Rated 4 out of 5 by CM14 Exceptional Customer Service
Element Arundel Mills is a welcome retreat. The Staff is courteous and professional. The rooms are clean and the amenities are top notch.
February 23, 2014
Rated 2 out of 5 by RJODKO website must be updated!!!
On my way with the family from CT to NC. Have stayed at a different element before and was very happy. We checked in just before midnight and carried the kids to bed. Woke up this morning, got the kids into their bathing suits to go to the pool for a morning swim because as per the website the pool was to be open from 6am to 10am...but BAM! The pool is not open till 5pm. So now I have crying kids to deal with for the next 7 hours in the car. We booked this hotel SPECIFICALLY for the morning pool hours. The morning pool hours that are posted on the website. Yes I just checked the site again to be sure the mistake wasn't mine and it does indeed state the hours for today as 6-10am! It is very unfortunate because this is a VERY nice hotel and the staff was very curtious, but this stay was ruined by the company not staying up to date with the web page. We've already had to contact our next hotel (which is also a starwood hotel) to make sure there will be a working hotel for the children.
February 21, 2014
Rated 5 out of 5 by margo23430 Very comfortable and accomadating!
Enjoyed everything about our stay! The shuttle that takes you anywhere in a five mile radius was especially accommodating. A guest at a nearby hotel said they had to take a taxi to the casino and it cost them $40. My little dog Kacy enjoyed her stay and was a very welcome guest at Element!
February 17, 2014
Rated 4 out of 5 by Deneen7 Late Check Out
My overall stay was nice but, I enjoyed the late check at this hotel the most, it was nice and relaxing not to have to be on a tight check out schedule.
February 11, 2014
Rated 5 out of 5 by VBChick712 Amazing Service
We stayed at the Element in Arundel Mills before my husband deployed to Afghanistan and I can't say enough positive things about how wonderful the staff was in taking care of us during a very stressful time. The room was amazing, the breakfast & dinners were delicious...and the location of the Element is perfect for getting to BWI, local attractions and grab some food nearby. The fitness room & pool were great, and we look forward to staying here again when he returns from Afghanistan.
January 17, 2014
Rated 1 out of 5 by Zoey2014 Worst Element Ever
I am a Gold member and have stayed Element Hotels several times before, but our family were so disappointed and upset during the stay at Element Arundel Mills (Executive Suite) on Jan 2014 as following reasons.
- spider web in the ceiling, urine mark on the couch (stayed in pet friendly room), broken light fixtures, broken dishwasher , not enough utensil and no trash bin, leaking sink in the kitchen, very rude safe guard in the pool, guests were playing and talking in the aisle until 3 am.
I cannot believe how bad the experience was and seriously consider not to stay in any Element hotel in the future.
January 24, 2014
Rated 3 out of 5 by WPJones57 Complacent Management
My room on arrival: 1) a bedside lamp was missing (the fixture, not just the bulb), 2) the bath gel dispenser was missing, 3) bath electricl circuit was blown at locked panel, 4) shower valve handle fell off, 5) entertainment system disconnected,
The lamp was delivered the first night, the dispenser 3 days later, the circuit was never fixed, the shower valve handle can still be pulled off and I fixed the entertainment system.
The bar in the attached Aloft Hotel is good.
January 30, 2014
Rated 5 out of 5 by HumbleVee I'll choose to stay here AGAIN and AGAIN and AGAIN!
Pleasant stay, WONDERFUL!
February 1, 2014