Four Points by Sheraton Penang
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Disability Access Policy
Accessible guest rooms and wheelchairs are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
No personal checks are accepted.
Connecting Room Policy
Requests for connecting rooms are subject to availability. Please contact the hotel prior to arrival to request connecting rooms.
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. To guarantee arrival prior to 12pm, we suggest that you make your reservation for the previous night.
Extra Bedding Policy
A maximum of one rollaway bed per room is permitted. Fees and taxes apply.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of Deluxe, Premium, or Deluxe Oceanfront rooms when shared with a paying adult.
Gift Certificate Policy
Gift certificate bookings must be made directly with the hotel. Guests are required to provide the certificate and certificate number upon check-in.
For security purposes, photo identification is required at check-in for every registered guest. Acceptable forms include a passport or national ID card. Certain promotions or specific rate schedules may also require photo identification for verification.
Late Checkout Policy
A fee—half of the room rate plus taxes—will apply for late checkouts until 6pm. After 6pm, a full night’s rate plus taxes will be charged. Late check-out charges are subject to government taxes and service charges. Late check out requests are based ono availability at check-in time.
Two adults and one child are allowed in a Deluxe Room or a Premium Room at the published rate.
Pets are not allowed.
Smoking is allowed in Smoking Rooms and in designated smoking areas.
Voucher Acceptance Policy
Vouchers are accepted.