Rated 3 out of 5 by ottawastayer Bad Luck...
The hotel was clean and nice, however my stay was one of my worst within SPG, but it was not due to the hotel itself, but the other guests who kept us up all night (even after contacting the front desk about the major noise that was happening for over 2+ hours between the times of midnight and 3am). Then in the morning, similarly we were woken up with kids left to "play" in the hallway. Our room was at the end of the hallway and around the corner yet we still were woken up due the "thin walls". Overall the hotel was nice and clean, but the walls were too think (not an issue in any other SPG property I've stayed at) and the handling of the noise from midnight to 3am was not satisfactory.
March 31, 2014
Rated 5 out of 5 by jamesandsusanne Super staff, great location
This is one of the hotels I stay at often, and for good reason. It is conveniently located to a number of government offices and business, and it is also very close to a number of excellent museums and art galleries. The staff are always friendly and the room are clean and comfortable. A special recognition for front desk staff member Stephanie, who has always demonstrated exceptional client service! And, for those debating about staying on either the Ottawa or Gatineau side of the river, the Four Points in Gatineau is a superb choice, being considerably less expensive than similar hotels on the Ottawa side.
November 27, 2011
Rated 5 out of 5 by pollc Great staff
very friendly staff - willing to assist in any way required
April 7, 2014
Rated 3 out of 5 by ejaz12 Not Exceptional
It is an average hotel with standard service.
April 6, 2014
Rated 5 out of 5 by jamesandsusanne A superior hotel in every respect
I often have to travel to work; I don't like it but it is a necessity. The traveling is made a lot easier, however, when I stat at the Four Points by Sheraton in Gatineau. This is a top-class hotel. The staff are the absolute best - professional, friendly, helpful. They go out of their way to serve you and to make sure your stay there is perfect. The rooms are nicely updated, the hotel is very clean, and the location is convenient. It is right across the road form the museum of civilization, an easy walk to the market area in Ottawa, and close to a number of Canadian government office buildings. And, if this all wasn't enough, the price of rooms at this hotel are significantly lower than similar rooms on the Ottawa side of the river. What else could anyone ask for. Nothing, in my opinion. Sheraton - you've got it absolutely right at this hotel. Well done!!
November 11, 2011
Rated 5 out of 5 by hzhou63 Best location
We (parents and two teenagers) stayed in this hotel last week. It is such a good experience. we walked from hotel to downtown (15mins) and back , and had a lot of fun walking there. Hotel has good staffs, and responded our request quickly. Beds were very confortable, room was very clean.
July 11, 2012
Rated 3 out of 5 by cck23 Friendly Front Desk Staff
The hotel was extremely noisy with young hockey players running up and down the halls. Front desk could not handle them. It reminded me of being at a cheap super 8. Hotel food is overpriced for the quality. Front desk staff was extremely friendly.
March 25, 2014
Rated 5 out of 5 by SPGtraveller excellent place to stay
This is not the first time I have stayed here. I used SPG points on Christmas Eve and as always was more than satisfied with the room and hotel. The staff were helpful and courteous and we headed home on Christmas Day
December 29, 2011