Rated 3 out of 5 by Cherandy good location
I would have rated this hotel higher however, the noise in the hallway and adjacent rooms was ridiculous. I finally had to go into the hallway myself and bark at the people running up the hallway and slamming doors in their rooms. It was 12:45 a.m.
April 8, 2014
Rated 3 out of 5 by Glen21 Good location for the International Airport
Rooms overall are dark. Not bright enough in the evenings.
Previous visit to this two lights were burnt out.
Wake-up feature on phone did not work. When we phoned the front desk they said they knew it did not work but they will give us a wake up call in the morning. This did not happen! I am just glad we were not catching a flight out of the airport.
Registered in their rewards progranm on the last visit but they could not find us in their system on this visit.
Time to check out other accomodations.
April 1, 2014
Rated 5 out of 5 by DrBob1 Problem-free ... Underground Parking, Too
Mini-fridge, microwave, uber-cleanliness, and fast front-end service make every stay comfortable, and warn underground parking is a plus in Alberta's winters. Never yet a problem with bed or bath, free internet or quietness. Location is convenient, though not beautiful, and lobby is typical of more exclusive hotels: fireplace, large tv, and comfortable, well-kept furnishings. A best buy hotel.
March 25, 2014
Rated 5 out of 5 by Leskow Home away from home
Enjoy this hotel for business. Have a Wednesday reception with wine & beer and snacks. A great opportunity to dialogue with your fellow travels. Nice cooperative staff.
March 24, 2014
Rated 3 out of 5 by casper96 green program
said we would go green which to me meant no changing of the sheets and towels as necessary for $5. We were at a soccer tourney so arrived back, beds were not made, no garbage removed from cans, I am sure that no one was in the room. I left a comment card but so far no one has replied, we stayed Mar 14, 15 2014
March 23, 2014
Rated 5 out of 5 by BusyGal74 Clean and friendly
Another good stay. Everyone was very friendly and helpful. Hotel was very clean. Our first choice when we stay in Edmonton.
March 24, 2014
Rated 5 out of 5 by kranny Excellent Hotel
On walking in to the lobby I could tell that the hotel was top notch. Very modern and clean. Everything you'd expect from a Sheraton. I was greeted as and SPG member and given a complimentary upgrade, which, always makes a guest happy. The room was fantastic too. I'll be coming back for sure.
February 6, 2014
Rated 5 out of 5 by skippy123 The hotel staff!!
We made our hotel reservation through the central reservation phone #. I was quoted a price of $129.00 for the first night and 40% of for the second night(this information I obtained through the website).
When we checked in the rate the front desk staff had was $159.00 for the 1st night - second night $95.04. I did not discuss this at the time, as my grandchildren were with us, I did not believe it was the appropriate time to discuss this, getting everyone involved. However, the next morning I did approach a staff member she explained to me that I would have to deal with the central reservation phone # that I made the reservation through. Shortly after this conversation I was in the lobby, a gentleman by the name of Ashnil approached me apologized for the incident and advised me that he had made the adjustment to our folio. WE were thrilled, what a wonderful employee to make a decision. We were there for our Granddaughter's Provincial Soccer tournament, of course I mentioned to several people the GREAT SERVICE we received from this employee. CONGTRATULATIONS!
Doug & Jeannette Oliver
West Kelowna, B.C.
March 19, 2014