Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 3 out of 5 by SurviverofSheraton Wet Rooms
A problem we faced in room 1110, was the constant humidity in the room and in the whole floor, the windows were so wet , that I cleaned them twice a day with the towels and each time I collected enough water to fill half plastic bottle of water (small bottle). By the 3rd day I woke up dizzy. The floor near the elevator was so wet that our shoes leave marks in the elevator's floor. The bed was uncomfortable that I was happy the day I left the facilities in my way home to my bed. In general the employees were kind and gave us good service when needed, but definitely I wouldn't recommend this hotel, which is of inferior quality than Sheraton located in Semoran near the Airport (Augusta ave I guess).
February 17, 2014
Rated 5 out of 5 by kitt2618 Hotel staff friendly and close to Universal Orlando
Very pleased with our recent overnight stay. Wanted to see a concert at Universal and stay locally and not drive 25+ minutes home. We were able to walk to the park, and catch a cab back.
Breakfast buffet is standard fare and nice to only have to go downstairs; morning staff very pleasant there as well.
Hotel room very comfortable and large enough that my husband and I were able to relax for little bit before heading over to park. Beds are almost in need of replacing (or at least rotating or flipping them), as one side clearly "sinks." Only other issue was that there were little tiny tiny ants scurrying on the bathroom counter (brought to hotel's attention).
Jimmy at front desk wonderful!
February 17, 2014
Rated 4 out of 5 by AdamF Convenient to Universal
I stayed here while on a family vacation to Universal Orlando. In addition to the usual amenities, the hotel offered complimentary shuttle service to Universal, which was a great value-add to avoid the hefty parking fee at the park.
When I checked in, I was recognized for my Platinum status and upgraded to a deluxe room on the top floor, which had awesome views of the surrounding area.
We took advantage of room service for breakfast 3 of the days we were there, which was a good value and extremely convenient when looking to get an early start on the day.
I would recommend this hotel to others.
February 24, 2014
Rated 2 out of 5 by TVwatcher Facility needs updating
I was on a business trip with a lot of evening spare time. Since I did not have evening sessions, I considered watching TV for amussement. The TV reception was not good. The service guys came to my room three times, but could not improve reception. The staff was attentive to my requests, but could not fix the issues.
February 14, 2014
Rated 2 out of 5 by Ricky555 Needs Improvement
The electronic key did not work and had to move room in which the television had signal problems. The bathroom sink and bathtub drains were extremely slow, once I went to the pool bar & grill and I was waiting forever even though it was only two people there. It was also very difficult to understand the maintenance and housekeeping staff when they try to communicate. But I must say that the management was reasonably accommodating upon arranging the reservation.
February 20, 2014
Rated 4 out of 5 by RFL52 Good Hotel, But Other 4 Points Better
Not as good as many other Four Points, but still a good hotel. On 20th floor, hard to see out dirty windows, but room itself very clean. Pool nice, but no hot tub. Hotel is a little older than many 4 Points, and is due for a bit of a face lift. Very convenient location.
February 16, 2014
Rated 5 out of 5 by Sunshine35 Keep up the good work!
We had a wonderful family vacation largely due to your pleasant and professional staff. I found all employees (front dest, waiters housekeepers) to be very helpful and happy! We were there, of course, to have fun and staying in such a nice atmosphere contributed greatly to our enjoyment. The hotel was extremely comfortable and we highly recommend it to any future travelers.
January 27, 2014