Rated 3 out of 5 by Nikki21 This hotel is not that great
Rooms were small. I received the "view room" - the only view i had was that of a parking lot. Bathrooms were small. My room was right between the elevator and a stairwell that smelled like pot every time my son and i came back to the hotel each day. Since we came back late one day, we decided to eat at the restaurant downstairs. We were seated without any menus. After sitting there for 10-15 minutes, my son and I decided to leave and go eat somewhere else. The only good thing was the breakfast buffet and the attentive staff.
July 7, 2014
Rated 1 out of 5 by FrustratedOne General Manager will not return my calls
This was my second stay at this hotel and I expected the same experience as the first time I stayed there, unfortunately this was not the case. As a diabetic I am required to take insulin multiple times a day so I requested a fridge in my room so that I could refridgerate the extra vials of insulin I brought with me while on vacation. Upon returning in the evening on the 3rd day of our stay I discovered that the fridge provided by the hotel had froze all of my insulin. The hotel said they would cover the cost to replace my insulin. So I had to see a doctor to obtain a new presciption and they have the prescription filled, in total it cost me over $800. The hotel has not reimbursed me a penny and their insurance company is only willing to reimburse me $500. I have called the hotel GM and left 3 messages and he will not return my calls, apparently he only will respond to a negative review of his hotel, so here is it Joseph, will you please respond now?
June 19, 2014
Rated 5 out of 5 by Curbster Family of 4 in NYC
This hotel was perfect for a family vacation to NYC. The staff (in particular Kathia and any of the Bell Hops) were all excellent, very friendly and responsive to any request. Our teenagers loved the complimentary cupcakes and chiros, and us parents enjoyed a quiet drink in the lobby bar. This is a great location to walk to Times Square, Braodway Theatres, Central Park (about 20 minutes) and subway access. The people at the Sheraton Times Square made us feel at home during our 5 day stay. THANK YOU!
July 8, 2014
Rated 1 out of 5 by DKG1234 Filthy
Unfortunately the room was extremely filthy with piles of dust and dirt on the carpet and along the base. It was disgusting. Luckily the sheets seemed clean though and the bed was comfortable. The sink was clogged and maintenance did not have any luck fixing it so that was annoying as he was still trying to fix it at 2am. It is near the Port Authority, so very noisy and we heard people screaming all night long. We had it originally booked for 3 nights, but left after 1 night. It was just too unsanitary. However the staff was fabulous and very understanding and helped us find a replacement.
June 11, 2014
Rated 5 out of 5 by ShaeMarie1104 Great Hotel
My friends and I stayed here for our first trip to New York and the stay was great. The hotel is nice and clean and the staff was very professional. And the location of the hotel is great, close to Time Square, subway stations, restaurants. The regular rooms were a little small for more than two people, but that is minor since we hardly in the rooms. But our overall experience with the Four Points Sheraton Midtown - Time Square was great and I highly recommend it.
July 7, 2014
Rated 5 out of 5 by Sandynearthebeach This hotel has many great qualities!
This hotel has an incredible staff! They are professional, helpful and friendly. The housekeeping, especially in my room, was great and the lady cleaning the room was also very sweet.
The hotel is centrally located, which made it great for walking to Times Square, Central Park, and Broadway.
The free bottles of water were very much appreciated, especially in the summer heat.
I ate one time in the restaurant, for dinner. The food was delicious, plentiful, and reasonably priced.
My stay at this hotel was wonderful!
July 5, 2014
Rated 4 out of 5 by Bissikrima great location and friendly staff
For New York City this hotel is a good match
Clean hotel friendly staff at the reception and the restaurant had good quality food and the price was reasonable
July 8, 2014
Rated 4 out of 5 by sftraveler1 Great location
A quick bus ride from Newark Int'l airport takes you right to the Port Authority, one street over. The hotel is in great location for theatre district. Staff were very responsive! Overall great stay
July 8, 2014