Rated 5 out of 5 by Snape It's improved at long last.
I've stayed away from this property over the last couple of years because it was generally dirty/disgusting and had staff who didn't care. After shedding their previous GM, this property seemingly made a 180º turn. The room and WC were clean and they even changed the air filter, which was normally filthy as sin under the previous GM. I took advantage of the Platinum breakfast, and I didn't regret it. They finally retired the awful buffet and allowed me to select items off the menu. Much better than the junk they use to put out. It looks like they also starting to make physical refurbishments to the place, so things are looking up. Hope to continue seeing these improvements on future visits.
May 24, 2016
Rated 4 out of 5 by Ssilva Poor Shuttle Service
Great place to stay but the shuttle service to and from LAX is horrible! Especially being picked up at LAX. I had to wait about 45 minutes. And yet all the shuttles from all other surrounding hotels kept going by.
No excuse for this!!
May 10, 2016
Rated 5 out of 5 by 4kvlad Spring Fest
What an incredible experience. Minutes away from Spring fest ( a mini Octoberfest) My first time traveling with my 3 year old daughter. The front dest staff were exceptional- especially Marcus. The restaurant made special-not-on-the menu items for my extremely picky daughter. Upstairs in the Club Lounge- Antonino took great care of us, our daughter loved him.
The hotel was located 1 direct train away for the city center. We already made plans to return.
Almost forgot, the gym and Spa. I've never seen anything like it, I felt like I was on a movie set, it was just beautiful
April 28, 2016
Rated 1 out of 5 by jerry99999 Horrible customer service & lack of management follow-up
I am a longtime Platinum and Lifetime SPG member that reserved a room at this LAX Four Points for 4/15/16. I needed a room at 6am following a 14-hr international flight to recover before a 10pm continuing domestic flight. Having stayed at this Four Points before my overseas trip, the Front Desk Clerk advised me that I would have to book a room for Friday evening (4/15) guaranteed to my credit card to have a room guaranteed for 6am (which I did). I arrived with my spouse and 76-yr-old parents to find Four Points had cancelled my room and RE-SOLD it to another party. I was to be charged a no-show fee and no room! After discussion with their shift manager and the SPG Platinum desk, arrangements were made to reinstate my reservation without a no-show fee (still paid normal price for the room). After two hours, we were provided one-room suite with one bed, a sofa, and a roll-away. Their management was to contact me within one week to discuss this situation and determine what resolution would be appropriate for my hardship. After 11 days, I have not been contacted my Four Points management. I called and was placed on hold, but no management. Also, this stay still shows up as cancelled on my SPG account rather than a paid stay. After this debacle and lack of follow up, I would hesitate to recommend anyone stay at the LAX Four Points.
April 27, 2016
Rated 3 out of 5 by MIKALUKE Good to stay when transit
I stayed one night because I had to wait for my flight over night.
It was 10 mins from the LAX airport and shuttle bus runs every 20 mins. I got out of the airport at midnight and there still was shuttle bus running.
I had a welcome drink of 10$ value. The receptionist told me it valued 15$ but a guy in the bar accepted only 10$. There was some confusion between them. Anyway IPA red in the bar was excellent. I won't forget it.
The room condition was acceptable. Rooms are tiny and It seems little bit old everything.
The breakfast is below average. Many food are cold and there's not cook-in-order egg dishes.
I recommend this hotel only for the location as a SPG member. (but there are a lot of other hotel chain nearby)
April 23, 2016
Rated 1 out of 5 by TheSPGGoldMember itchy nightmare
I stopped by this hotel on a Wednesday night trying to get some sleep before a 6am flight the next day.
I ended up getting 30 minutes of sleep.
The walls are paper thin and the room next to me was full of delinquents. The bed was itchy which made me concerned of whether there were bed bugs of some kind.
All in all, not a good stay. Would not recommend to anyone. As a SPG Gold member, I will unfortunately have to avoid this hotel in the future.
April 19, 2016
Rated 5 out of 5 by ReformGuy Special Thanks
We showed up without a reservation on March 18, 2016. Late at night and at first it didn't seem like we would get in.
Many many thanks to Julian and Martha. They really cared that we didn't have a place to stay. They got us a room and made us feel welcomed.
Thank you so much! You are fortunate to have such caring employees.
Also, loved the shuttle running around the clock! Peace.
March 19, 2016
Rated 5 out of 5 by meij1958 overnight stay
We were only there overnight, staff was great
March 6, 2016