Rated 4 out of 5 by SYONG Overall experience is good!
Strategic location to access to the Darling Harbour and city area.
The room is spacious and basically all the daily amenities can be get in the room.
May 1, 2015
Rated 5 out of 5 by Angeku Great help from Engineering team
I had a luggage challenge (lock jam-up). After calling 'solution' button, in less than 10mins, an engineering team (Jefrey - hope to get his name correctly), he saved me!
Meantime, please check the IRD - pizza (anchovies), rather salty... but service was great!
April 27, 2015
Rated 4 out of 5 by Norman37 Great staff & locale
Attentive & professional staff;
Nice dark quiet room;
The hotel is currently undergoing extension. This appears well managed and does not have a large effect of guests. Once this is completed this will be a landmark property.
April 21, 2015
Rated 4 out of 5 by Elliott628 Renovations
although the long term benefit may be realise, it is disruptive for hotel guests
April 20, 2015
Rated 1 out of 5 by jess2015 horrible experience
Stayed at 4 points on the weekend and the room was not clean. Hair still on shower floor, splatter marks on the fridge, donner had stains and make up on it.
heater did not work and was not fixed for 1 hour after complaining which is not expectable with a new born baby in a freezing room! Room stunk of damp wet smell. Had breakfast the next day which was discusting and over priced. Eggs were like slop bacon was just all fat and the toaster for the toast didnt even toast the bread !. Complained to reception and got moved to floor 11 which was better as they sprayed air freashner in the room. But being put right next door to the bar really did not help.. the hole evening my baby was woken to screaming drunks running up and down the hall way. On check out I asked the staff member to please refund the sunday breakfast that we already pre paid for to make up for the bad experience and because we didnt want to eat the food again and he said that is fine and he will call me that day once he orgainsed the refund. Still waiting for phone call and refund.
April 20, 2015
Rated 4 out of 5 by GShosh just what you need in the heart of Sydney
We landed in Sydney at 6 am. we arrived at the hotel door at 7:30 am. the room was waiting for us, upgraded, and the staff were out of their way to help us.
the hotel is ongoing renovation process. Nevertheless we heard nor felt a think. Rooms are already renovated,
bfast offer is nice, fresh. the place is a bit staffed.
but location bits it all. walking distance from all major attraction.
April 18, 2015
Rated 1 out of 5 by Relay Avoid avoid avoid
The hotel is undergoing major construction works until mid 2016. We checked in to our "deluxe harbour view" room only to find an army of construction workers drilling, jack hammering and grinding immediately below our balcony. If that wasn't bad enough as we stood there a large section of concrete shuttering sailed past our balcony doors. When we complained the management response was less than impressive. They seem to rely on a one line notification at the bottom of their website to avoid offering proper compensation to guests who have unknowingly paid to stay on a building site. We couldn't wait to check out.
April 10, 2015
Rated 5 out of 5 by rose68 Great Hotel
Loved my stay at Sheraton four points. The bed was very comfortable and all the staff were very friendly and courteous.
March 30, 2015