Rated 5 out of 5 by candb Central to several Sydney hotspots
Using this hotel as a base one can easily get to Darling Harbour, The Rocks, Circular Quay, CBD, and more. These are all within walking distance for those reasonably fit and with time, but if not are readily accessible via public transport. Convenient parking and access / departure routes are further benefits - together of course with the excellent facilities and service.
January 8, 2014
Rated 5 out of 5 by Happychicken26 Great stay great staff
From the time I arrived every one was very nice.
There was a young South African guy that served us and he was 10/10 I wish I remember his name, He was so helpful and even got us a better floor.
Hotel was great and breakfast was nice.
Best thing for me on this stay was location we were going to Bon Jovi and we were very close to Entertainment Center.
Also staff were great
10/10 stay thank you :)
January 6, 2014
Rated 5 out of 5 by JimE Blew me away..
Your hotel is possibly one of the best hotel's i've ever stayed in and that is because when you combine certain elements, nothing bets it. Firstly, the location - perfect. Great views, close to darling harbour, close to downtown Sydney, close to transport, perfect. The staff (especially concierges) were SO incredibly helpful, offering us great 'local' tips. The interior modern, up-to-date, fantastic. Nothing disappointed. Thank you!!
April 23, 2013
Rated 5 out of 5 by Cookie76 Fantastic Highly recomend
having never been to Sydney before I had no idea where to stay what area's etc, well I must say I nailed it, could not have asked for a better place to stay. clean modern and very comfortable, even the beds and pillows.
The concierge TONY outside the front entrance is worth way more money so helpful and friendly
September 26, 2013
Rated 3 out of 5 by BraveHeart007 Waiting time to be served
I waited 10-15 mins before the reception staff finally served me. I cannot blame her as she is alone serving others before me (they were seeking access to free wifi etc) but this hotel should have more than one staff to man the lobby or at least the single staff can ask for some back-up. Further, there is no priority for Gold Starwood members i.e. the reception will attend to everyone on a first come first serve basis
April 26, 2013
Rated 5 out of 5 by jans14 All good except booking online & cleanliness
I had difficulty making my booking online and clarifying inclusions - but my needs were sufficiently addressed which I appreciated. The bathroom door on the inside was dirty near the handle and the TV had a stain on it, but otherwise the room was very clean.
January 8, 2014
Rated 5 out of 5 by Happy21 This hotel is amazing
I stayed for 2 nights and found the hotel to be extremely comfortable and clean. The staff were all extremely friendly and ensured that they gave me extremely good service. Restaurants were very nice with a very nice Menu. While I was staying there I also attended a conference and the facilities were very good. Location on Darling Harbour is within walking distance to CBD and to Darling Harbour.
April 20, 2013
Rated 5 out of 5 by Nonnie This hotel was Inviting
First of all I phoned a day early and the reception was very professional and very helpful. I was very tired on the day of arrival and the service/assistance was very professional and prompt. Before I knew it I was in my room and ready to relax and take in the beautiful view of Darling Harbour from my room.. It's a lovely hotel and recommend anyone to go and stay there... Many thanks...
May 21, 2013
Rated 5 out of 5 Check in to check out, 5 star
Having had abad experience the night before, it saved our trip. Tony the doorman was helpful warm and welcoming, which carried right through the hotel. Right to the end of our stay where Tony was there to see us off. Thanks Four Points. I will most definitely be returning to Four points Darling harbour. One of the higher priced hotels but you pay for what you get. Worth every cent!!!
November 19, 2012
Rated 5 out of 5 by Mpilot Excellent affordable luxury in cental Sydney
We were lucky to be in a newly refurbished Darling Harbour view room on the 8th floor. Our 2 night stay was the culmination of a 6 week holiday in Australia, and this hotel was the icing on the cake. Whilst not cheap, I would consider it excellent value for money. The whole experience was excellent from the Concierge, through Reception to Housekeeping, all aspects were exceptional.
November 15, 2012
Rated 4 out of 5 by AxAn Perfect X-mas Christmas @ DarlingHarbour!
Great room -
great roof top bar-
splendid x-mas dinner w/family & champagne -
and fireworks to watch from our private balcony...
January 8, 2014
Rated 5 out of 5 by Simmo Very good balanced hotel.
I have stayed numerous times,in suites,studios, & deluxe rooms.in this hotel at different times.Have found this hotel everything a tourist requires.The rooms are large with a beautiful view over Darling Harbour.My wife and me are very happy with all the Sheraton group,and find the 'Four Points' very good value for money.Dining is A1,service tops.
January 5, 2012
Rated 5 out of 5 by Kate7007 Fantastic Hotel and Location
This was the best weekend my family and I have experienced in many years. The staff were fantastic, the harbour rooms were exceptional with a stunning view, the breakfast was to die for and location, location, location! With Darling Harbour on your doorstep it doesn't get any better than that!
Thank you Sheraton for a truly wonderful experience.
May 1, 2013
Rated 5 out of 5 by Floss54 Great location, excellent staff and service
We have just had our first stay at the Sheraton Four Points Darling Harbour. Over all we found the Hotel excellent. The room was a good size, the bed very comfortable, and the breakfast buffet was very good. The staff were extremely efficient, friendly and did everything to make our stay comfortable and relaxing. Would definitely stay here again.
December 22, 2012
Rated 5 out of 5 by Anthony747 Excellent Excellent Excellent
From first walking into the Four Points to walking out with my bags my experience was excellent. I have stayed at many different hotels in Sydney's CBD but Four Points trumps all. The front office staff are polite and easy to approach and catered to my needs.
Would strongly recommend this hotel to friends and family which I already have
May 27, 2013
Rated 5 out of 5 by Mugsey84 Great experience in Sydney
the staff was extremely helpful, letting us check into our rooms really early in the morning having just landed from a redeye from the states. hotel far exceeded expectations. perfect location in the city. very helpful recommendations. would definitely recommend to anyone staying in Sydney. Definitely confirmed that I will be SPG for life.
May 9, 2012
Rated 5 out of 5 by Mick Great Hotel
Loved our weekend in Sydney.
Hotel was great very friendly staff who were alway happy to help.
We had dinner and breakfast in the main Restaurant both were really great value.
Breakfast buffet had every item you could think of or would want for breakfast.
Hotel was within walk distance to every were.
Will be back .
May 7, 2013
Rated 5 out of 5 by Stearnsbd Sydney - Best Location
The Four Points is the best location in Sydney, AUS for all things. You can easily walk to any destination or tourist sit.
The hotel is very well run and one of the cleanest I have stayed in... World wide.
The staff is top notch and well trained, very helpful & friendly.
I don't normally do reviews but I had to share this on!!!
April 22, 2013
Rated 5 out of 5 by Corbs Fabulous View and All-Round Experience.
Stayed over the weekend with a great view of Darling Harbour there to greet us as we entered the room. The staff were professional, helpful and very well-versed in the local area. My partner and I were very impressed with all aspects of our stay and will be looking to book another weekend stay in the not-to-distant future.
December 25, 2012
Rated 4 out of 5 by Dilshan Fabulous Staff Fabulous Location!
I've stayed at the Four Points over the last 10 years for work. The staff are brilliant and greet me with a smile and some are on first name basis with me, it's a great feeling being welcomed as a valued customer.
The location of the hotel is great for both business and leisure, and I would highly recommend this hotel
February 14, 2012
Rated 5 out of 5 by Bruce38 B & J
This hotel was excellent from Joe greeting us at the curb to Consierge Gary helping us to get to various sites from museums to shopping to just getting around. Our room was very clean and overlooked Darling Harbour. We had great breakfasts and easy check in and check out. Staff was great.
March 31, 2013
Rated 4 out of 5 by NaomiMcC Staff on arrival not welcoming
The receptionist to book us in was curt. We asked for our points for that stay to be added to our account but she said that they wouldn't be then proceeded to lecture us on "best price guarantee". I found her unpleasant and arrogant. She didn't even offer us our newspaper.
I would be thinking twice before employing such a person in a public reception position.
January 1, 2014
Rated 5 out of 5 by Sarah356 Brillant location
I will definitely recommend this hotel to family and friends. The location is excellent and well within easy walking distance to many points of interest.The staff were very efficient, friendly and very helpful. Thank you for helping to make our holiday a memorable one.
May 1, 2013
Rated 5 out of 5 by Kate Great for the interstate worker
I stayed here for 2 weeks and found the hotel met all my needs.
The only thing is that it there were no slippers or dressing gowns provided, well not on the 7th floor that I was on.
It's in a great location and was a 5 minute walk from the office I was working at
May 26, 2013
Rated 5 out of 5 by LHDJW The staff in this hotel are very helpful.
The only problem was we could not get the aircon to rise in temp. It was set at 17 deg. Although we had some one come into the room to look at it whilst we were gone, we came back to the same problem. So we had to turn the aircon off, then it was uncomfortable to sleep!
December 26, 2012
Rated 3 out of 5 by jll888 Nice Harbour View Room
We were getting a standard city view room but the hotel was kind enough to offer us a harbour view room as a recognition of SPG Elite Member.
The room has a very nice view of Darling Harbour and Cockle Bay especially during night time when all the lights come up.
September 18, 2012
Rated 3 out of 5 by lingz its an OK hotel
Hotel room was small but facility was comfortable size for business travelers. Upon checking in, i requested for a room nearer to the lift but strangely the reception lady told me they were fully booked and didn't have a room for me to change. I am checking in for 7 nights and there were no alternative rooms at all? i find that quite unacceptable.
on the second day, we had to leave at 6.20 for a tour so we checked with the manager Christine if she could just let us have breakfast at 6.10. She told us that breakfast only starts at 6.30. so we requested to at least have some coffee and perhaps bread or croissant. we almost had to beg before she was willing to serve us the brewed coffee. she won't allow us to grab any food and at 6.25 as we were about to leave, she came with some muffins. It was a bit too late. In this area, we found her not accommodating at all. I've stayed in hotel that even opened the buffet slightly earlier so that their guest could have something to eat before they leave for the tour. Some even packed us some food but a 4 to 5 star hotel in sydney refused us anything. Interesting.
Housekeeping service was also interesting. There were days that our rooms were not clean but i must say that when they clean it, it was alright. so it is based on luck that the rooms get cleaned properly. there were days with no towel replacement and a cup with green tea sachet was left there for 2 days. And this morning, this lady just knocked twice, and walked straight into the room before we could respond. we felt very insecure being in the room in the morning because house keeping could just come in anytime without us knowing it. we had 2 empty wine bottles that we wanted to keep but housekeeping threw that away for us. We spoke to the manager, and fortunately, they went to buy the exact 2 bottles to replace it because they were not supposed to trash things that are not in the bin! housekeeping services definitely did not provide us with a pleasant experience.
Wifi and breakfast was included in our rate so that was good. breakfast for exactly the same for 6 consecutive days though. No change at all.
Location was good as we could easily walk to Darling Harbour for meals. Room Service has additional AUD7 for delivery charges. That is quite expensive. A hot chocolate costed me AUD12 and it tasted like tap water. Very disappointing cup of Hot Chocolate.
In general, Staff around the hotel were polite and helpful. It's an OK hotel for business travelers to sleep at night. Thankful for the gym that is 24 hours. Just very interesting experience we had.
October 24, 2013
Rated 5 out of 5 by Laoiseach Darling Harbour
We stayed at Four Points Darling Harbour
at Christmastime.Excellent Location to everywhere.Rooms quite good and clean.
Most staff very welcoming and helpful.
I would definately recommend this hotel.
We will definately stay there again next time in Sydney
December 29, 2012
Rated 5 out of 5 by maz2012 friendly staff
The hotel is in a great location and it was nice that you could walk to a lot of the attractions or reach them from a nearby ferry .Was impressed with the friendliness of the staff and found everyone to be very helpful. I look forward to staying again!
December 30, 2012
Rated 5 out of 5 by Mari Great customer satisfaction
A hotel that always strives to meet guest expectations and its amazing to me that this skill is never lost in the largest hotel in Sydney. Four Points gets my vote as the best and friendliness hotel in Australia and each staff member should be proud.
March 14, 2013