Element New York Times Square West

  • 311 West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • New York
  • 10018
  • United States
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Rated 4.1 out of 5 by 842 reviewers.
Rated 4 out of 5 by Great hotel, great location We love the Element. It's at a great location, close to Times Square. The staff is great. Rooms are clean and comfortable, as you would expect from a Starwood property. Having a kitchenette and a full sized refrigerator is especially helpful for us since we have a toddler with us. My only complaint is the elevator system. There are 3 elevators to service 40 floors and I think the program the elevator system is using is very inefficient. The elevator often skips floors. We wanted over 15 minutes before an elevator finally stopped on our floor. It was going up, we hopped on anyways even though we needed to go down because we weren't sure when the next one would come. April 14, 2014
Rated 5 out of 5 by Excellent option in Times Square area My first time at an Element property was a great experience. A suite night award was not confirmed, but the staff was able to upgrade me upon check-in. The living room with a kitchenette was tastefully appointed, and the bathroom and bedroom were both very comfortable. The location is very convenient to a number of Subway options, and the hotel also is located mid-block and isn't as noisy as other properties. April 13, 2014
Rated 1 out of 5 by Buyer Beware - Hidden Charges I had a family emergency and at 8am had to leave the hotel. I spoke with the front desk and they said they would have to charge me $150 early departure fee. I asked for them to waive it - she would not then I asked to speak to the manager and not only did he smirk and laugh at me for asking (mind you I am a platinum member) he threatened to charge me the whole night (250 plus taxes) if I did not leave. This property has the worst customer service and I have reported it to corporate and the company that I work for. Avoid at all costs the staff are not accommodating to the customer's needs at all. They will laugh at you. As an update, they never waived the fee and charged taxes to their $150 fee. 9 hours at this hotel ended up being $476!!! Talk about ridiculous! January 3, 2014
Rated 4 out of 5 by NY stay The only two issue was very slow elevator service April 14, 2014
Rated 4 out of 5 by Very Euro, but Elevators Damage the Value This hotel looks very small from the frontage, but it's got lots of floors. The room was very euro appealing with a fantastic shower. I wish the bathroom had more space to put my makeup and sundries, but the box sink was beautiful. The beds were heavenly and the housekeeping was excellent. There were only two down sides to this hotel 1. The 'complimentary' food was too difficult to get because the lobby and eating area are so small compared to the number of rooms at the hotel. I never did get any free food over my several day stay. 2. The elevators are positively horrendous. I was on floor 23. Pretty high up. It took a minimum of 15 minutes to get down to the lobby EVERY SINGLE DAY. It didn't matter the time of day, morning or night. It took just as long to try to escape the problem by going up first. More than one elevator passed our floor (yes, they tell you where the elevators are just to torment you) every single day. If you want to stay here and have ANY time deadlines, be sure to book a low floor so you can take the stairs. April 13, 2014
Rated 3 out of 5 by Nice Hotel - Comfortable Rooms - HORRIBLE ELEVATORS This was my first stay at the Element Times Square West hotel. The lobby is large and the front desk staff was pleasant and efficient. My room was large by NYC standards and it had a small kitchenette with refrigerator. The location is also great if you want to be in the Times Square area. The bed was comfortable and the room was well maintained. The bathroom was spotless but with non-carpeted floors in the rest of the bedroom, they really do need to dust around the bed and the couch. The hotel free internet worked well and so did the air conditioning. The only down side were the elevators - BIG down side. There are three elevators and one generally seems to be locked down and in use by housekeeping staff. That leaves 2 elevators for guests. There are 40 floors in this hotel and on Saturday night the wait can be very long with full elevators. I saw many guests deciding to use the stairs instead. When I left to check out at 10am on Sunday I waited 15 minutes and 4 times the elevators stopped on my floor but were completely full. I walked down 9 flights with my suitcase. BEWARE if you are someone who cannot climb several flights of stairs and ask for a room on a LOW floor! April 13, 2014
Rated 4 out of 5 by breakfast is good I feel the room is little small space. Breakfast is good but the happy hour time is just so so. I expect more hot food in the social hour. Only three elevator for the 40th floor hotel, need to wait for 10 more moinutes in the busy hours. I have call the front desk before check in to request slippers/tooth brush/paste. But it is still not ready when I check in. I have to request again when I gointo the room and wait for more time. April 9, 2014
Rated 5 out of 5 by Central hotel Hotel was clean and very comfortable. Staff polite and helpful. We enjoyed our visit and would recommend to family members. Yes you do have to wait for lift but not a problem when we visited. April 11, 2014
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