Rated 1 out of 5 by Pbaker Poor Housekeeping
While my room did appear to be clean at first glance, I later found condoms among the bed linens, which gave me the impression that housekeeping either did not change the linen from a previous guest, or was completely careless as they dressed the bed. The staff was pretty helpful and very apologetic as they changed the bed linen and disposed of the condoms. However, the circumstances pretty much made for an uncomfortable night, plus the fact that the bed was pretty squeaky did not help at all. I also noticed later on that there were a few stains in the bathroom that I was able to wipe away easily - again, careless housekeeping. I wanted to change hotels, but every other place that I called that night was booked. I will not be staying here again, ever, but I hope that for the sake of their future guests that my experience was an anomaly. I love Starwood and my past experiences with their hotels have led me to expect better, way better than this.
February 16, 2015
Rated 3 out of 5 by GuestinScranton Improvement needed
This hotel offers a great location, but does not feel like a Starwood property. The rooms feel very "used", particularly the mattress and carpets.
If traveling to Orlando, I would not want to stay at this property again, although I am extremely loyal to Starwood properties.
January 26, 2015
Rated 4 out of 5 by biztravelr nice quick stay
was here for business. good location. friendly front desk. internet was slow...not useable for business purposes but everything else was good.
February 11, 2015
Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 4 out of 5 by kane0702 Good experience
I stayed in this hotel for 8 days, the good side is the room space and the location. The room is spacious to place your luggages and there are microwave and refrigerator equipped. You can walk to Universal Studio within 20 minutes.
But the AC is somewhat noisy that I had to turn it off at night. staff are helpful.
It can be better if there is an indoor swimming pool.
January 18, 2015
Rated 5 out of 5 by Renno55 This hotel is in a great position
The hotel is in a great position for both Wet and Wild and Universal. The I trolley stops outside and gives access to the whole of International drive.
The hotel has a nice pool and efficient and freindly staff. The bar staff went out of their way to produce great cocktails for us. The concierge was always ready to help with transport and good information.
November 11, 2011
Rated 4 out of 5 by RivRod Great View
Our room had a WONDERFUL view facing the water park; our son was amazed by it. Staff was very courteous and parking facilities are great.
January 20, 2015
Rated 5 out of 5 by Lani108 Excellent quality hotel on I drive
My partner and I have stays here 3yrs in a row from Scotland, we love the hotel. The hotel has been upgraded with a new pool area and it's all freshly painted, everything is spotless, its so clean. The staff are friendly and care about the guests and its in a prime location where you can get the red line or the green line home on the I ride trolley which is a big bonus because the green line is never as busy, the four points is at stop 7 which is a transfer stop so both lines runs to and from it. It's also in walking distance to universal studios and islands of adventure its a leisurely 15 minute walk over. The hotel is fab, and the rooms are high spec. We will return again in the future. Thank you four points.
October 4, 2013