Rated 4 out of 5 by bakeymc Great Location
This hotel is located in a great location. Just steps away from the Port Authority and subway station, you are right in the middle of NYC. Perfect location for Broadway shows. Very short walk to the great restaurants in Hells Kitchen. The staff at this hotel was friendly and helpful. The rooms were comfortable, though on the small side.
April 8, 2016
Rated 5 out of 5 by Momonthego The staff at Four Points were incredible!”
I recently stayed at this hotel while visiting with my two daughters, one of whom was a breastfeeding mother. We were definitely needy guests but the staff never batted an eye when we had a request. From storing my daughters breast milk to holding our bags before and after checkout, they met our requests without hesitation. We were upgraded to a suite which was amazing! The hotel was clean and modern. The location was great. Big shout out to Charisma and Patrick. Wish I had gotten all their names! Everyone was so friendly an helpful! Definitely would recommend this hotel and will be staying here on my next visit!
April 6, 2016
Rated 5 out of 5 by Vincos EXEMPLARY SERVICE IS A HALLMARK
OVERALL IMPRESSION: As a select-service, this property could get away with doing a lot less but they out-perform many of the full-service New York properties in the chain.
SPG RECOGNITION: Excellent. Every staff member seemed to have been briefed and knew me by name. The manager is very hands-on and was a visible presence in the reception area - making certain that all runs smoothly. No upgrade (all rooms the same) and, surprisingly, no in-room amenity.
THE ROOM: Compact as all New York hotel rooms are but quite pleasant and well-designed.
LOCATION: Absolutely excellent for the proximity of the theatre district and with the convenience of the Port Authority subway station right on the corner.
EXCEEDED EXPECTATIONS: The SPG recognition cocktail hour is a nice touch and quite elaborate. Breakfast is also a better-than-expected buffet.
ONE THING TO KNOW: I had been accommodated here during Hurricane Sandy and was amazed at the dedication of the staff - most of whom were marooned at the hotel but continued to perform their duties under the most adverse conditions. I was blown away with the dinner they put on without power and with minimal supplies - without which, most of the guests would have starved. I returned to the hotel for this reason although I usually prefer full-service properties and I was not disappointed.
March 12, 2016
Rated 4 out of 5 by Trevor85 Location, location, location
The Four Points Midtown is nothing special to look at. The lobby is small and crowded, the room decor feels dated and slightly tacky, and guests enjoy a less-than-majestic view of the bus depot across the street. But just off that street: Times Square! Broadway! Rockefeller Plaza! You can have an exhilarating NYC tourist experience without ever leaving a 4-block radius of your hotel. What it lacks in aesthetics, it makes up for in convenience. Additionally, the staff are very polite and welcoming.
If you want to stay somewhere a little more eye-pleasing that won't cost an arm and a leg, I recommend the Sheraton Tribeca. It's just a short subway ride away from midtown and features larger, more modern rooms in a pleasanter neighborhood.
March 2, 2016
Rated 4 out of 5 by BlueAyes Inexpensive alternative in Midtown
Clean and relatively inexpensive compared to the nearby W, Sheridan and Westin hotels. Right in the heart of Times Square, I think I paid $86. The room was clean and that was all I needed.
February 17, 2016
Rated 4 out of 5 by Gdnez Great front desk staff
Front desk staff were wonderful. Made me feel welcome, handled my requests promptly, and otherwise made my almost two week stay very pleasant. Only negative was that the key cards often had to be re-keyed...staff said they would be changing the locks soon to the keyless system.
February 12, 2016
Rated 4 out of 5 by KMac86 Awesome Location
First time staying at the Four Points brand in the Starwood family. Awesome location just a few blocks away from Time Square and Penn Station. Rooms were much smaller than I expected but it's New York and space is limited. Cozy rooms, very immaculate and I love the bathroom and neat shower dispensers. Sebastian at the Front Desk made me feel like I was staying at the St Regis! Awesome service professional who made it his duty to follow up during my brief stay. Also very knowledgeable about the area and how to get around. While it may not be the hotel to enjoy a honeymoon (I'm a big guy, I need space), it surely exceeded my expectations with comfort and service.
February 3, 2016
Rated 5 out of 5 by MaryXY1 Thanksgiving Delight
I was at the hotel two weeks for work during the busy Thanksgiving period. The staff was phenomenal, treating me professionally and courteously throughout my stay. Everyone went above and beyond what I'd consider 'normal' service and I felt pampered as they greeted me by name daily. Would recommend this for other business travelers as the location is an easy walk to the subway or bus stations that will get you anywhere you need to go.
January 24, 2016