Introducing Our Simple Pleasures(SM)
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Check Cashing Policy
The hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms are available. Please contact the hotel directly to make these arrangements.
Credit Card Policy
A 1.5 percent fee applies to all transactions settled by Credit Card. This fee will be added to the total of the transaction.
Early Departure Policy
Guests staying at fully flexible rates will not be charged an early departure fee only if they provide at least 24 hours’ notice of their new departure date.
Early Arrival Policy
Early arrival is subject to availability prior to 3pm and is not guaranteed. Guests wishing to guarantee an early arrival must book the night prior to their arrival date at the full nightly rate.
Extra Bedding Policy
One sofa bed or rollaway bed is available in the Premium Deluxe Harbour View Rooms, Premium Maritime Suites and the Darling Harbour Suites for an additional fee.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday - Friday.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card.
Late Checkout Policy
A fee will be imposed on guests who check out past the provided checkout time.
- From 12 to 2pm there is a fee of AUD$50
- From 2pm to 4pm there is a fee of AUD$100
- From 4pm to 6pm the fee will be half the room rate
Thereafter, a full day will be charged. Subject to availability.
Parties are not allowed in the guest rooms. To plan a function, please contact the sales department.
A maximum of two adults and one baby cot are allowed in a Premium City Side Room or a Premium Harbour View Room. A maximum of three adults and one baby cot are allowed in a Premium Deluxe Harbour View Room or a suite.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
Guests paying in cash will be asked to pay full accommodation rates plus $200 bond per day for incidentals. The unused portion of the bond will be refunded at checkout.
All guest rooms and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Please contact the Australian Embassy for visa requirements.
Voucher Acceptance Policy
Vouchers are accepted.