Rated 1 out of 5 by Bannanas The accounting department is unbending and inflexible.
I had a work meeting set for a single day, a few weeks before the meeting another day of meetings was added. After adding a day to my original reservation, central reservations provided 2 confirmation numbers. As I stayed in the hotel, I was charged a no-show fee for the additional day. After discussing the issue with Baijeet in accounting as well as Brenda in sales, I was told that the hotel was not going to issue a refund that central reservations would have to do this. How ridiculous since the hotel is contracted with central reservations and central reservations handles no payments. I am thoroughly disgusted with the treatment I received while trying to get the no show charge reversed. I have black listed the hotel and have informed the entity I work with throughout California to do the same.
September 29, 2016
Rated 5 out of 5 by Lisacblake EXCELLENT
This hotel was awesome from top to bottom. The place was super clean, the staff was very polite and accommodating. The amenities are great.We could not have picked a better place to end our trip to California than the Four Points Sacramento.
July 14, 2016
Rated 5 out of 5 by LuLu93 The Hospitality is great!
My stay at this hotel was great! The staff were really welcoming and helpful. I had forgotten my charger block at home and my USB outlet in my room was not working, they were able to provide me with one, such a life saver. Breakfast was great! Waffles are to die for. The Gym was very clean. The only thing i didn't check out was the pool.
April 27, 2016
Rated 4 out of 5 by MikeWasHere Exceeds Expectations
Stayed here briefly while working in Sacramento. The location is decent (approximately 15 minutes to downtown even with morning traffic) and worth using if hotels downtown are booked solid midweek. Room was very much on par with other Four Points properties but, not comparable to more luxurious SPG properties. Staff was friendly, efficient, and even bothered to properly recognize my SPG status. Room was clean. Did not eat or drink onsite, downtown Sacramento offers much more attractive options. I would stay again but only if better options aren't available.
April 20, 2016
Rated 3 out of 5 by michaelm91 Decent Hotel, Not Good, Not Horrible
Positives: Close hotel to the airport, comfortable bed and didn't notice any noise from other rooms, so got very good quality sleep.
Downsides: Some features of room showing deterioration such as cracking, peeling office chair, dirty bathtub. Continental breakfast buffet poor quality, I'd recommend going somewhere else for a $10 breakfast. Internet is confusing to log into.
April 18, 2016
Rated 1 out of 5 by Keith777 Don't stay here
My room and furnishing in the room were dirty. This hotel is run down and my room was dirty, Stains on chair and head board. The room smelled bad. The AC was so loud it sounded like it was about to fall off the wall. The room and stay was very uncomfortable because of the condition of the room and how stain up the furnishing were.
April 5, 2016
Rated 3 out of 5 by Haziedoodle Rather dated facilities
Hotel met my needs and I was very comfortable in the room, sleeping very well in the comfy bed. However it shows signs of age with little style or luxury. Staff were efficient on the few occasions I had to deal with them during my stay. After checking out, I did not receive my invoice by email as requested, so tried many times to call the hotel without anyone picking up. When somebody finally answered, they were quite abrupt and hung up while I was still speaking. Plus, I still haven't received the invoice!
March 21, 2016
Rated 4 out of 5 by lissysue Nice hotel but food leaves much to be desired
I had a pleasant time at this hotel. I was not pleased with my dinner. I ordered beef and barley soup and received beef vegetable soup. I couldn't get the attention of the staff so I just ate the soup. Breakfast was normal hotel fare other than the oatmeal nothing looked very appetizing.
Room was very comfortable with plenty of space for work in the evening.
March 1, 2016