Rated 1 out of 5 by Jeff Sad this is a Starwood Property
I want to start by saying that I am a lifetime Starwood Gold member and I absolutely love Starwood properties. I have never written a bad review. Having said that, this hotel is the worst property I have ever stayed in. To start with, it's in a sketchy part of town. The day after we checked out there were about 10 police cars blocking off about 1/2 mile on either side of the hotel. The first day my wife was there she wanted to go sit by the pool. There was a homeless man sitting by the gate to the pool (you have to walk across the parking lot to get to the pool). She turned around and came back. The pool was dirty anyway.
The room was the smallest room I have stayed in and the fact that they put my wife and myself in a room with 2 double beds made it even smaller. The carpet was dirty, the bathroom grout was dirty, and the tile was falling off of the base mold. The fixtures covering the plumbing to the toilet and the shower were hanging down showing exposed holes in the walls. The air conditioner was loud (which was a blessing since we were placed right across from the elevator and the ice machine). With a 1" gap under the door we could hear everything going on in the hall. Speaking of the AC, it had a minimum low temperature of 68 which never would let the room cool down to a comfortable level. The TV worked only half the time. If there was any rain it wasn't going to work. The wireless was spotty at best.
I'm hoping that the hotel is undergoing a renovation because there was trash everywhere, wet paint, peeled off base mold etc. The carpet in the hallway was old and torn, the hardwoods as you walk out of the elevator were buckled and the carpet in the general area was stained and dirty.
Lastly, I had called SPG Concierge to make this reservation. I asked for a pet friendly hotel as my wife was going to be traveling with me on this business trip and she wanted to bring our 11 pound Yorkie. They were very helpful in helping me find a hotel that was pet friendly. I've stayed in many Starwood properties that allow pets before. When we got there and checked in they informed us that there would be a $75 charge. We were never informed of this charge prior to our arrival. They rudely said, "it's on our website". So I checked and if you really search for it, under "announcements" the website says "Pet Policy
Dogs up to 80 pounds are allowed. A $75 non-refundable deposit per stay will be charged." There is nothing similar to a "deposit" here. This is a $75 fee! When I questioned this (as I wasn't informed when I was booking) Alex said that they would have to shampoo the entire room, carpet, furniture, bedding etc. That would be a good thing since the carpet in that room hadn't been shampoo'd since the Reagan years. I asked to speak to the manager and Alex wrote a note to give to the manager. Guess what, I was never contacted by the manager.
I'll end by saying that I'm sad to write this review. I love Starwood and will continue to stay there wherever my travels take me. But, this is not indicative of what a Starwood property is or should be.
July 6, 2013
Rated 4 out of 5 by Faith2012 The Staff
Lets begin with the cons:
Cons: Certain TV Stations did not work well in room. The bathroom is a little small, however the shower head made up for it. No fridge or microwave in room. The shuttle bus does not pick you up from bus or train stations, nor do it to you to certain places like the outlets or malls.
Pros: The bed is very, very comfortable. Staff Jeff and Alex proved to me why I stayed there, they show nothing but courtesy and professionalism. Convienient to a lot in the area.
June 19, 2012
Rated 1 out of 5 by dworthi807 Poor Airport Shuttle Service
I waited 1 1/2 for the airport shuttle and this was after calling twice for a pick up. I mentioned to the manager that the airport shuttle was a little slow. His response was at least it is free. This tells me that not only is the shuttle slow but the management is poor. I will not stay here again
October 10, 2013
Rated 2 out of 5 by Bsmith201 Bad Experience
This is my first truly poor experience at a Starwood hotel. Very disappointing:
-Airport Shuttle van pick-up was standoffish, did not say hi, help with bags, or even acknowledge me.
-My SPG/Gold status was not recognized, when I asked if I could please receive my gold welcome reward, the front desk staff even tried to argue I was not a SPG gold member and I had to prove it to him.
-2 of the electrical outlets in room not working
-Three small droppings in the room, unsure what they were, but even after a room cleaning they remained, proving nobody cleans well here.
-AC unit extremely loud and hard to sleep with.
-Wake up call did not occur as I set it with front desk.
-Breakfast system is awkward, having to buy a voucher at the front desk. Food was the worst I've ever had at a Starwood hotel.
-Facility is run down and in a bad area.
On the positive side, the staff was nice and the bed was comfortable.
This should really not be a SPG hotel, it is not up to the standard, and it is in need of a lot of work. I would not return, and not recommend this hotel for any usage purposes.
October 21, 2013
Rated 3 out of 5 by NiceGuy Kind of iffy...
1st- Greeter is kind of creepy (I believe its his voice)
2nd-Black and Mild in room upon arrival
4th-TV wasn't clear at all
5th- TV Armour was broken
6th- Took forever to confirm a late checkout
7th- Got a call 3 days after checkout about paperwork that was left on the desk in the room from a guest that was there (housekeeping)
8th-Door got jammed
Ironically, still wasn't a awful place to stay.
June 2, 2012
Rated 4 out of 5 by VeryGoodPointsStacey Nice Hotel, Fair location
While I liked the hotel, and the staff was great, I really disliked the surrounding area. As a single female traveler I didn't feel secure at night in the area. There were people lingering at the street corner at all hours. The hotel said it was safe, and while I felt safe in the room - with the door locked - I didn't feel safe going to my car. For me, that's a deal breaker.
December 14, 2012
Rated 4 out of 5 by Troy50 Warm and Friendly Staff
The hotel accommodations where very nice. The staff is exceptionally polite and efficient. Warm greetings and smile from everyone - front desk personnel, housekeeping, and restaurant personnel. Special honorable mention to the restaurant staff member for her service and Banana Corn Muffins!
May 18, 2013
Rated 4 out of 5 by Don406 Visit during Memorial Weekend
My husband and I really enjoyed this hotel. The staff were great, the accommodations were very good (air conditioner was a little noisy was the only problem). It is very convenient to the train station to uptown Charlotte--a major convenience. We will definitely stay at this hotel again.
May 29, 2012