On February 25, 2017 from 9am until 6pm, there will be interruptions to the electrical power supply. During this time, guestrooms and public areas will be affected. Please contact the hotel for further information.
Connecting Room Policy
Connecting rooms available upon request and are subject to availability at check-in.
Extra Bedding Policy
Extra beds are provided upon request and are subject to availability at check-in. A maximum of 1 extra bed per room is permitted. A maximum of 1 baby cot is complimentary; however, they are subject to availability at time of arrival. Extra beds for children 12 years of age or under are complimentary. No fees will be charge for extra bed request; however, extra adult charges apply.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
A maximum of 2 adults and 2 children (under 12 years of age) are allowed per room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Check-in prior to 2pm is subject to availability. To guarantee check-in prior to 12pm, please reserve the previous night. Please include your arrival time when making a reservation.
We require official identification in the form of a passport or national ID for every registered guest. Certain promotions or specific rate schedules may also require photo identification for verification.
Late Checkout Policy
Late checkout is available upon request. A fee of 30 MYR applies for guests checking out by 2pm. For checkouts between 2pm and 6pm, a fee of 30 MYR per hour applies. For checkouts after 6pm, a full day's rate will apply.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed on the hotel premises.
Appropriate swimming attire is required.
Health & Well-Being Policies
Both smoking and non-smoking guest rooms are available. A fee of 200 MYR will be charged to any guest who smokes in a non-smoking room.
Personal cheques are not accepted as a method of payment.