Rated 1 out of 5 by pn1985 Never will be my first choice.
All was going well when we checked into the hotel but when we went up to our room & open the door there was obviously someone already staying in the room so they had given away our room when they are supposed to guarantee a room when we reserve. When we go back down to the desk we're told that there are no more rooms left in the hotel with double beds & the only room left had one king size bed. Front desk personnel said they would send up as many blankets & pillows as possible to at least make us comfortable as someone would have to sleep on the floor. They did not. We got two sheet covers & two pillows & that is it & that was only after I called down to remind the staff. I also had to ask for extra towels. When I called down the staff had a bit of attitude about it too. I will never stay at this hotel ever again.
June 3, 2012
Rated 5 out of 5 by agyjay Great stay !
Wonderful place to stay in Center City...easy to park across the street, very friendly staff, clean room, great bathroom, coffee in the morning - will stay here again when visiting Philadelphia !
June 24, 2013
Rated 4 out of 5 by csworks23 Great Location
Above my expectations! I do not stay at Four Points generally but this was a nice, very clean hotel and in a perfect location.
June 20, 2012
Rated 3 out of 5 by DF1234 Bad sleeping experience, nice staff
The hotel and room were very clean and the staff was very friendly. The room was pretty small, but that's to be expected when (a) you're not a premier member and (b) you're in the middle of a big city. Check-in was easy and check-out was also pretty easy, though it took a long time for them to get my car back from valet.
There was an armchair in the room angled towards the bed-- every time I walked past it, I slammed my knee into it. The room was way too small to have this additional armchair and it was especially annoying when I walked into it on the way back from the bathroom in the middle of the night.
The bathroom sink only gives warm/hot water when you turn the faucet ALL the way on, which means the water is on super high blast. I got water EVERYWHERE when I tried to wash my hands.
My final (and major) complaint is the HVAC system. The room was chilly when we walked in, so we turned the heat up to 72 degrees, and switched the thermostat from "auto" to "on" so the room would warm up more quickly. The "on" position worked like "auto," though: once the room reached the temperature, cooler air would come from the vents, then warmer air after 20 minutes or so to get back up to 72 degrees. The problem is that the cooler air vent NEVER turned off and is, inexplicably, aimed directly at the pillow section of the bed. I got cold air shot into my face ALL night. I got up and turned the thermostat to "off" (a chilly room is better than cold air in my face), but it NEVER turned off. I had to build a sort of pillow fort on my left side to try to block the cool air from hitting my face. I woke up with a terrible headache and sore throat from the cold air being blown directly at me all night.
Simply put, it was a miserable night of sleep. I'll definitely not stay here again.
December 31, 2012
Rated 1 out of 5 by Campos64 Worst Hotel Stay EVER!!!!!
We booked this reservation through hotwire - a one-night stay in a king room - because we brought our daughter back after spending Christmas with us. We had a "heater" unit in the wall that was making such a loud clanking sound that we could not sleep. We called (11:15 pm) to see what could be done. We were told no one could fix it at that time of night, so they could move us. Room keys were sent and when we (a couple) arrived to our "new" accommodations, we found two twin beds...one of which still had the bedding from the guests before us (the "change sheets" tag was still on it). When we called the desk, they told us it was all that was available. We went back and forth between rooms, as they told us that they had "fixed" the noisy unit. No, they had not. We ended up finally choosing quieter room at almost 2:00 am, sleeping two in a single (twin-sized) bed. This is unacceptable. When we asked if, since we were willing to take the smaller and less expensive room (which is not what we paid for) if we could get a part of what we paid back, we were told that since we booked through Hotwire, they could not help us. However, the hotel was quick to take our credit card when we checked in and put a four-day hold on an additional $75.00 - despite the fact that we booked through Hotwire. Bottom line - NO ATTEMPT was made to accommodate/pacify an obviously unhappy and dissatisfied guest. Then, as if that were not bad enough, we were charged $24.00 for valet parking two blocks away and were given no other options.This was not a detail provided on the hotwire information either. Finally, the shower faucet was wound so tightly that we could barely turn it (in the King-sized room). Apparently, this facility is in need of a better maintenance program. This was, by far, the WORST hotel stay ever!
January 1, 2013
Rated 2 out of 5 by TDz57 Very disappointing
Stay 7/27/12 to 7/29/12. Not greeted in a friendly or welcoming manner. Called housekeeping for extra towels which were not received. After our first night, we had no housekeeping services; no beds made, no trash emptied, and no clean towels. We returned to our room later in the evening at which time it was too late to call for housekeeping. I also called for my car from the valet and had to wait over one hour just to retrieve something that was left in it! Lastly, upon checkout, I was not greeted pleasantly at all, not asked how I enjoyed my stay or if I was pleased with my accommodations. This was not my first stay at this hotel, but may well be my last.
August 1, 2012
Rated 2 out of 5 by Adam123456789 A/C Noise
My main concern with staying here was that the A/C unit was unbearably laud!
I checked-in in the early evening, went out for dinner and got back to my room late in the evening. By the time I realized that the A/C was going to be so laud, it was already late and I was too tired to consider switching rooms. Anyone who enters this room to clean it or to maintenance the A/C could clearly hear how laud this machine is and do something about it.
I was forced to turn off the unit all together in order to try and get some sleep. 5 hours later the fire alarm goes off so needless to say I did not get any rest during my stay and had a very important meeting that morning.
August 20, 2012
Rated 1 out of 5 by brownie03 Don't bother
Called to get directions to hotel because we were lost driving around the city and the service desk put us on hold for over 5 minutes before I decided to just hang up. Upon arriving hotel was not at all was expecting. Entering our floor and room it felt like a sauna. It was 89 degrees in our room! The staff was really not helpful, they made it seem like it was our problem to deal with. We decided to go to dinner to escape the heat and what they said would only take 20 minutes to get the car ended up taking an hour. Cleanliness of the room was below my standards as well. We will never stay here or recommend it to anyone.
July 13, 2012
Rated 2 out of 5 by dp485 This hotel was below expectations
When arriving at Four Points an hour after check in began I was notified that our room was not ready. We then waited over an hour and once we got in the room the air conditioning was not working. We were told ahead of time that there was a problem with the AC in some rooms, but the staff simply said hopefully your room won't be affected, they were wrong. We were given a free drink at the hotel restaurant during happy hour and free breakfast vouchers that we were unable to use because we were there for an event that started before breakfast was ready and ended after breakfast was over. Needless to say I will not be recommending or staying at this hotel in the future.
July 11, 2012
Rated 2 out of 5 by Char1999 Unimpressed
This hotel was chosen for its proximity to the convention center and though it is close to many of Philly's attractions, it isn't in the best of neighborhoods. The lobby was small and the Cherry Lounge (hotel eating establishment) was less than appealing. The apples that were set out in bowls throughout the hotel were not fresh. I expected better services and accomidations from a starwood hotel and they are defineitely lacking.
December 3, 2013
Rated 3 out of 5 by Suzz7432 Needs some improvement
The hotel is on the edge of downtown but good location for walking to downtown and other hotels. Right across from the convention center and Reading Market which is nice. They have valet parking but you can park in a lot across the street for $20. The hotel is small but that is ok. Check in and staff were friendly and helpful. My first room was extremely small. I called and asked if they had a bigger room and they quickly gave me another which was a little larger. Their were definitely come cleaning deficiencies. The carpet was stained and badly needed cleaning. The bedskirt was dirty, the duvet on of the beds had a stain on it. The best thing about the property was the staff.
May 17, 2012
Rated 4 out of 5 by Phillylove Nice hotel in City Center
We checked into this hotel on a friday afternoon and were greeted by a very friendly gentleman (Kyle). He had no trouble finding our reservation that we had made online and we were in our room within minutes. The room was a little bit small, but it was fine for just the two of us staying there. The room was average on the cleanliness scale. It was very quiet and easy to sleep at night and the room stayed nice and cool. The only issue some may have with this hotel is the area that it is in and the parking issues. Other than that I would highly recommend this hotel as it is within a short walking distance of many great attractions (terminal market, union transfer, independence hall).
July 24, 2012
Rated 2 out of 5 by tmelendez1 NEVER AGAIN
Booked our room well in advance and upon check in we had to wait over an hour for a room to be ready for us. The carpet in the room did not seem vacuumed and there was hair in the bathroom. The A/C in the room was not working correctly and we were told if we'd like it fixed, we'd have to wait in our room for maintenance, which could take approx 2 hours. Valet service was extremely slow, waiting 40 minutes on the first day for them to retrieve our car and an hour to retrieve it upon check out. No explanations or apologies were given for their consistent delays or issues with the room.
July 11, 2012
Rated 3 out of 5 by Indychamps Perfectly Acceptable
This hotel has a pretty convenient location, and the rooms are new and clean and well kept. That being said, the rooms are quite small and the staff is uneven. Certain staff were very helpful, and others were not that helpful (though not rude by any means). Also, there were issues with the shower during our stay and the effort to alleviate the problem was reasonable but not exceptional.
In short, this hotel will meet but not exceed your expectations and will serve its purpose well for a conference or a work trip, but don't go out of your way to stay here.
May 16, 2012
Rated 5 out of 5 by CarmAH Unexpectedly Modern
I arrived at this Four Points location on the weekend that Hurricane Sandy was set to hit. The staff was more than accommodating, and my room was very comfortable and modern. I have stayed in Four Points brands in the past and this hotel was extremely comfortable. I also had breakfast in the hotel bar, the eggs were the best I have ever had in a Four Points hotel.
Great location, I was able to walk to various venues and it was close to Market East station. I will not hesitate to stay at this location on my next trip to Philly!
October 31, 2012
Rated 5 out of 5 by RosalindB Believe the good reviews!
Checked in today, admittedly with apprehension given the extremes in reviews. But luckily, the good reviews are correct. Yes, it's a Four Points, not the Luxury Collection so it is relative, but for the money and location, this hotel can't be beat. They go so out of their way to make you happy and show their appreciation. Cookies in the afternoon, reception, water and coffee in the room. Clean. Great location. You could do much worse and not much better without spending a fortune. Will definitely stay here again.
June 12, 2013
Rated 3 out of 5 by Juls368 Expensive not much to offer
The price of my hotel when reserved the room over the phone was $30 cheaper than the final cost I paid at check in, 194.69 for a place to sleep on a random friday night of in philadelphia. I got a king size bed and two room keys and in the room only one bar of soap, two towels, 2 packets of coffee which was great but only two creamers and sugars for me to use. For the price I was disappointed. Overall clean and friendly staff and good location to center city could be well worth the price with minor improvements.
November 20, 2012
Rated 5 out of 5 by EL55 Highly Recommended
We enjoyed our stay here. The room was nice - about what you'd expect for the price range, but the staff here is what made our stay great. They were extremely helpful and accommodating, which was much appreciated as we had an infant with us.
The location is within walking distance to most of the tourist spots in Philadelphia and very close to the subway and bus stops as well. If you want a good place to stay without breaking the bank I recommend the Four Points.
September 13, 2013
Rated 3 out of 5 by Mirko Visit to Philadelphia
We checked in on 8/26/2012 and stayed for 3 nights. Until they fix the problem with the AC I cannot recommend staying at this hotel. Rooms that face 12th Street side of hotel heat up even with shades closed. I saw the GM at checkout and he told me they were aware of issue and working on tinting windows. Hotel is centrally located to Independence Hall and Franklin Institute. If they correct the AC issue I would recommend and stay again. Rooms are small more like typical New York City hotel.
September 4, 2012
Rated 1 out of 5 by kevin22 not clean hotel
The hotel upon arrival was not clean the sidewalk going into the hotel had liter everywhere. the staff was nice walking in but when i had a problem with the room they hardly cared. i went down to the restaurant my first night it was horrible. the food was not worth the money. my server was miserable and i had a problem with my food and i was told the manager at the restaurant was cooking. thats pretty bad when the manager is cooking and its not even good. i would not recommend to anyone
March 6, 2012
Rated 2 out of 5 by BWT62 Adequate but not worth the price
On the plus side, the staff - especially the front desk folks - was really wonderful. The hotel itself was a big letdown down though, especially considering the price. The bed was absolutely awful to sleep on, the room was clean but very dated, and hotel facilities were basically non-existent. Even one of the two elevators was less than reliable. The place needs a major renovation and upgrade, again especially in light of their rates. Would not recommend nor stay there again.
October 31, 2012
Rated 2 out of 5 by tommyb 2 stars.
2 stars, need I say more? I won't stay here again. The floor in our room was very creaky, seemed funny at first. It wasn't funny at 6am the next morning when we could hear people in other rooms moving all around, could hear people walking down the hallway talking, could hear the elevator bell loud and clear. We were HOPING to actually sleep in, but the amount of noise in our room made that impossible. That's not an easy fix, I won't be back.
May 18, 2012
Rated 2 out of 5 by Arty Needs much improvements
I was greeted by great staffs when I first came through the door, but once I got to my room, I saw many imperfections in this hotel. I was able to find the channel guide in my room so I called the front about 3 times and once speak to the staff in person but they were unable to provide me with a channel guide at all. I ended up asking for the number of the channel I wanted just to find out that my room does not get that channel. When I asked about this, the answer I got was that the staff are not sure what's going on and that they cannot help me with it.
Also, when I tried to turn on the lights next to my bed, only the right side lamp worked and the left lamp did not.
I thought the room had a refrigerator, but turned out it did not so the ice cream I got earlier that day ended up melting.
I wish the staff was more helpful and the room more accommodating.
November 27, 2012
Rated 5 out of 5 by lee72 great hotel
this was our first romantic getaway and everything was great with the service and the location and price and parking is literally right across the street. don't forget to ask or a mini fridge and if you get a king size bed it will reduce the space in the room but that is the trade off either a queen bed and room or king bed and narrow walkway near the bed and cabinet. we soooooooooooooooo cant wait to go back to Philly
February 18, 2013
Rated 5 out of 5 by Patricia59 Exceeded Expectation
Big kudos to your amazing and extremely friendly staff. Front check in staff went above and beyond the call of duty to make our stay special. We were greeted extremely friendly and by our name each time we entered the lobby area. Was invited to meet and greet reception where we had the opportunity to talk to others also staying with your hotel. This was a great experience. Also became Priority Club Rewards Member.
April 19, 2013
Rated 2 out of 5 by disaatisfied ~20 yera SPG member denied extended checkout
I have been a SPG member, Preferred, Gold, Corporate, (depending on the year)since about 1998. I was in Philadelphia to visit a terminally ill relative and requested an extended checkout til 4 so I could spend the last day before Christmas that I could with her. The request was denied. I've never, NEVER before had a request for an extended checkout denied... guess I'll stay elsewere when I am back here in May.
December 20, 2012
Rated 5 out of 5 by jbweiss1425 Highly Recommend - Modern - Clean - Friendly
I stay here weekly and am SPG Lifetime Gold. I am a big fan of the Four Points brand and cant say enough good things about the Convention Center Four Points. Super comfortable Beds, clean, outstanding service - some of the nicest people at any hotel I have stayed. Great value as well. Food is very good in the hotel restaurant and room service is very reasonably priced. Highly recommend this hotel!
April 30, 2013
Rated 1 out of 5 by Chavis12 Horrible Service
This hotel and their valet parking services are horrible. When entering our room, the sink was clogged. They did not have enough staff to clean the room after the sinkw as unclogged by a staff member. They assured that if i called 25 minutes in advance that my car would be available from the valet. It took over an hour to get my car each time and I was late to business meetings.
April 14, 2013
Rated 5 out of 5 by Chuck210 Wonderful Visit
I was in Phila and needed to be near the convention center. Four Points is located across the street, so I booked there. I travel monthly and must say this hotel provided great customer service. The 3 ladies at the front desk were amazing and met and exceeded my every request. I would highly recommend to anyone going to Phila. I will go back.
April 4, 2013
Rated 5 out of 5 by Slualum Very good in so many ways
This is possibly my favorite hotel in Philadelphia when factoring in location, cost, and service. The rooms are always clean and comfortable. The Convention Center, Chinatown, and the Reading Terminal Market are two VERY short blocks away. Museums are within a short walking distance. For value travelers, this is a must stay location.
April 3, 2013