Rated 4 out of 5 by KJforever Great for families
Great hotel for family vacation. In the middle of everything and spectacular views of the city.
July 31, 2014
Rated 3 out of 5 by JayTraveler Hotel needs improvements
The bed was damaged at room 1210.
The breakfast personnel is incompetent and sometimes uneducated.
July 28, 2014
Rated 4 out of 5 by Betoabreu Good option in Orlando
The hotel is very well located especially if you want to go to Universal.
I was there with my wife and my daughter for 3 nights, staff was friendly and attentive and we had a good overall stay.
Ate only once at the beach grill when we arrived late and the food and service were good.
July 28, 2014
Rated 4 out of 5 by KrisG Universal Trip
The toilet stopped up three times. While the staff was very responsive to our needs, it should not have happened more than once. The air conditioning was not that good, it was humid in the room. Otherwise, the stay was enjoyable. Transportation to and from the theme parks was excellent.
July 28, 2014
Rated 4 out of 5 by RUS40 A GOOD HOTEL FOR BUDGET TRAVELERS
THIS HOTEL HAS A GOOD LOCATION; THE VIEW FROM THE ROOM IS WIDE AND SHOWS THE BEAUTY OF THE CITY;IT WOULD BE NICE TO HAVE A 24 HOUR PASTRY AND SNACKS COUNTER.
July 27, 2014
Rated 2 out of 5 by Badcat555 Bad experience
They gave me a room key that was to an occupied room. Image my shock when I walked in, it was very embarrassing. All I got from the front desk was "sorry about that". Then after all the hassle of going back down to get another room we do not feel safe about leaving our electronics since they are so easy to give out keys to peoples rooms so we had to lug everything back to our car when we went out for dinner. The air conditioning in the room was set on 60 and we woke up several times that night sweating. The bed was very uncomfortable, and in the middle of the night the curtains fell and scared us to death. The bathroom could of used a good cleaning. So I defiantly would not recommend this hotel to anyone.
July 26, 2014
Rated 3 out of 5 by tammy5 Excellent lobby and restaurant and facilty cleaning staff
Hotel is situated at an ideal location if you plan on spending time at Universal Studios, it is only a 3 min drive away. it is also within walking distance to Wet N Wild, and 1 min drive away from Fun Spots (a less expensive spot for rides, fun nonetheless) We drove so didn't use the shuttle at all but apparently they also have shuttle people over to Disney once a day as well. Hotel has super easy highway access so even getting to Disney and other spots was a breeze. There is road construction in the area however so traffic was heavy most of the time, which makes it hard to sleep at night if your room is on a lower level. I was on the 15th floor and heard all the traffic noice; luckily beds were very comfortable and the A/C was loud so we had it on all night to mask the traffice noise. Convenient store and a 24hr drugstore are just across the street and many restaurants to choose from, not to mention the busiest part of International Drive is also just steps away.
It was a 6 night stay. We checked in at almost 2AM in the morning due to flight delays, so the quick check-in was really appreciated. Upon walking into our room, many things are missing however - no coffee/drinking cups, supplies weren't there near the coffee maker, no bottled waters as promised either. However, upon checking with front desk the next day, house keeping was better and everything was replaced. There were at least 3 days that housekeeping not make our room because they didn't arrive until after 4PM and we were already back in our room so they just replaced our towels and coffee cups.
We had 2 small requests and the restaurant and facilty cleaning staff went out of their way to help us. Overall a pleasant stay and we will stay here again when in Orlando.
July 25, 2014
Rated 5 out of 5 by kokomopatti EXCELLENT
We thoroughly enjoyed our stay here, and wish we had stayed longer.
July 25, 2014
Rated 4 out of 5 by Season24 Nice hotel
The hotel was nice and the staff was very accomodating. The room was clean and comfortable. However, the door in the bathroom was creaking very loudly and the drain in the bathtub was clogged. I called to have both fixed and the bathtub was but the door was not. The pool was very cloudy but the pool area was very clean and tidy.
In all, it was a great stay. Just encountered a few issues. There was also a charge discrepancy that nobody at the hotel could decipher. Not even the manager. Eventually customer service was able to clear it up and remove from my account.
July 24, 2014
Rated 5 out of 5 by Gezer1985 Excelent
We receive an excelent service i hope everybody stays here
July 23, 2014
Rated 4 out of 5 by SixtyFive Hotel staff was nice.
Staff was helpful. I truly appreciated this.
Cleaning of rooms could use improvement.
Attitude of drivers on shuttle, on return trip was parks was poor. The driver did not even get out of the van, to help us out. I was traveling with my 92 years old Mon. I also have back problems. He lacked courtesy.
July 22, 2014
Rated 5 out of 5 by terri223 This hotel was beautiful
Wonderful Hotel! clean, gave us dinner coupons and were overall very very nice
July 22, 2014
Rated 2 out of 5 by Unsatisfiedgal Staff need desperate training
Restaurant was terrible from the staffs knowledge to way to treat a guest the food was poor breakfast buffet needs better quality items, cleanliness was poor. Staff needs training. I've worked for Starwood for years and this was unacceptable.
July 21, 2014
Rated 4 out of 5 by SeanTX Convenient and Good Service
I have stayed here on a couple of occasions and the hotel lives up to the Starwood quality as far as service is concerned. The only minor negative, a few minutes after I got up to my room at 11:00 in the evening, there was a knock from engineering on my door. They ended up having the wrong room. I fortunately was not asleep at the time.
July 21, 2014
Rated 5 out of 5 by Yoho707 Excellent hotel staff
Was impressed by friendliness and service at check-in desk when we first arrived. Over and above expectations. Clean room was also nice with a great view. Will definitely book again.
July 21, 2014
Rated 4 out of 5 by frosti2001 Great place to stay
Great location close to Universal Studios and various malls/ outlets, public transport and I Ride trolley stops very close. Restaurants and stores within 5' walk.
Nice, spacious room, big and comfortable bed, good bathroom, all clean. Walls are a bit thin so you easily hear what's going on in the room next to yours but reception is always there to help in case of problem. Very nice and helpful staff, Universal Studio desk in lobby and free shuttle to parks. Nice outdoor pool, gym and guest laundry service. On one day there was a free barbecue+ drinks, on another live music by the pool.
July 20, 2014
Rated 5 out of 5 by Thom8923443 Nice Rooms, easy access in and out
Very comfortable rooms, beds and room is clean. Views from room are great...can see firework displays at Disney and Universal.
In room coffee is starbucks and actually tastes good which is nice in the am.
Staff and bellman are very helpful. Only 2 dings..better signage downstairs as its a round hotel and the elevators are not in the "main corredor," and two, lobby area screams for a makeover. But hey, good location, good rates, sleep well.
July 19, 2014
Rated 4 out of 5 by Mary014 amenities
I was disappointed that a microwave and fridge was not in my room. I did not complain because; my family and I was so well treated by the staff. Also, we were pleasantly surprised with the poolside entertainment by DJ Van Ness. The air conditioner wasn't cool enough by my husband's standards(who likes it freezing). I was glad it was comfortable but not cold. I did not like the room coffee ;but the coffee in the lobby was very good. Your breakfast buffet was very reasonably priced and better than I-Hop. Maria and Javier were very efficient and kind. We felt welcomed. Your exercise gym was small but efficient. Your poolside bar is like an oasis for good drinks and an attentive bartender. Your location is ideal and no matter where you go ; can't you can't get lost. The room was clean and we did not have housekeeping the entire stay. We did not receive any funds off for that. Edwin was very friendly at check out and gave us the impression we would be welcomed back.
July 15, 2014
Rated 4 out of 5 by Vicki53 This hotel has a great rooms
The room was excellent. I wish they would've offered a frig & microwave when we booked the room or when checking in. The only problem I encountered was the room wasn't cleaned when I went out for the day. I had to call. I went and set in the lobby until it was finished. I came back to find that I wasn't given any wash clothes. I had to call down twice before they were bought up and this almost caused me to be late to my engagement. I will come back but this should be looked into.
July 15, 2014
Rated 5 out of 5 by MLN123 This hotel has great features and is in a fantastic location.
The room was very comfortable and I slept very well. I loved the pool and the game room. We did not eat at the hotel but enjoyed free morning coffee in the lobby or making it ourselves in the room. The staff members were very friendly and prompt with service. We walked to Universal Studios in 20 minutes. There is a bus stop in front of the hotel for the trolley and city bus. We took the trolley to Orlando Premium Outlets and the city bus to Florida Mall. It was very handy to have a car rental in the same building. We also enjoyed the mini golf right next door and appreciated the Walgreen's and numerous restaurants very close by.
July 12, 2014
Rated 3 out of 5 by Lisalivinlife13 Decent Value
I really like the 4 Points Sheraton Universal as it is a decent value and so close to Universal Studios! I do have a couple of issues though:
-I have stayed here 3 times and the window coverings in the room never work correctly.....pull chains have always been broken and even when they work correctly the room is very bright first thing in the morning, I really wish they had window coverings that made the room darker.
-Each time I have stayed there is always something in the room that does not work and requires repair.....the staff is very friendly and responsive about the problems BUT I have never stayed in a hotel and had problems every single time. 1st stay TV would not work....they sent someone to fix and then the remote would not work (needed batteries) so had to send someone up a 2nd time. Window covering had to be fixed as well. 2nd stay the paper we received said breakfast went til 11am....we had paid extra money for our stay to include breakfast but when we went down at 10:30 for breakfast it was already over....I showed them the paper I had that said breakfast went to 11am and they just blew it off and said that was an error.....also on this stay someone had to come work on the window coverings in our room. 3rd stay which was 7/4 & 7/5/14 our window covering had to be fixed, a/c had to be replaced and our hot water was not working and had to be fixed. I understand things sometimes go wrong but all 3 recent visits?? Takes time away from our enjoyment and even though staff was very nice it is just aggravating.....it would be nice if there was more quality control where items like these were fixed proactively. My only other suggestion is that I feel that there should be more selection on the breakfast buffet.....I love grits, they were on the buffet on Saturday but not available on Sunday....I even asked the waiter cause I thought maybe they could get me some but was told no. The sausage is not a breakfast style and both my boyfriend and I feel it is not enjoyable with a breakfast meal. The home fries/potatoes or mushy and not crispy at all and pretty greasy too. We do like the eggs, bacon and fruit selections but also they only flavor of jelly available for our toast was grape.....maybe some strawberry or orange marmalade would be nice. We live in Tampa and have Universal passes so we stay over in Orlando allot....we "like" this hotel but would like to see some improvements if we continue to stay here.....right now with these issues it is not worth the $123 per night we paid when we can stay 1/2 mile down the road for only $69.
July 8, 2014
Rated 5 out of 5 by Orlandochick Best Stay Ever!!!
The front office manager was very helpful upon arrival. She made sure to advise of the various things in the area that we might be interested in. I would recommend Four Points Sheraton to all of my family and friends.
July 7, 2014
Rated 4 out of 5 by Johnsonr This is a good hotel close to Universal Studios
I booked two rooms for eight. The hotel was nice and I would stay again the next time we visit Universal. The room service could have been better. I have stayed at several Sheraton hotels and this one was lacking better room attendant service. I made several requests for wash cloths and getting that and toiletries proved somewhat difficult. My bill was not correct when I was checking out and trying to make my flights. Brooke at the front tried her best to fix it and get me on the way and for that I was grateful. Another tens minutes and I would have missed the time to check in for the flight. But I do enjoy the Sheraton hotels and I like using points so I will definitely return.
July 6, 2014
Rated 4 out of 5 by pammy55 hotel just bought
new but everyone made me feel welcome and like family
July 4, 2014
Rated 4 out of 5 by HeWhoFlies Every room a great view
I visited Orlando for fun and spent the weekend at the Four Points near Universal Studios. The moment I walked in I was greeted and made welcome. In fact, through out the weekend, each staff member I met was friendly, courteous and professional.
My room was upgraded to a studio on the top floor and had plenty of space. My only issue was noise from an adjacent room and an uncomfortable bed. The noise was only an issue the first night.
I would consider staying at the Four Points again.
June 30, 2014
Rated 5 out of 5 by LeonC Great Stay
Staff was very courteous and professional during entire stay. Great breakfast buffet at the on site restaurant. The view was a bonus as well.
June 30, 2014
Rated 3 out of 5 by Weekendfun27 Great location to universal
Hotel staff was friendly. Great distance you oversaw that you can't beat.
June 30, 2014
Rated 4 out of 5 by ExCanuck Good hotel
My room on the tenth floor was clean and comfortable. Nice large screen tv and beds nice.
The hallway outside the room however, had a bad smell, and alot of stains on the carpet. Its not the hotels fault that some people are animals, but the hotel should have carpets cleaned and deoderized.
The hotel restaurant had decent hot breakfast with good selections.
Lots of good attractions nearby. Very close to Universal Studios and Islands of Adventure. Cool mini golf course on site.
June 27, 2014
Rated 3 out of 5 by koalita06 Not a resort
The hotel charges you a Resort fee when the resort is non-existent, it is just a regular hotel.
Plenty of space in the room for a microwave and small refrigerator but they will charge you $5 per day for it, it doe snot make any sense.
June 27, 2014
Rated 3 out of 5 by Chuckie51 Staff Stinks
Each of the three days we stayed at the hotel our room was not cleaned until after 5:00, and only then after we called the front desk. On the day of check out (when we wanted to relax in the morning) they knocked on our door at 8:30. Even when we told them we would be checking out at 11:00, they returned an hour later and entered the room without knocking. Additionally, it took an inordinate amount of time to check in and out. Even when checking out, the front desk clerk had to do something (?) on the computer for about 15 minutes before we could go. The staff is friendly, but incompetent.
June 26, 2014