Four Points by Sheraton

Four Points by Sheraton Sydney, Darling Harbour

  • 161 Sussex Street
  • Sydney,
  • New South Wales
  • 2000
  • Australia
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Rated 4.1 out of 5 by 1157 reviewers.
Rated 1 out of 5 by Disappointing I am shocked at the fact that I have had a dispute the past two stays at this hotel. Last week I was placed in a standard twin bed room, when my company corporate rate states King with panoramic views and WIFI. I complained and was moved to another room, but it was after a disputing the fact- still didn’t get the WIFI. This week I am the correct room type; however for some reason I was placed on charge back and still no WIFI. I had the charge back changed, but they still wouldn’t budge on the WIFI, even when I showed the staff at check in my travel details – they had the audacity to quote “you can use the internet but we will require written proof from you company.” ???? Even after I showed the staff the $250 rate including WIFI and the itinerary matched the $250 room charge. I have never witnesses such poor customer service in all of my travels; they may as well of accused me if lying. Please explain why I would ever stay in your hotel again? September 15, 2014
Rated 3 out of 5 by rooms were very clean had to wait half hour at the bar to order drinks. checking out not satisfactory. September 10, 2014
Rated 4 out of 5 by This hotel with good location - good location, near city and darling harbour - new renovated room provide comfirtable atmosphere - room sound insulation need to be improved, easy to hear the sound of door closing September 6, 2014
Rated 4 out of 5 by Comfortable stay Very relaxed and comfortable stay, I enjoyed. Room keeping lady is especially good. September 5, 2014
Rated 5 out of 5 by Rich's visit I came here after Working in the Entrance with Toshiba - Sydney. The hotel was located close to a lot of local flavor. Not far from Darling Harbor. Close to nightlife and eating establishments. Very friendly staff and great rooms. September 5, 2014
Rated 5 out of 5 by 2nd stay even better this was our 2nd time staying with four points darling harbour and it was wonderful, the room was comfortable with a great view of the harbour, staff were very nice and helpful for a early check in... September 2, 2014
Rated 4 out of 5 by Great location but expensive Clean, comfortable and well located next to Darling Harbour, but with many "hidden" costs making the stay very expensive. (eg. internet, breakfast, credit card fee, ...) September 1, 2014
Rated 4 out of 5 by Great staff great location Would stay here again, pleasantly surprised of location, easy access to city or Darling Harbor. Excellent staff, made you feel very welcome and nothing was too much trouble August 31, 2014
Rated 4 out of 5 by good, but not great I spend three nights at the hotel and while it was comfortable, it was not outstanding. The room was small - though well arranged and the bed were comfortable - though they were single beds. It's a pretty standard Sydney hotel. Charging $20 a day for wifi is outrageous. August 29, 2014
Rated 4 out of 5 by Well situated hotel We found that the hotel was close to Darling Harbour and only a short walk to The Domain August 28, 2014
Rated 3 out of 5 by Hotel is overpriced. Meals are overpriced and maintenance on equipment needs to be better. You have a balcony but no chairs to sit and enjoy the view. Sofa bed in room but no sheets to go with it. Tv reception not good quality . August 26, 2014
Rated 4 out of 5 by Well Located Great location with efficient and helpful staff! August 25, 2014
Rated 5 out of 5 by Great Location When we go to Sydney we always Stay here due to the Friendly Staff and Great Location. The rooms are Very Comfortable. August 25, 2014
Rated 4 out of 5 by close to city good value, convenient to city, rooftop bar has great view but needs to have more r protection from the elements both in winter and summer August 25, 2014
Rated 4 out of 5 by My stay The young receptionist was very helpful and ever so polite. August 25, 2014
Rated 5 out of 5 by Great place to stay...... Haven't stayed here before but will definitely do so in future. The rooms are great, the staff are fabulous, it is close to shopping, transport etc, and the view of Darling Harbour is superb if you have a room facing it! August 24, 2014
Rated 5 out of 5 by awesome stay Staff upon arrival and during my stay the Room, breakfast and also the location was amazing. I will be back for sure August 24, 2014
Rated 5 out of 5 by Modern facilities in the rooms The rooms are very neat, with quality fittings and workmanship, and very clean. A pleasure to see and enjoy. Also the views are spectacular August 24, 2014
Rated 4 out of 5 by Comfort The ease of check in, friendly efficient staff, and most important, very comfortable bed and PILLOWS. We arrived from airport after overnight night flight, very tired, quickly to rooms and able sleep for a number of hours, Great location. We will book in future when coming to Sydney or other travel August 24, 2014
Rated 1 out of 5 by the sheraton corporation would be embarassed the individual staff were very professional. the room air con was stuck on 19 and wouldnt increase. i was cold from the moment i entered. it was a cold and wet raining day so i was looking forward to heating up - i never did. i asked for a A/C tech - he arrived fiddled and blamed me for having the fan speed set on high - i hadnt touched it. i waitied longer hours and still the temp was on 19. i called again and was offered a mobile heater and blanket. i accepted the blanket. getting into bed - my sheets were cold to the touch - i called downstairs again at 9pmand complained - offered to change me too late - i was tired from travelling and was ready for bed. just a terrible cold night sleep - tossing all night. why was room a/c on 19 degrees? was it broken then sheraton stuck me in a room with a broken Air Con - or was it stuck on 19 deliberately for cost savings maybe? then started the next day of travelling more just tired, and cold - just a horrible way to start any day - let alone form a sheraton - no way- im not recommending - in fact im telling everyone exactly the facts. you will have all these details logged into your computer system, - check it out and confirm everything - i challenge you! August 21, 2014
Rated 3 out of 5 by Rubina Tariq The hotel got a great location - no doubts. However, it is not the bricks and sand which makes this hotel a comfortable place bu the human resource and their sensitivity about the fact that they deal with tourists from all over the world. Therefore the team or the hotel has to be extremely professional in its approach in taking the responsibility of their actions no matter how right or wrong. August 21, 2014
Rated 3 out of 5 by Noisy, breakfast service okay Often stay at Four Points Sydney but have to say, that the last two occasions have not been the best. Appreciate that there is nothing that can be done about the road works but we found that the service at breakfast was average, had to beg to get a coffee for our table August 20, 2014
Rated 3 out of 5 by Needs improvement on some simple things Lighting and bed in room is not good. However location to darling harbour is great. August 19, 2014
Rated 5 out of 5 by Great Hotel Excellent Hotel close to everything. Staff great and rooms very nice August 18, 2014
Rated 4 out of 5 by Central location Quality accomodation centrally located. August 18, 2014
Rated 5 out of 5 by Great Stay I cam along with the Mitre 10 Trade group for the Bledisloe Cup and yet again had a fantastic stay ! August 18, 2014
Rated 3 out of 5 by Needs improvements Unfortunately the room did not have proper running water in the bathroom sink. Only a mild mist came out and I don't know why I bothered to persevere with it for a whole week. This is a simple necessity for any room of any star level. You'd think the last time it was cleaned someone would notice. Which can only mean that it was known about, but would rather rent the room out for a buck than have it empty being fixed during a peak period. In addition the room was rather cold during the night (even with the aircon maxed out). I decided to grab an extra blanket from the wardrobe cupboard, but there was none. Luckily I had 2 single beds and grabbed the cover from the spare bed. The room was ultimately lacking in the simple expectation of proper running water and adequate warmth during winter. I regularly travel to Sydney and have stayed at this hotel previously and it has been adequate. However after my experience during the last stay, I won't be returning. August 17, 2014
Rated 5 out of 5 by Expectations truly exceeded With a full suite of services at my disposal i truly wanted for nothing else. It was a magnificent and comfortable stay August 17, 2014
Rated 3 out of 5 by Noisy Had to move rooms 3 times, Noisy & busy. August 17, 2014
Rated 5 out of 5 by clean friendly quiet excellent stay great location August 17, 2014
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