Four Points by Sheraton

Four Points by Sheraton Caguas Real Hotel & Casino

  • 500 Alhambra en Granada Boulevard
  • Caguas,
  • Puerto Rico
  • 00726
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 156 reviewers.
Rated 5 out of 5 by The hotel has great facilities that exceed my expectations. The facilities of the hotel are spacious. It is distinguished by its decor and cleanliness. October 26, 2015
Rated 5 out of 5 by Great Stay Very good stay. We ordered room service and it arrived very fast and food quality was great! Room was very clean. Strongly recommend this hotel. Casino was a big plus! September 3, 2015
Rated 5 out of 5 by Super nice, clean,peacefull place to enjoy alone or with family. May 28, 2015
Rated 5 out of 5 by SPG recognition Overall, I had a great experience considering it was first time in the country. The staffs were excellent and very responsive and helpful. My only concern was there's not much recognition for SPG members such as 50% on food which I usually get at other Four Points. May 26, 2015
Rated 5 out of 5 by Excellent staff I booked this hotel for my honeymoon. Everything was perfect. Clean rooms. Amazing staff. I want to come back as soon as possible :) November 19, 2014
Rated 2 out of 5 by Needs updating and maintenance We arrived in our sweltering room and could not use the wall unit to adjust the temperature. It turned out that the wall units were no longer functioning and had been replaced by window units. Our window unit had knob for the temperature control and the engineer who was sent to help us suggested we just use our car key to adjust it. The manager came and moved us down a stained carpet and filthy hallway to another room. Elevators were very slow. An inquiry to the front desk person about the location of our airport resulted in a shoulder shrug, after which she turned to a maintenance man changing a lightbulb to see if he knew.. He shrugged, too We did not eat there, but a colleague reported cold scrambled eggs on the breakfast buffet. November 15, 2014
Rated 2 out of 5 by Slightly below average at best Carpet in room and hall were dirty and the hall carpet you can see had been installed improperly which creates the potential for becoming a trip hazard. During my stay I never once saw the cleaning staff vacuum any of the carpeting. I repeatedly complained to the front desk that my room was not serviced (bed not made water and coffee replenished). The "full" breakfast offered consisted of cold eggs, hard overcooked sausage, stale pasties, and lukewarm coffee. At a substantial fee charged to my room The remote for the TV was never fixed after repeatedly asking them to do so. They do provided free internet but I had to ask the front desk for the passcode which they cheerfully provided. Additionally, I was charged a daily fee for parking my rental. And while I am willing to pay for services rendered, I'm not asking to drop everything and wait on me hand and foot, just meet the basics. These basics are providing a clean room, working appliances like a remote control and say maybe a card on the desk in the room giving you the internet access information. Also for the fees charge for the rooms you can at least provide a continental breakfast breakfast free of charge. Its those little things that really make a difference. Unfortunately I don't believe I will be returning to the 4 points for my next vacation because of the negative experiences which is sad because I do like the location. September 18, 2014
Rated 3 out of 5 by Infrequent Traverer Front Desk: Super! Jessica, Enrique and Maria Cruz were fantastic. Helpful, courteous, informative and friendly! Restaurant: Terrible, appetizers on menu stated 'buffalo wings with blue cheese". When asked about item was told there was NO blue cheese, that it was served with ranch dressing instead. Pan fried bass with mango sauce came with oven baked filets of fish with NO sauce! Service -slow!! Room: Nice room but air conditioned leaked onto carpet. After three days of making mention of problem, maintenance came to "fix" the A/C. Still leaked onto carpet after they left, but onto different place than original leak. Finally after complaining about possible mold from leak was moved to different room. Exterior: Nice with the exception of the American flag flying out front. It was ripped in half and tattered. After two days of asking to get a new flag, I came out to take pictures of damaged flag. Five minutes of my picture taking, the flag was replaced. August 31, 2014
  • 2015-11-25 T07:01:03.330-06:00
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