Rated 1 out of 5 by pelaez Unprofessional staff
Thought the past 10 years we have stayed at multiple SPG property's. We can say that we had the worst experience at this location. When checking in, the staff was extremely rude. They stated a roll a way bed would be delivered to the room, when they did not have any available. Manager was suppose to contact us to address our concern but have not received their call.
July 19, 2016
Rated 4 out of 5 by InPlaneSight I'd Probably Stay Here Again
Overall, I was happy with this hotel's accommodations.
However, the conditioner dispenser in the bathroom didn't work. There was a lot of "people" noise coming from the hallway (the room is not soundproof, as advertised.) The breakfast in the lobby is definitely not worth the price. I'm an elite member, so I got the breakfast "free" but knowing what I know now, I will never pay for it. There is no free continental breakfast here for guests.
As stated in the title, I'd probably stay here again.
June 26, 2016
Rated 5 out of 5 by BP314 Hotel was very appealing, walked in and it smelt great.
The staff was very courteous. Leah was very friendly and attentive to our needs. When we checked in we were a little too early but she accommodated us and made us feel special. The room was clean and the bed was very comfortable. I would definitely return again.
May 17, 2016
Rated 1 out of 5 by Jerry772 And clean rooms and friendly staff
the room was not cleaned there where women's underwear left underneath the bed edge. Then they add on charges to your bill. I will not be staying here again, I would recommend the same for others too.
May 4, 2016
Rated 4 out of 5 by billbarber1948 Moderate travel
A very nice hotel to stay when travelling.
April 13, 2016
Rated 5 out of 5 by Maki0584 Great Staff and 10 out of 10 for Cleanliness
The staff was friendly, breakfast was superb, and the cleanliness deserves a special mention.
April 4, 2016
Rated 3 out of 5 by KCNC Dirty Sheets
On arrival I was very impressed with this hotel, check-in very simple and friendly. Hotel looked clean and neat. Unfortunately, when I pulled the bed covers down it was obvious the sheets had not been changed since the last customer. Coffee or soda had been spilt on the bed and bed ruffle and it had not been changed. I called down to the desk and they sent up new sheets but since housekeeping was gone they didn't change them. I went down again the next morning and told the desk clerk, my room was straighten but the bed ruffle was not changed again. other than this issue the stay was great. Staff could have been friendlier. But I would stay here again, just check the sheets as soon as you walk in.
February 23, 2016
Rated 5 out of 5 by SusetteandDon1990 My favorite in the Jacksonville Area
I wont stay anywhere else while visiting Jacksonville. The rooms are excellent and comfortable and the staff go above and beyond to make you feel comfortable..
February 18, 2016