is friendly and very courteous.
February 19, 2014
Rated 4 out of 5 by Dkp1 I'd stay again
i was only here overnight on business but very pleased with this location of Aloft. The lobby/refresh/refuel/recharge (I think that's what they call the gym) were well appointed and the breakfast that was included as a Platinum amenity was also excellent.
My room was ready early which was important to me since I'd been on an early flight and had time to freshen up before my noon meeting. The room was large and airy (perhaps a little too airy since it was so cold during my visit. Everything was clean nd the bed comfy. The desk was large and lots of outlets. There was a bean bag chair that struck me as odd. I didn't use but tested it out and believe I could have made use of it.
My one negative comment was the TV system was not the usual lodgenet so choices were limited and usually I wouldn't mind but since it is Oscars season I was going to rent a movie.
March 2, 2014
Rated 2 out of 5 by kcobb I love this hotel but...
I really do love this hotel. It's in a great area. It's a bit eclectic. Just nice. However...my room #715 needs some attention. Let's start with the fact the room had a horrible odor. I attempted to call the front desk to ask for some air freshener and the phone didn't work. I started back down to the lobby to ask for the air freshener and ran into an employee who was very nice, offered to give me a different room. I had a co-worker staying in a room nearby so I just asked that they spray. They did so and the smell improved -- not 100% but bearable. In addition to a phone that does not work the room has lamp shades that are torn and a toilet paper holder that is falling off the wall. And then, to top everything else, when I went to use the lotion provided it was not sealed and was empty -- GROSS! Come on, Aloft! Let's give our rooms a little TLC. Please?
April 17, 2013
Rated 3 out of 5 by Appraiser1970 Wow....not a good wow though.
I arrived and was charged $24 to park my car. I think that is a bit much for the area. When my children and I walked into the room I thought we had done well. I went into the bathroom and was shocked. The toilet was the most disgusting thing I have ever seen. It looked like a construction toilet. It was filled with feces. I did call the front desk and they were quick to clean it but I was still grossed out. Totally disappointed. This was the last stop on a 3 week trip across the country and into Canada. This was our splurge and I was hoping for a great experience.
July 17, 2013
Rated 2 out of 5 by HRProfessional Not up to standards
As an SPG member, this was my first stay at an Aloft property, and I was surprised at the poor quality of the physical hotel. As others have mentioned, the staff was very friendly and welcoming, which is a strong point for this hotel. For being recently renovated, the physical condition of the room was very poor. The laminate flooring in the room was already peeling and damaged, most likely from water, and already needs significant repair. The hallways of many of the floors were dark, I believe by design, making it difficult to identify who was knocking on my door using the peephole. It also gave the impression of a low-rent property. The bathroom lacks a solid door, so forget about privacy/modesty, and there was a decor rug in the bathroom that is not laundered between guests and was already soiled-gross! The bed was also VERY firm. In the attempt to be hip and edgy (beanbag chair?), it misses the mark on many basic quality areas. Keep the friendly staff but rethink the design/decor choices.
October 20, 2013