Rated 3 out of 5 by TATRON Just all right ...
We stayed at the Four Points by Sheraton in San Rafael, CA for 4 nights. Here's the feedback on my stay:
- Nice location in the North Bay, with convenient access to Safeway and Walgreens nearby.
- Nice people working at the front desk.
- Free Parking
- Free WiFi
- Nice Breakfast
- Great Pool
- Lots of seating in the lobby and the hallways.
- Loud air conditioner. The fan runs constantly in Room 324.
- Dated popcorn ceiling.
June 25, 2015
Rated 5 out of 5 by Deborah251 Great service
The staff were all extremely friendly and helpful. The ambiance of the hotel is smart, modern, with nice tile foyers and patio in stone and wood, all designed in restful earth tones. The breakfast and outdoor dining areas are very attractive. The breakfast buffet offered a wide array of fruits, specialty breads, and protein choices.
June 9, 2015
Rated 3 out of 5 by ltack Under Construction
This place was under construction in places. The room was right next to the freeway, no counterspace in the bathroom and dirty dishes with old food (from romm service) left in the hallway all day. The staff was very professional.
June 1, 2015
Rated 5 out of 5 by louis23 Best stay i have ever had
This was the best stay I have ever had! I would like to start off by thanking all of the crew at the front desk Michael, Leena, Phillip, Rachel, Veronika, Hailley, and Eric there professionalism and hospitality was exceptional all lead by Kim whose customer service was lights out. I would also like to thank Casey ( Who is the chef ) the food was out standing. I would also like to thank Rob and Jerry for putting an excellent team of employees together GREAT JOB TO ALL I will recommend this hotel to any one looking for a great place to stay.
April 19, 2015
Rated 5 out of 5 by MeMeToo Under construction
Even tho it was confusing at first, due to construction, we had a nice stay.
March 30, 2015
Rated 4 out of 5 by Brad1000000 Under Renovation in March 2015
This is a very nice hotel but it is in the depth of a renovation. In recognition, or maybe because of platinum status, I received a free in-room movie as well as free breakfast, in addition to welcome gift points.
I asked for a renovated room, which was nice. The outdoor pool is heated and is a very nice amenity. The restaurant is temporarily in a meeting room and only a buffet is offered, but is pretty nice (for free). The hotel is right off the highway near restaurants and a grocery store.
I would stay here again, but expect the rates to go up after the renovation is complete.
March 21, 2015
Rated 5 out of 5 by Morgan0905 Doing great under construction!
I've stayed at this property many times before and I knew they were under constriction so I was curious to see how they were adapting with their current situation. I was very impressed with the way the staff handled themselves! Rachel at the front desk was great, and very pleasant to work with.
I was staying on special occasion, so I asked to speak to someone in the sales office when I set up my reservation. Lucky me, I got Heather, she is quite a gem! She was able to get us a room over looking the pool area and when I checked in, I was also lucky enough to get a renovated room. They look great! Much to my surprise, Heather gifted us a bottle of champagne to help us celebrate. That made our experience that much better, I felt as if she actually cared about making our night special. And it truly was.
The bar and restaurant staff were equally wonderful. The host that evening (Jorge, I believe) was extremely helpful and patient, as we ordered room service but then wanted to head to the pool, so he held onto our food and waited for us to come when we were ready to pick it up, very convenient for us! The bartender, Hunas was just lovely, a total sweetheart and very funny. I enjoyed my beer much more because of her company.
The only reason I gave "The Facilities" a 4 was solely because of the renovations. I think they are doing very well with what they have right now and I can't wait to see what the finished product will look like!
Thank you to everyone who made our experience as fabulous as it was! I wish we could have stayed longer than 1 night. But I will be back soon!
February 25, 2015
Rated 5 out of 5 by Vhugo27 Always a great stay
When staying in town for business, always choose the Four Points in San Rafael because the staff is great and it is always a great stay. Looking forward to the renovation!
February 11, 2015