Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Guests who do not inform the front desk of an early checkout may forfeit one night’s room and tax. Please contact the hotel for further information.
Accessible rooms are available. Public areas are also accessible.
Pets are not allowed. Only service animals are allowed with advance notice. No other pets are permitted.
Políticas de saúde e bem-estar
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
Políticas de pagamento
Personal checks are not accepted as payment. Business checks are accepted with prior approval.
The hotel does not offer check cashing services.
Credit Card Policy
A valid credit card must be presented at check-in. Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Cash and debit payments are accepted at checkout.
Credit/Debit Card Policy
All guests are required to have a valid credit card upon check-in. The hotel does not accept cash, debit cards, pre-paid credit cards or Visa Debit at the time of check-in.
Gift Certificate Policy
Gift Certificates for guest rooms must be purchased directly through the hotel's Front Desk. Gift Certificates for White Spot Restaurant must be purchased directly through the restaurant.
All major credit cards are accepted. Cash payments are also accepted at check out; however, a valid credit card is required upon arrival. Please contact the hotel for further information.