Rated 4 out of 5 Take the good with the bad
The management and most of the staff at this hotel were very accomodating and kind however there were several bad apples within the front of house team that made my stay uncomfortable at times. One particular woman who assisted me with obtaining my luggage in storage after my stay was very rude and abrasive. Food service and quality was good but I had been warned to stay away from the seafood which made me choose another dinner option outside the hotel. The management team was very attentive and organized! Overall a positive experience with 'room' for growth in customer service on the front desk side of the business.
May 1, 2015
Rated 5 out of 5 by MrZero Great Front Desk Staff - Great service - Great Location...
Staff, Staff and Staff is where this hotel differentiates itself from the rest. Very pleasant stay which started the moment I approached the front desk. Kudos to Farrah. Very clean room and hotel.
I will keep returning to this hotel.
April 30, 2015
Rated 5 out of 5 by MHFA007 Staff were wonderful
Everyone, from the front desk staff, to the catering staff to housekeeping staff were just so sweet! A particular shout out to Betsy who was incredibly nice, sweet to us and took such great care of our group.
April 17, 2015
Rated 5 out of 5 by David1 Very pleasant stay
A very pleasant Four Points property close to YYZ airport and with good, frequent free shuttle link. We had a comfortable room and the staff we met were all very helpful and personable. On this occasion we had time to 'try' the breakfast offered and it was very good, well presented, good choice of items, in a comfortable restaurant. The only small 'criticism' might be that the pool was cold, but we understand this is being investigated.
April 11, 2015
Rated 5 out of 5 by shg1 Excellent service
The front desk staff was helpful and efficient in finding us a room away from the excitement of young hockey players enjoying their Easter Weekend in Toronto. Thanks for your help, and I hope the kids had a good time.
April 5, 2015
Rated 5 out of 5 by RAV78 Cost effective Location
This property is very convenient tot he airport, and has great cost effectiveness for those departing early AM.
March 31, 2015
Rated 5 out of 5 by ckerekes Four Points Toronto Airport is perfect
This is a straight-forward excellent hotel, clean, comfortable and well staffed. The best value in the Toronto airport area!
March 23, 2015
Rated 4 out of 5 by HCRK Decent Airport Hotel
Have stayed here on a number of occasions. Decent Hotel reasonably close to the main airport in Toronto. Reasonably friendly staff.
March 12, 2015