Four Points by Sheraton

Four Points by Sheraton Sydney, Darling Harbour

  • 161 Sussex Street
  • Sydney,
  • New South Wales
  • 2000
  • Australia
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 1194 reviewers.
Rated 4 out of 5 by Great Location We have stayed here several times over many years and are always impressed with the friendly helpfulness of all staff. The hotel is currently undergoing some redevelopment this did not stop us getting the same great service from the staff. All staff, housekeeping, breakfast staff and reception where great considering how they have to cope with the current layout. The doormen in particular where very helpful especially Tony who sorted out an issue with the parking for us. Well done all. September 6, 2015
Rated 5 out of 5 by Great hotel My daughter and I really enjoyed our stay here. The hotel's location in Darling Harbor was close to everything we wanted to do, and the concierge was very helpful in giving us directions and suggestions. The room overlooking the harbor was lovely, and the beds were very comfortable, Construction work is going on at the hotel but it really wasn't a problem and didn't affect us at all. I would definitely stay here again! August 28, 2015
Rated 1 out of 5 by appalling across all domains (apart from 2 staff responding to issues who were great) Booked thru SPG website as a "gold" member. On arrival, pulled up outside. Concierge looked at me when I got out of car then he turned around & walked back to entrance. I had to follow him inside to request advice on how to check in, where to put car. No offer with bags. Checkin was scatty - had to come back to ask how to access internet and for the voucher for drinks (requested). Still no offer with bags and had a one large bright red suitcase - rather visible! Reached room and great view but.....2 single beds! Checked my reservation confirmation, nope - it stated King Bed as requested. Went to reception and advised because nowhere in room (printed or on TV info) or phone does it tell you how to contact someone (its the button on phone that states 'solutions' BTW). One hour and 2 further calls before beds joined & remade - there goes checking in early so we can kickback, hop in our gowns & enjoy the view...gowns? bathrobes - nope none of those in room either - that took 2 phone calls over the same period of time to get. The hospitality supervisor, Cheattah was lovely - once she was eventually notified & came up to check. She couldn't do anything tho about the fact the towels were small, thin & rough.The towels at work are better (that is not saying much) & I work in the public health system! Bathroom very small & only a shower, no bath. Room was surpisingly small & drab (this is meant to b 5 star?). No available powerpoints by bed or even on desk for electronic devices - had to unplug my bed side light to use that point & my partner found one behind the couch that he could use...c'mon people! This is a capital city, do I really have to BYO power board & extension cable which is the norm for Asia ... Lighting a bit hit & miss - the lights in bathroom dim so no ability to use to apply makeup and there is no separate light in the coffee making area so lots of fumbling in the dark when trying to make coffee & not disturb my partner. had noted in my booking that this was a birthday celebration but that had been ignored. Top marks to the staff for resolving this tho - wish I had got the girls name but she was lovely & organised a comp wine & a wee chocolate plate with Happy Birthday & my husbands name on it sent to room - tops marks for responsiveness but pathetic that I had to ask - tell me again why the SPG site asks for this additional info when it is ignored? The bed...uncomfortable - hard to describe why but 1st time in a 5-star hotel where I couldn't at least state the bed was amazing. It wasn't . Final annoyance - rang down on arrival and requested the saturday papers (naming them) - no 'thing' on door to hang out to request & had not been asked on checkin. This morning, nada (6.30am). Rang down, no record of my request. I asked them to check my profile as well - yes. ma'am, it does state here in your (SPG) profile that this is your standard request. Papers bought up promptly but back to original point this hotel is substandard. If it was a 2 star hotel and/or had I not paid $375 dollars (room only!) it was have been adequate. In conclusion, just don' t come here. two amazing staff interactions don't compensate for poor facilities & high cost & just a general lack of that '5-star' feel. We are not business travellers so a stay at a 5star hotel is not just a treat, it is a 'experience'. What is accepted & usually received even when things go wrong, is being treated like you are special, valued & important. This was completely lacking in all 'first interactions' but as already noted, two staff did then deliver to rectify issues - however, the issues should not have occurred in the first place! at every point from 1st contact with the staff at front of hotel onwards we should have been receiving not only a 5 start experience but the 'Sheraton' experience - 1st time in an Australian Sheraton and it will be the last. August 28, 2015
Rated 1 out of 5 by Over charged and no sleep Noisy and overcharged. No sleep Staff were clueless August 25, 2015
Rated 4 out of 5 by Buffet dining The room and location of this hotel were good, the room was cleaned each day and good to come back to. What spoiled the experience was the terrible buffet meal that we had on Sunday night. The food can only be descibed as awfull, there was very little food left and the food that was there was well below the standard we expected from a hotel with the Sheraton name. We compained to the person at the entrance as we were leaving and the response was that you were not expecting the number of diners that came in that night and more people were let in after us ! Very poor ! August 17, 2015
Rated 2 out of 5 by Even worse that last time!! I stay at this hotel regularly as it's close to my office and while they give themselves a 4.5 self-rating I would suggest it is about a 3 star. Check in took me in excess of 30 minutes and explained I needed to get to the office so would like to have my bag sent to the room, almost had to beg to get this done and it was just left there, not placed on a rack for convenience (never have I seen this before#. Room has bugs in the bathroom, towels are shabby, something sticky spilt on bedside table, chips in furniture, lift lobby smells like urine #also overheard others remarking on this), no on-site gym and room faces a carpark so can't have curtains open. Staff are hit and miss, the only saving grace is the comfortable bed but I'm done, won't be back to this hotel without some serious improvement and I'm really not looking forward to the next two nights here. August 17, 2015
Rated 4 out of 5 by Great location with great room This is my very first experience in Fourpoints, Sydney. The hotel has a very good location and room. Unfortunately, the renovation (drilling & hammering) did disturbed our sleep in the early morning, 7am! But overall, I'm still happy with the stay and would recommend to my friends. August 17, 2015
Rated 4 out of 5 by A nice way to make up for prior difficulties After an unplesant stay 2 weeks ago with a malfunctioning TV and malfunctioning heating as well as misinformation provided about the SPG program I had - like on all my previous occasions (5 stays this year) - an excellent time. I also have to admit that the hotel takes criticism very seriously and responded immediately to my survey after the last stay. The staff acknowledged me as an SPG Gold member, was very helpful and responsive. I received a room upgrade and a box of complimentary butter cookies. It felt slightly like "Christmas in July". My TV and heating were working exceptionally well and even the morning newspaper was there early enough to read it before going on with my business for the day. It is also very pleasant to be remembered and made feel 'at home' by staff members. Thank you for another pleasant stay. July 28, 2015
  • 2015-10-12T06:11:13.003-05:00
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