Four Points by Sheraton

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Rated 3.6 out of 5 by 613 reviewers.
Rated 1 out of 5 by Horrible customer service & lack of management follow-up I am a longtime Platinum and Lifetime SPG member that reserved a room at this LAX Four Points for 4/15/16. I needed a room at 6am following a 14-hr international flight to recover before a 10pm continuing domestic flight. Having stayed at this Four Points before my overseas trip, the Front Desk Clerk advised me that I would have to book a room for Friday evening (4/15) guaranteed to my credit card to have a room guaranteed for 6am (which I did). I arrived with my spouse and 76-yr-old parents to find Four Points had cancelled my room and RE-SOLD it to another party. I was to be charged a no-show fee and no room! After discussion with their shift manager and the SPG Platinum desk, arrangements were made to reinstate my reservation without a no-show fee (still paid normal price for the room). After two hours, we were provided one-room suite with one bed, a sofa, and a roll-away. Their management was to contact me within one week to discuss this situation and determine what resolution would be appropriate for my hardship. After 11 days, I have not been contacted my Four Points management. I called and was placed on hold, but no management. Also, this stay still shows up as cancelled on my SPG account rather than a paid stay. After this debacle and lack of follow up, I would hesitate to recommend anyone stay at the LAX Four Points. April 27, 2016
Rated 3 out of 5 by Good to stay when transit I stayed one night because I had to wait for my flight over night. It was 10 mins from the LAX airport and shuttle bus runs every 20 mins. I got out of the airport at midnight and there still was shuttle bus running. I had a welcome drink of 10$ value. The receptionist told me it valued 15$ but a guy in the bar accepted only 10$. There was some confusion between them. Anyway IPA red in the bar was excellent. I won't forget it. The room condition was acceptable. Rooms are tiny and It seems little bit old everything. The breakfast is below average. Many food are cold and there's not cook-in-order egg dishes. I recommend this hotel only for the location as a SPG member. (but there are a lot of other hotel chain nearby) April 23, 2016
Rated 1 out of 5 by itchy nightmare I stopped by this hotel on a Wednesday night trying to get some sleep before a 6am flight the next day. I ended up getting 30 minutes of sleep. The walls are paper thin and the room next to me was full of delinquents. The bed was itchy which made me concerned of whether there were bed bugs of some kind. All in all, not a good stay. Would not recommend to anyone. As a SPG Gold member, I will unfortunately have to avoid this hotel in the future. April 19, 2016
Rated 5 out of 5 by Special Thanks We showed up without a reservation on March 18, 2016. Late at night and at first it didn't seem like we would get in. Many many thanks to Julian and Martha. They really cared that we didn't have a place to stay. They got us a room and made us feel welcomed. Thank you so much! You are fortunate to have such caring employees. Also, loved the shuttle running around the clock! Peace. March 19, 2016
Rated 5 out of 5 by overnight stay We were only there overnight, staff was great March 6, 2016
Rated 5 out of 5 by Staff make this hotel! While this hotel is lacking in some areas (rooms need updating) the staff are exceptional and made my stay great. The common areas of the hotel are not lacking like the rooms. Great gym and bar area. Monica is the best at the starwood preferred desk! February 26, 2016
Rated 4 out of 5 by Solid Airport Hotel Good airport location with comfy beds. February 12, 2016
Rated 2 out of 5 by WORST MISTAKE EVER I flew into LAX and was going to get a rental and drive up to Santa Clara for the Super Bowl. I had an uber drop me off around 3:15 to my hotel. The front check in was slammed because only one person seemed to be working and he said my room wasn't ready even though check in was at 3. I left and got something to eat, I returned around 6 to discover a long line by the elevators, because only one elevator was working. When I got to my room the heater was make a very loud noise and I felt a cold draft in my room only to find that the window would not shut all the way and they had masked it with duck tape. I immediately went downstairs and the maintenance stated this one normal. I requested another room and was placed in to another small room. When I check out I got charged for parking for 2 nights even thought I had not picked up my rental car yet. I was using uber the entire weekend. I call the hotel and the operator was very rude and told me she would take care of it. She still hasn't taken care of it. Never Ever Again February 10, 2016
  • 2016-04-30 T08:45:11.970-05:00
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