Rated 2 out of 5 by AlicesDad An Overall Underwhelming Experience
My wife and I recently stayed at this property after a Saturday event, with the simple hope of getting a good night's sleep before returning home on Sunday. That didn't happen. When I checked in, we were informed there was a wedding party staying there - red flag - but there wasn't much I could do to change things at midnight. Anyway, upon check in, I was asked by the clerk if I was okay with my two double bed room. I replied I would prefer a king or an upgraded room (I had attempted to use an upgrade certificate in advance, but none was available), and he told me he had nothing else available. Why offer to assist when you have no intention of doing anything, no matter what my response? Also, I was forced to sign some document swearing that I would not smoke in the room. This was odd given 1) I don't smoke and never have and 2) the rooms have posted everywhere "no smoking signs" (seriously, they seem to be on every flat surface). I am a Platinum SPG member - I think I can follow rules. I was treated like some kid who was traveling on spring break, not a Platinum SPG member that has stayed in Starwood properties around the world! The price charged for the room was significantly higher than what I would have spent at a luxury property from another chain nearby, but I gladly paid it as I am a loyal SPG member. The room clearly was not worth the price charged. Lastly, the aforementioned wedding party was loud and obnoxious, and I heard them at 2am and 3am, including in the parking lot (which was odd because it was snowing out). I have no idea whether management did anything to attempt to keep them quiet - I called down once, and no one even answered the phone at the desk. I will stay far away from this property in the future!
April 3, 2015
Rated 4 out of 5 by Roy7 Not what it was
It has changed and going in the wrong direction
December 11, 2014
Rated 3 out of 5 by vbuk business travel
for the business traveler this is a great hotel.
December 10, 2014
Rated 3 out of 5 by DOLLS1 TRAVELING TO FAR
WAS VERY DISAPPOINTED IN THE CAFE FOR BREAKFAST. THE WAITNESS HAD TO MNY GUESTS TO HANDLE BY HERSELF. THE FOOD(EGGS ESPECIALLY WERE COLD) WAS NOT HOT AT ALL. I TIRED TO GET ANOTHER CUP OF COFFER BUT THE WDDING GUESTS KEEP COMING IN.
I PERSONALLLY THINK YOU SHOULD HAVE A SPECIAL ROOM JUST FOR THE
WEDDING GUESTS. THE HOTEL GUESTS WERE NOT PROVIDED THIERE
TIME IN THE CAE.
OTHER WISE EVERY THING WAS OK.
November 10, 2014
Rated 3 out of 5 by WeddingGuests2014 Stayed to attend a wedding
You could tell the hotel was under repairs and renovations, but I would think the repairs could have been done in a way that it didn't look so rundown. Transportation to wedding reception went great. The bar/restaurant experience was excellent.
October 16, 2014
Rated 2 out of 5 by CherylJ This hotel did not meet my expectations
The hotel was under renovation which we weren't told when booking. We requested to be put all together (about 20 rooms). When booking many months ago. Had we all been put together on the first floor my parents would not have been stuck on the second floor when the hotel lost power. The power outage and cold showers may have been due to a car accident but my guests who were traveling and left before it went back on left without showering. And no one was compensated for it. Also my bed had hair in it. When I turned down my bed it was there. Not thrilled over that.
October 5, 2014
Rated 5 out of 5 by FourFifths This hotel has great people
From the front desk to the food service and bar, the people are friendly and tend to all your needs.
September 19, 2014
Rated 5 out of 5 by gracie123 very comfortable
our second time at this hotel and we find it very comfortable and convenient.
September 2, 2014