Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Adult or child rollaway beds can be added to any room type for a nightly fee. Baby cots are also available at no additional charge. A maximum of one additional bed or cot can be added to each room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to our standard check-in time of 3pm is urged to include the previous night when booking a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 3pm.
Early Departure Policy
In order to avoid a 1 night cancellation charge, 24-hour notice is required for early check-out. Please contact the hotel for further information.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms of ID include a valid drivers license, passport and/or proof of age card.
Late Checkout Policy
Guests checking out after 11am will be charged a fee of 20 AUD per hour until 5pm. Check-outs after 5pm will incur a full night fee. Late checkouts after 11am can only be confirmed the morning of departure.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed. Guests travelling with service animals should contact the hotel directly to make arrangements prior to arrival.
Health & Well-Being Policies
Parties are not allowed in guest rooms. To plan a function, please contact our Sales Department.
All guest rooms and public spaces are 100% non-smoking. A 200 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Cheques are not accepted for payment without prior authorization. Cheque may be used to pre-pay for accommodations as long as there is enough time for the bank to clear funds in advance. Please allow several days for processing.
Cheque cashing service is not available for personal checks. Australian Dollar travelers cheques may be cashed. Valid identification is required. Other conditions may apply.
Credit Card Policy
The following credit card fees apply and will be charged at the time of transaction. Visa credit/debit: 1.1% MasterCard credit/debit: 0.8% American Express, Diners and JCB: 2.9%
All payments made with an Australian credit card must be confirmed via PIN number; signatures will not be accepted.
A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 40% per night for incidentals.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday through Friday.
Cardholder must be physically present at the reception desk to provide credit card payment. A bond of 100 AUD per day will be charged for incidentals upon check-in. The unused portion of the bond will be refunded at check-out.
A Message from Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.