Four Points by Sheraton Shenzhen
Disability Accessible Policy
Hotel has five disability accessible rooms. Four rooms are inter-connected with a standard room. Three wheelchairs are available. Please contact the concierge or Guest Service Manager for assistance.
Alcohol will not be served to anyone under the age of 18.
Age Requirement Policy
Guests must be 18 years or older with photo identification or passport to reserve a room.
Personal Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
Limited connecting rooms are available at the hotel and are subject to availability. Guests should provide advance notice if a connecting room is needed.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
An early departure fee may be imposed on guests checking out prior to their departure date confirmed at check-in. Guests who book special offers (fully prepaid, non-refundable rate plans) will not be refunded on any unoccupied nights.
Early Arrival/Late Departure Policy
Early check-ins and late checkouts are subject to room availability. An early check-in before 9am may incur one full night’s room rate. A late checkout before 6pm may incur a half-night’s room rate. A full night’s room rate will be charged for a checkout after 6pm.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room.
Gift Certificate Acceptance Policy
Starwood Privilege vouchers can be redeemed in the validity period with advance reservation. Please kindly provide voucher number at time of booking. At check in, please present the voucher and Starwood Privilege membership card.
Pets are not allowed.
Hotel accepts payment with cash, valid credit cards and bank transfers. Third party credit cards payment is not accepted. Please contact the hotel directly for bank transfer details.
All public areas in the hotel are non-smoking. Designated smoking guest rooms are available. A cleaning fee will be charged to any guest who violates the smoking policy.
All guests are required to have a valid visa prior to travelling to China.