Rated 1 out of 5 by BobSundheim Remarkably BAD example of a Four Points By Sheraton
The rooms we booked were located, we were told, in the updated tower. However, our two adjoining rooms were BADLY in need of a complete update. Room was generally dirty with carpet stains everywhere (some small, some not so small), broken light fixtures, table lamps with peeling brass finish, dirty bathroom with separated calking and a tub basin that looked like it has never been cleaned. Front desk staff promised "an engineer" would be up to the rooms promptly to fix broken light fixtures, but never showed. No ice bucket in room, and no ice machine on the floor. Front desk said they would send up a bucket of ice right away. Never showed. Overall, this was easily the exact OPPOSITE of what Sheraton guests think they can expect from a Four Points property. It was, not kidding, like a poorly maintained and operated highway motel, at best. But at 4-5 star prices.
April 2, 2015
Rated 1 out of 5 by Joe66ff Lipstick on a pig!!!!
WORST HOTEL IVE STAYED AT IN AWHILE!!! Hotel lobby with motel rooms! First the hotel doesn't inform you of the $21 a day Parking fee until you get there. Not on the website or the email confirmation that was sent to me. I was told when I asked that they do notify you of the charge when you pull up to park. Hmmmm. Second, the rooms are horrible! They smell bad and they are dirty! And those are the renovated rooms! The bathroom is big enough for a 3 year old and that's about it. Shower was dirty. Light fixtures are nasty. Beds are really uncomfortable. The bar has 110 beers available EXCEPT anything American. No bud light, Budweiser, Coors light..... Not that big a deal unless you are dealing with a dirty room and want to get out of it. 1 star and that's it!!!!
March 31, 2015
Rated 1 out of 5 by peter2708 Shuttle
The shuttle experience I had with this hotel was the the worst experience I have ever had. I waited at the International Terminal for 45 - 60 minutes. I usually stay at the westin and saw that shuttle come around 5 times while waiting. The other Sheraton bus came around 6 times. The shuttle driver was rude in the morning and told me my bag was to big and would have to wait for the next bus. Who knew when that would come? I looked at the GPS location of the shuttles on the screen in the lobby in the morning and it only showed one bus even though there were supposed to be more. I don't understand how an airoport hotel with a airport shuttle system could be this bad. I love Starwood, but I will never stay at this hotel again.
March 19, 2015
Rated 2 out of 5 by tsedg Better starwood options nearby
common areas are up to snuff and pleasant, the same can't be said about the rooms. The room and specifically the bathroom in particular in dated and worn. The bathroom IMO not acceptable for a starwood hotel. The tiny bathroom looks like it hasn't been updated in years and appeared shabby & dirty with mildew, stained tile grout, cracks in the wall. Toilet roll holder was broken, toilet leaked. Room was on the smaller side and while acceptable, could use new carpeting.
March 18, 2015
Rated 4 out of 5 by JL94565 Above Average Four Points/Airport Hotel
In relation to other Four Points airport hotels, this one surprised me a few different ways. First, it's 8 or 9 stories tall, whereas most Four Points I've stayed at were at most, 3 stories. The biggest surprise was its restaurant, Brewster's, which had an extensive beer list including some very highly rated and rare beers.
The staff were very responsive and nice - all very good things going for this hotel. All in all, although it wouldn't be my first choice of hotels if given plenty of options, this hotel stands out as the one of the best in its class.
March 15, 2015
Rated 2 out of 5 by iwontforgetthis I was not told I will be getting a room I didn't book.
I did arrive late to check in around 1am. I guess I failed to call to let them know ahead of time. When we got the keys to our room, I walked into someone sleeping in there. I went back to the front desk to get this fixed, and he said that he did not know why it was booked and that it shows it was available. Then he gave us another room, located on the other side of the hotel where it was dark to walk through the hallway into our downgraded older room with smaller 2 full sized bed instead of the 2 Queens Deluxe room. He failed to tell us this while I was at the front desk. When I called to ask and request a room change for something I paid for but didn't get, he said that because I got there late the room I originally booked is sold out and all taken. But that made no sense if he just gave me a room that should have been available but not and it was the original room I had purchased, deluxe 2 queen beds. Instead I got the downgraded, smaller room, with smaller beds, and a broken chair. At least there was a free coffee message offer for the broken chair. I requested for a room change for the price I had paid for which he did not even offer. He then said he will talk to his manager and came back with allowing us to change to our originally purchased room for the next night's already booked stay. So the next day, we were able to change to our original paid room. Then told to bring our luggage down to the bellboy for storage while we wait for the room to be ready and come back to pick up our luggage once it is ready. When we came back to retrieve our luggage, it appears they just let us walk in, trusting that we can grab our own luggage. This felt very unsafe and irresponsible because we could have taken any luggage. He did not check our stickers or numbers. Just allowed us to walk right in and grab our items. He even made a comment that someone before had grabbed the wrong back and brought it back later. This was not very pleasing to hear and very uncomfortable to know that he has allowed customers to grab their own luggage before. The front desk did indeed waive our parking for the 2 nights we stayed and lower our first night's cost for that original room's price which was fair. To add to this, the information on the SPG account from the hotel system did not match the current status. I was just disappointed in the entire experience.
March 13, 2015
Rated 5 out of 5 by happycustomer32321 Outstanding staff
Martha at the front desk went out of her way to help us. And Miguel was wonderful with our luggage and providing help returning our rental car. An outstanding experience.
March 10, 2015
Rated 3 out of 5 by AirportFio Hotel
In 13 years of travel I have never been told that it is not possible to give me a print out of my hotel receipt with the room charge and taxes listed separately. Thanks, I will have to pay for that out of my pocket. I will not be back.
February 19, 2015