Rated 5 out of 5 by Osamah nothing goes wrong here!!
I've stayed in this hotel almost a dozen of times and in each time appreciate it even more. from the moment I am greeted by the bell boy upon arrival till the minute my luggage is in the taxi to leave. hotel staff are well trained and do whats needed with full knowledge and a smile. Location is so well in reach in spite of city traffic, rooms are spacious and well furnished (though a bit old, but linen and towels are new and clean), breakfast atmosphere and food variety is a wonderful experience. house keeping is prompt and complete, and room service is fast and accurate. sure it is one of my favorite starwood properties in the area.
June 8, 2014
Rated 2 out of 5 by Roxymen Service is not up to Sheraton standards
The hotel itself is quite nice but the service is the worst I have ever encountered for a hotel of that status. I had the employee family rate and when I showed my letter to reception she gave me a bit of attitude. This was the first time I've ever received such treatment for having the employee rate. I've stayed at many Starwood Hotels worldwide. The staff barely greeted anyone in my party when they arrived later, they gave us the wrong rooms (we reserved single beds), we changed rooms approx. 3 times, the bathtub plug in one room was broken and it was chaotic to get it fixed. The waiter didn't know about the special they had advertised in the elevator. There was a taxi on the premises and one of the doormen from the hotel said it was complimentary because we were not going far and then we were charged a ridiculous amount. I was charged for mini bar when we didn't use it, upon trying to correct this no one has contacted me back.
It's not that the staff are unfriendly, they're just completely inefficient. They do not meet the standards of Sheraton and they do not meet the status of a four star or even three star hotel.
February 22, 2012
Rated 5 out of 5 by MAC2011 Great location, service, and pure comfort
I have to say that I did not feel like I was in Lebanon (People are usually rude in Lebanon) when I stayed here in June 2013. The staff was very friendly and helpful, and reminded me of other Starwood locations in the U.S. Starwood is doing a good job with this property. Hussein, the supervisor, on the rooftop, pool, made our stay just above and beyond much better. His friendliness and advice about the city made our stay a lot better. Much respect to him.
The rooms are well sized, very clean, and very comfortable. I also enjoyed the snacks they provided me for being a Gold member.
They were just all around exceptional. I will definitely return to this property in the future.
Go for the hookah on the rooftop pool, and the cocktails!
July 29, 2013
Rated 5 out of 5 by TommySa7tayn Five Star Class
The hotel in my opinion is a cut above the rest. Their desire to make you feel like your not just a guest but one of the family is far surpassed, by the need to be the best. Everyone form the maintenance team, house keeping, the staff at the Bistro along with the awesome team at the front desk are all a class act. Everyday during my year long stay there I was always greeted with a warm smile and genuine questions on what can we do to make your stay with us even more pleasant. The GM of this hotel can take great pride with the effort put out by his staff along with the constant level of consistency to be the best in Beirut. I can honestly say that I have found my second home the next time I travel to the middle east. Chokran!
January 14, 2015
Rated 4 out of 5 by Waleed80 good
Needs improvement in the health center.
Pool has to be warm during winter and cold during summer. I wanted to swim during my stay but the pool was in outdoor area and worse the water was cold.
There is no Sauna, Steam or Jacuzzi and neither a Message.
Suite mats are not very clean and needs deep cleansing.
Hotel doesn't have airport pick up or drop off and instead this service is being outsourced to a taxi company.
I remember when i stayed in Sheraton Addis, a special Limousin free of charge picked me up and dropped me as well at airport.
Staff are extremely friendly and this is natural in Lebanese people.
November 28, 2014
Rated 5 out of 5 by Mye006 Short stay but excellent nonetheless.
I was at the hotel for less than 12 hours, but I felt welcomed and slept great. The hotel set up a ride for me to/from the Airport and that was very helpful. Overall, it was a great stay and I will stay there again.
July 16, 2014
Rated 5 out of 5 by Vincos All Exectations Met
The property is relatively new and very chic with beautiful modern decor and lovely colors. In Beirut, location is everything and depending on your criteria, if you need to be in Verdun, the Four Points is perfectly placed just a few metres from the main drag, shopping centres, cinema, Unesco and even the neighborhood Starbucks.
SPG Recognition was excellent. I stayed on two separate occasions and was upgraded once to an Executive Suite and once to a Junior Suite. Both were excellent. I would rate the rooms at 5-star par. Both had sea views. A small criticism - it would be nice if the windows were cleaned more regularly..they were so dirty it was impossible to enjoy an otherwise lovely view.
Both times I received a lovely fruit basket, snack and nut plate AND a cookie platter at bedtime as well and hand-written personal notes from the manager.
The Platinum breakfast featured an incredible array of both local specialties which I particularly appreciated and traditional international breakfast items.
The internet was very spotty and slow but I have a feeling this is a Beirut-issue and not a fault of the hotel.
I requested an airport pick-up and this was handled very efficiently.
March 14, 2012
Rated 5 out of 5 by Elie62 This hotel is excellent for all aspects
This hotel is excellent from the entrance til the roof top!!
June 25, 2014