Rated 1 out of 5 by TCLA Hotel Customer Service
The Customer Service and check-in process is completely unacceptable. There was no concern for being a Starwood member at all.
December 7, 2015
Rated 2 out of 5 by KGPMA Unpleasant Manager
Had my worst experience ever at a Starwood property thanks to the totally unpleasant manager on site.
Will never stay here again. Contacted Starwood during the check in process and even they called to on my behalf (which i appreciated) to deal with this tool, but even they were unable to make this person behave with courtesy and professionalism.
Extremely bummed that such unhappy people are a part of the Starwood organization.
October 19, 2015
Rated 1 out of 5 by Debs5 Needs much improvement
Not enough towels in room for 2 people. Televisions don't work. We had three parties of people at the hotel. They called downstairs about the tv. My husband fixed ours. What's going on ??? Very unsatisfied. Next time we are in the area we definitely not stay at your resort we should have stayed elsewhere. Too expensive for what it was
October 4, 2015
Rated 4 out of 5 by Pdalana Still overcharged by 247.00 by hotel
Overcharged and staff can't determine how to correct
Called twice and still waiting
August 18, 2015
Rated 5 out of 5 by RozzieP Staff
I want to mention the 3 people who really were so nice and accommodating with my reservation. They are Eric, Sean and Michael. Thank You for you attention to my reservation.
June 5, 2015
Rated 3 out of 5 by Bill215 Long Island
As a Platinum member no breakfast was offered I was told there is restaurant that you can purchase it at.
May 27, 2015
Rated 2 out of 5 by Marisa12399 Fitness centers- make or break
As someone who travels a lot for work, the amenities have a large part in my decisions on where to stay. The last two times I have stayed at this location the TVs haven't been working in the workout facility. I asked about them on my second stay and the front desk agent essentially brushed me off and ignored my concern.
May 12, 2015
Rated 2 out of 5 by AlicesDad An Overall Underwhelming Experience
My wife and I recently stayed at this property after a Saturday event, with the simple hope of getting a good night's sleep before returning home on Sunday. That didn't happen. When I checked in, we were informed there was a wedding party staying there - red flag - but there wasn't much I could do to change things at midnight. Anyway, upon check in, I was asked by the clerk if I was okay with my two double bed room. I replied I would prefer a king or an upgraded room (I had attempted to use an upgrade certificate in advance, but none was available), and he told me he had nothing else available. Why offer to assist when you have no intention of doing anything, no matter what my response? Also, I was forced to sign some document swearing that I would not smoke in the room. This was odd given 1) I don't smoke and never have and 2) the rooms have posted everywhere "no smoking signs" (seriously, they seem to be on every flat surface). I am a Platinum SPG member - I think I can follow rules. I was treated like some kid who was traveling on spring break, not a Platinum SPG member that has stayed in Starwood properties around the world! The price charged for the room was significantly higher than what I would have spent at a luxury property from another chain nearby, but I gladly paid it as I am a loyal SPG member. The room clearly was not worth the price charged. Lastly, the aforementioned wedding party was loud and obnoxious, and I heard them at 2am and 3am, including in the parking lot (which was odd because it was snowing out). I have no idea whether management did anything to attempt to keep them quiet - I called down once, and no one even answered the phone at the desk. I will stay far away from this property in the future!
April 3, 2015