Rated 1 out of 5 by Lmcdougald Worse business stay I've had
Upon arrival, I found that my license had been lost at the airport and the hotel staff member was so rude I couldn't believe I was at a Starwood property. She was uninterested in helping me or even pretending to care. My coworker was able to check me in under her name so I stayed one night before checking out in disgust and heading to a different hotel for the remainder of my Nashville business trip.
The lobby was dirty, cold, and resembled an outdated youth hostel or a college dorm room.
My room was disgusting. The coffee maker had mold growing in it, there was food crumbs all over the desk, floor and bed, the sheets were old and scratchy, and the bed was uncomfortable. The shower had mucus running down the wall and the tiles were moldy.
I can't believe that Starwood allows this property to use their name.
It's not worth it at any price. Especially not for a work trip with clients.
January 27, 2016
Rated 4 out of 5 by scooby636 Pay to park my own vehicle
Upset that I had to pay to park my own vehicle in a parking garage. It wasn't explained that I would be charged to park my vehicle myself. The front desk asked if I wanted to pay for valet service for a certain amount of money, which I declined because I wasn't informed that I have to pay to park myself. If I had known that the cost of valet and the cost to self park was the exact same price, I would have chosen valet.
December 16, 2015
Rated 5 out of 5 by TSager17 Good Stay
We were staying here to watch the Texas A&M Vanderbilt game and it was in a great location near the bars and the university. Polite staff and clean rooms.
November 23, 2015
Rated 1 out of 5 by lad1024 Dark and Dirty
Unfortunately, I really have nothing good to say about this hotel, before I even checked in, I was disappointed. I tried to use the Keyless entry on the SPG app for check in. I was supposed to receive a notification when my room was ready, however, I never received one. I called and spoke with the front desk who tried to activate my keyless, and it still did not work. I had to still go through the check-in process at the desk, where I was not acknowledged for being SPG gold. In addition, there were no upgrades.
The room was large, but very dark. The walls were painted dark, there was one small window, and there were only lights on the headboard and at the desk, which did not provide adequate lighting for the large room. The bathroom was a good size, however everything was dirty. The tile floor, shower and even the counter top had black marks which I assume to be mold.
This hotel should not be rated a Category 4. It nowhere near compares to other Category 4 hotels that I have stayed at in the past. This hotel needs to be renovated so that it can live up to the SPG brand that people expect from it.
I would not recommend this hotel to anyone or ever stay here again. It is way overpriced for what you get.
October 29, 2015
Rated 1 out of 5 This hotel could have been better
The only good thing about this hotel was the staff. They are very helpful.
The room was so dark. We had no lights in the main living area. Bathroom & shower need some work.
October 6, 2015
Rated 5 out of 5 by orntwo Great Staff
The staff was wonderful, kind, and helped with a wide range of issues going out of their way to help us make our stay in Nashville smooth (including jumping our car when we left the flashers on).
The consistency of the staff across functions points to the quality of the management there.
The hotel rooms are a bit thrown together, but the staff was worthy of an SPG Luxury Collection hotel.
September 11, 2015
Rated 3 out of 5 by UniversityParent A night in Nashville
We have been staying at this Aloft for the past 3 years. The staff is always wonderful.
The problem this time was our bed. The matresses need replacing. My side of our queen bed had such a deep dip I felt like I was going to fall out every night. I would have switched beds but with 3 in our room there was no other option but to tolerate the mattress our 3 nights.
The other bed also had indents and needed replacing. My son slept there and also complained.
August 23, 2015
Rated 2 out of 5 by Shyamk low end hotel, unlike other alofts' s
I am a SPG Ambassador level and stayed at numerous SPG properties.
1) Low SPG recognition. No upgrades, no breakfast, no welcome gift, no appreciation.
2) Toilet clogging
3) Not cleaning rooms on first day.
4) Lack of eating options within walking distance.
5) Dark long rooms, small tvs, small shoe closet size cloths closet
6) not enough light in the room.
7) no power oulets by desk, how are you supposed to work on laptop?
The list goes on.
This is a 2 star property, charging 10k Spg points. Ridiculous.
We are contemplating moving out to another hotel
August 17, 2015