Rated 4 out of 5 by maskmanjoe Clean Convenient Affordable in the CBD
Thoroughly enjoyed our quick stay in Four Points. I agree with many reviews that its among the best sub-200 AUD hotels in the CBD. The room we got is smaller than usual but still comfortable, clean and had the amenities we needed. The staff were extremely helpful with our requests for a baby cot and complementary water (when we didnt find any upon check in). There is free internet in the lobby which is more than adequate for quick emails and checking into FB. Will definitely stay here again when I'm back in Sydney
February 6, 2014
Rated 5 out of 5 by MuschiMontez Outstanding Service
I was impressed on all levels, location, rooms, most particularly service. The staff cannot do enough for you
February 10, 2014
Rated 4 out of 5 by guymc Consistent quality and service
Our 4th stay at this hotel - it's our go-to place to stay overnight for events in the CBD. Convenient location, friendly staff and reliable facilities.
February 10, 2014
Rated 5 out of 5 by Platinum888 Excellent hotel
Always love the view of the harbour from the rooms!
An Executive Lounge would make this hotel perfect.
February 9, 2014
Rated 4 out of 5 by Tangim Good service, comfortable beds
The beds were very comfortable, and the staff very friendly and attentive. I ate at the hotel and the food was excellent.
I wasn't sure if the bathroom had been cleaned. Although it didn't appear dirty, there was only 1 towel and no amenities. These were brought to my room immediately with a phone call.
It was a twin room, and I needed to move a bed to access the mirror. Under the bed was a person's hat and great big balls of dust. It clearly had not been vacuumed under there in a long time.
As I was in the room to sleep only, got in late and left early I wasn't able to raise these issues until check out.
January 19, 2014
Rated 5 out of 5 by FrenchieChick A Hotel that has amazing views but more importantly "HOSPITALITY
I booked the Four Points Darling Harbour for Australia Day, as I was bringing my grandson who has autism from Perth as a treat to see the fireworks. I booked the city view room for the 3 nights and asked if possible for a upgrade and explained the situation, well when we got to our room it was amazing !! On the top floor with the best views ever, we were so lucky. The Hotel staff were all so friendly, and the rooms spacious, immaculate and even though the hotel was very busy being a holiday weekend, we never had any disturbance or noise at all. I was very impressed by the level of "good people skills" that the staff showed, as it makes a huge difference to the overall hotel experience.
I would defiantly recommend this hotel.
January 28, 2014
Rated 5 out of 5 by Ronaldo46 Excellent stay in Sydney
WE booked the hotel online and found it was Australai day two days after our arrival from UK. We had a very comfortable 9th floor room overlooking Darling Harbour and had great view of fireworks on Australia Day celebrations. Hotel staff were excellent and the buffect breakfast was great. Locataion good for Darling Harbour facilities and central shopping and ferrries to Opera House etc. Would certainly book this hotel again.
January 31, 2014
Rated 5 out of 5 by LT01 Stylish and Comfortable
The Four Point Sheraton Darling Harbour is in a fabulous location. It is walking distance to everything Sydney has to offer. The room was stylish, roomy and comfortable. The bed was magnificent. I have stayed in many Sydney hotels but I would rate this as one of my favourites. Definitely be back.
February 3, 2014
Rated 5 out of 5 by DANDA COMFORT.CLEAN.FRIENDLY.
MY WIFE AND I STAYED RECENTLY,
AND WERE VERY PLEASED WITH THE HOTEL AND STAFF.
CLEAN ROOM,STAFF WERE VERY FRIENDLY AND HELPFULL.
GREAT LOCATION,AND THE ROOM WAS EXACTLY WHAT WE WANTED AND WHAT WAS PROMISED..THANKS FOR MAKING OUR STAY VERY ENJOYABLE.WILL BE BACK SOON..WELL DONE ALL.
February 3, 2014
Rated 3 out of 5 by Debs05 Good position near to city and sights
I liked the position of the hotel to darling harbour. Bar Eleven was a lovely venue for evening drinks, but disappointed only open certain nights and no shade or cover for sun and rain. Also needs to be bigger as hard to get a seat. Maybe not allow children after 6pm? Didnt eat in restaurant at all as always too busy. Service in the bar was useless, staff didnt know how to make a cocktail and had to ask for bill. Also service in Bar Eleven was really poor. Concierge very helpful and friendly.
January 28, 2014
Rated 4 out of 5 by KingHenry3 Friendly and helpful staff
Friendly and helpful staff, especially those at the Reception. Buffet breakfast is quite good, and if a little more variety would be better.
February 3, 2014
Rated 5 out of 5 by Hon90 Superior Stay
We stayed here on a Saturday night, knowing there would be fireworks at Darling Harbour at 8:30. We were booked into a City View room and, because the hotel was so full, didn't expect to be able to upgrade to a Harbour View room. Elisha helped me with the check-in, ensuring we would have a room adjoining our children's room if we waited a few hours to pick up keys, which was no problem. When we picked up our keys and arrived at our room, Elisha had arranged harbour view rooms! We were able to watch the fireworks from our balcony! Aside from Elisha, the concierges were superbly helpful, as was the valet. The personal interaction with the staff made this stay absolutely perfect! I would highly recommend this hotel for its location but particularly for the wonderful staff!
July 17, 2012
Rated 5 out of 5 by ugogregorio five stars for four points
excellent I'm every way EXCEPT no complimentary h2o ! an extra $1 poorer would have made a difference guys
February 2, 2014
Rated 5 out of 5 by GphMc Amazing service special diet
I have a ver restricted duet (medically approved). For the 4 days every single person looked after me and ensured all meals and morning and afternoon tea were there. They were creative and nothing seemed too much of a problem. Thank you do much.
January 31, 2014
Rated 2 out of 5 by pusythebedstogether Business Visit
After booking a King room, I was given a room with two double beds and on a floor for which renovations where being conducted first thing in the morning. Below par. Also have a bizarre set of charges hitting my credit card for which I have to try and resolve with reception.
January 30, 2014
Rated 5 out of 5 by SarahR28 A relaxation haven!
Beautifully clean rooms with stunning views. It overlooked the majestic darling harbour that transformed it to a glistening fairyland at land .... Fireworks on the sat evening.
This room was a haven to recuperate from my hectic overwhelming week.... The blinds were so amazing I missed half the day!
A special mention to "Amy" the blonde young lady from reception. - your sincerity , professionalismand bubbly down to earth approach is refreshing. Your ability to think quick and outside the box for the customers best interst is something that should be celebrated! Thank you ... You made my hellish day fade away.... It won't be forgotten
February 18, 2013
Rated 5 out of 5 by DK2013 Nice, Warm and Uncomplicated
It is my first trip to Sydney and i really enjoyed staying in 4 points.
The reception welcome me warmly, make an effort to have a conversation with me and he assigned a nice room facing the breath taking view of the Darling Harbour.
The hotel arranged a nice bottle of red wine. Personally I dont like red wine but the wine was really a nice one.
The Filipino waitress brought cut chillies during breakfast to me because she knew most Malaysian loved chilies. Appreciate that gesture.
I love the uncomplicated room switches. Just what i like, basic switches to turn on the lights.
WIll definately come back to stay in this warm hotel.
May 12, 2013
Rated 5 out of 5 by hugh07 this hotel is excellent
that was the best hotel i had ever stayed. we all happy and we will stay one more time if next time my family and i are going to sydney again.
January 30, 2014
Rated 5 out of 5 by Jess24 Great Location
We stayed at this hotel because we wanted something close Darling Harbour but once we arrived we realised it was even better then expected. It was a 5 minute walk into the heart of the city, 5 minutes to Darling Harbour and a nice stroll down to Circular Quay. Will definitely be back and recommend to friends and family.
January 28, 2014
Rated 4 out of 5 by MrT01 Great location
The hotel is set in a very convenient location, its comfortable, and has great food options. Staff are very friendly and always willing to assist.
January 29, 2014
Rated 5 out of 5 by jjuny Great Location and friendly people
This hotel is located right on the Darling Harbour. Very nice location. Very friendly people in check-in and check-out. Concierge was very helpful and he even gave me a call to check whether I managed things that I asked him well! And the lady at the check out was helping me with a lot of informations about the New Year's Eve firework.
Only 2 minor disappointments.
I received Harbour view room with Panoramic Window. I think I didn't know what panoramic meant. It looked just like other windows.
And the bar eleven was closed on the night I stayed so I couldn't use. It would have been great if I could see the view from the bar! ;)
I wish I stayed in this hotel longer!
January 2, 2014
Rated 5 out of 5 by SYDfan Hotel vs SPG
The hotel is comfortable and most of its staff are professional and courteous (notable mention: Gary Chan, concierge). However, SPG reservation created a very unpleasant experience quoting me a room available when all SYD SPG properties had been sold out for some time as Kristine at the hotel explained when I arrived from the airport after a flight cancellation at 9:30pm11/23. Front desk found Grace Hotel….would NOT recommend but with other hotels in proximity booked, there were few choices.
November 27, 2013
Rated 4 out of 5 by Kaz123 Last Minute Stay
We thought this hotel was exceptional, lovely room, awesome view, nice staff. This is all until at 1am in the morning the people next door came home. It was like they were sitting in bed with us. Dont know whether or not it was because we had one of those adjoining rooms???? So we did enjoy the hotel, and will probably go back. But will be asking for a room that has no adjoining door.
January 22, 2014
Rated 5 out of 5 by AD1996 Shopping~~~!!!!
Near by QVB, David Jones, Mayer, etc.
Remember search the operation hours most likely close at 5:30, and extend on Thu!
January 25, 2014
Rated 5 out of 5 by Roami26 Dependable TOP quality service and facilities EVERY time!
Staying at the Four Points Sheraton - Darling Harbour, is ALWAYS like staying with a trusted friend. The service and facilities can be depended on to deliver EVERY TIME. From the Bell Clerks, to the Concierge, to the Front Desk staff, to the Housekeeping Staff...these folks know what it takes to make you feel at home - AND keep you coming back. I had several issues which required assistance during my stay: a canceled flight, transporation arrrangements, an extended stay, etc. Everyone was always more than willing to assist me in whatever manner possible. The hotel was terribly busy, but the staff never appeared "rushed". I was always greeted with a SMILE and BY NAME. Nice job, David. I'll be back...AGAIN!
May 19, 2013
Rated 5 out of 5 by GP2014 Sydney Style!
A very stylish and contemporary hotel in a great spot overlooking Darling Harbour. All the staff from reception through to housekeeping were superb, helpful and very friendly. We would definitely stay at this hotel again.
January 21, 2014
Rated 2 out of 5 by Mitch Disappointed
After staying at this hotel for the first time last year, I was very disappointed this time.
The room needs a refurb badly. The images shown of the property did not reflect the room or decor that was in my room. It felt very 3 star. The rooms did not reflect the same standard as the reception and foyer.
The bathroom was mouldy and I dislike shower over baths due to the risk of slipping and falling. There was only one soap? Where was the second? There should be one for the shower and and one for the hand basin.
Buffet dinner was below average and not appetising. The range of dishes and quality of the food, was just not there. Breakfast was sufficient.
Staff were great and very obliging.
Probably will not stay again.
March 28, 2013
Rated 5 out of 5 by JayJay25 Fantastic Stay Exceeded My Expectations
I know giving glowing reviews get rushed over but I will try to be as detailed as possible.
The first thing I noticed was the staff. I think the gentleman who met me at check in was Byron. He was very polite and even though he stated he wasn't feeling well gave better and friendlier service than I would normally receive at hotels.
The room was incredible I had views of the Harbour that at first I thought I wouldn't need but really added to the experience of the stay. Everything was spotless and the use of space and decor was really finished nicely.
The buffet breakfast was good. On par with most hotel buffet breakfasts. The whole stay there was pleasurable staff always greeted you but it never seemed forced.
April 2, 2013
Rated 4 out of 5 by MacOG Met our needs
We stayed to shop for wedding dresses in Sydney. The location and facilities of this hotel met our needs very well and the staff were very friendly and helpful.
January 20, 2014
Rated 5 out of 5 by gwl207 Great experience
Our stay here was a really pleasant surprise. When I think of Four Points I tend to think of medium quality, nothing terrible but nothing too great either. This property far exceeded that--rooms are well-appointed and very comfortable with great views, it's in a great location, and staff were very helpful and courteous. One staff member in particular went above and beyond to assist us with a few things--that's the sort of thing that makes you want to come back. Can't remember his name but he's from Austin, Texas--he's a real asset to your organization.
March 2, 2012