Rated 3 out of 5 by Fat007 No one respect the queue in front of the front desk
The satff did not resepct the one who was lining up in the quene but just took care anyone who jumped in at the front office.
March 7, 2014
Rated 5 out of 5 by Nshanker Another Good Stay
Always a pleasure to stay here!!
March 5, 2014
Rated 1 out of 5 by Mike Four Points Shenzhen Air Conditioning
My stay was HORRIBLE. The room was too hot I continuously called to have the room temperature adjusted wo a tolerable temperature but the hotel was unable to remedy the situation. A service manager at the front desk said the air conditioning is shut off to save expenses during the winter. As such I could not sleep at night. It was an awful experience as my requests to improve the air conditioning went unfulfilled
March 2, 2014
Rated 5 out of 5 by KUMELL Everything you need is here…
The main reason I chose this hotel merely for the convenience, being located close the Futian Check Point to Hong Kong and the Shenzhen Metro. However, I found the hotel to be well maintained, friendly & efficient staff with clean and comfortable rooms, a clear indication of managed by an efficient team. I must mention my experience at their signature restaurant “The Grill & Bar”. The setting is very romantic with beautiful ambience and of course well looked after by Mario their Restaurant Manager and his team. The food was excellent. I couldn’t fault anything. I had an Australian tenderloin Wagyu steak medium rare and it was cooked to perfection. Check-in and Check-out in the hotel was handled in a friendly and efficient manner. Hotel also provides daily free regular shuttle service to Futian Check point. I would certainly come again and have no hesitation in recommending this hotel to anyone.
February 24, 2014
Rated 5 out of 5 by drizzt Perfect
will recommend for friends
February 24, 2014
Rated 3 out of 5 by lifeventure Outrageous Sales Staff
Given my past stay experience and its perfect location close to HK MTR at the Chinese Shenzhen boarder, I have been recommending this hotel to my business visitors, guests, friends and relatives to visit Shenzhen. Recently, again I booked 3 rooms for 3 business visitors for 4 nights at this hotel for their coming trip. While making reservation, I asked for set up a corporate account and was politely informed that a sales rep would call back within 24 hours. In a few hours, I got this call from Mr. Chen from sales office. He basically tried his ways to discourage me from setting up a corp account and quickly hang up.
As a SPG gold member, I was totally shocked that a sales rep could treat a royal customer like this. I cancelled my reservation as a result.
February 12, 2014
Rated 3 out of 5 by chauwai Service standard
1. Understood queuing is a teething problem in China. This is not the first time I stood in the first position on the queue but jump up by others and your staff did not stop that. So, why Four Point Shenzhen still put the barrier there with no control on that?
2. No in room internet and called house keeping. It seems your staff was overconfidence by asking me to check this and that before further action. Even I repeated that I have checked and quite sure no wifi on spot, it took some time for your staff to action.
February 4, 2014
Rated 5 out of 5 by Nshanker Good Stay as usual
I am regular at this hotel and I always enjoy staying here. This time my only issue is with the Taxi line as some people tend to jump the line and the staff does not enforce strict queuing policies. Other than this, I believe the hotel has excellent facilities and friendly staff.
January 31, 2014