Four Points by Sheraton Hefei, Shushan
Wheelchairs are available for use by hotel guests; please contact the Concierge in advance. The hotel has two rooms accessible to guests with disabilities, so advance booking is recommended.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room. Guests under 18 years must check-in with a guardian.
Personal checks are not accepted as a method of payment.
Connecting Room Policy
Connecting rooms are not guaranteed and are subject to availability upon arrival.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Early departures are available upon request. A one night stay plus tax will be charged for guests checking out prior to their departure date. Please check the terms of your reservation for specific conditions or exceptions.
Early Arrival Policy
Standard check-in time is 3pm. Early arrivals are granted upon request and are subject to availability. Additional charges may incur according to hotel policy. To guarantee immediate access to your room for an early arrival, please reserve the night prior.
Extra Bedding Policy
One additional bed can be added to each room for a fee. Please request extra bedding while making the reservation, or at check-in.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. If the room rate includes breakfast or other benefits, additional charges may apply.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly. Guests must fax or email a copy of the gift certificate at the time of booking and are required to present the original certificate at check-in time.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
Late checkouts are available, but subject to availability. For checkout before 6pm, fifty percent of a one night stay will be charged. For checkout after 6pm, one hundred percent of a one night stay will be charged.
Pet are not allowed.
The hotel accepts payments of cash, credit card and bank transfers.
We offer both smoking and non-smoking rooms. All public areas of the hotel are non-smoking only.
A valid visa is required before entering China. Foreign or international guests cannot obtain an entry visa on arrival.
Hotel does offer a waitlist. Please contact the hotel directly.