Rated 5 out of 5 by namwen Unbelievable Customer Service
I travel professionally so I stay at a large number of properties and usually at SPG properties, with that in mind, i am very used to the recognition and service that is regularly delivered by SPG property employees. My stay, however, must be categorized as the BEST experience i have ever had. We were greeted by an incredible character of a man named Marco, he not only welcomed us to his hotel as if it were his home, he setup a deliciously Milano dinner for us and called ahead to ensure we had an incredible experience. Then, knowing we had an early flight, arranged to have our breakfast boxed up and waiting for us in the car we arranged. Hands down the best customer service i have ever received, all the while with a vibrant smile on his face and always a joke in his voice.
Bravo Marco, bravo!
June 30, 2014
Rated 5 out of 5 by godard always the best
this is my third stay at the four points by sheraton in 12 months and every time it gets better. the warmth with which i am welcome is truly sublime, and this is not a hyperbole. the staff consistently goes above and beyond the call of duty to make me feel at home. i want to recognize them by name: marco, sandy, antonella, michelle, roland, marika (front desk), josé, antonella (bar), maria, patrizio, verity, leo, ajija (sp?), walter (restaurant), said, stephen, luis (bell captain). i left last night, after a 13-night stay, and i miss them all already. let me say it again: grazie, per tutto, sempre (thank you for everything, always).
July 1, 2014
Rated 4 out of 5 by lon1955 Nice Hotel
We stayed at this hotel twice during the past two weeks on our way in and out of Milan. The hotel was very nice. The staff was very helpful. The hotel is convienient to the Centrale train station but not too close. Which is good! It's about a 7 to 10 minute walk. there are also several very good restuarants nearby.
July 8, 2014
Rated 2 out of 5 by Stephy Room facilities need update
Curtains cannot cover all window area. Hair dryer has a smell of mold. Very compact shower area - I'm 5'1", 85 lbs, and I found it's very hard to turn around. Terrible hotel food. No one at room service ever picked up the phone.
July 7, 2014
Rated 4 out of 5 by PasiP Good 4 start hotel
I stayed in modern room, which was cool with balcony. 11th floor had quite ok view too.
Hotel was situated nicely, not far from metro stations.
July 7, 2014
Rated 5 out of 5 by Papaoma Perfect for Milan
Perfectly located to visit Milan. 5 minutes to underground, another 5 minutes to the "Duomo". Check in staff excellent.
June 23, 2014
Rated 5 out of 5 by iklei A good hotel to try again
I stayed in FP by Sheraton in June 2014 for a conference in Congress Centre. Although the hotel is far away from the Congress Centre, its location is good as it is near the Metro and Central Train Station. The staff at the front desk, restaurant, and my floor were very nice and helpful. The room has good space and all essential items I needed for a business trip. Most importantly, it is clean, quiet and has comfortable bed for sleep. The complementary free Wifi was a bonus! I had a pleasant stay in this hotel and would definitely come again.
June 17, 2014
Rated 4 out of 5 by Paul529 Ideal Business Stay
Great facilities, smart room ideal for additional work space, very impressed with first visit.
June 30, 2014