Rated 4 out of 5 by mwb18 Great location
This hotel is in a great location in downtown Asheville and convenient to everything.
They were doing some renovations to the hallways which made me question my choice at first, but the room was great! It was already renovated, was very clean and the bed was awesome! The hallways will be done in due time.
In my haste to pack I forgot several toiletry items, but the staff at the front desk was very friendly and had what I needed.
I really appreciated the free bottled water upon arrival as well as one in the room. I would definitely consider staying here again and recommend it to others.
July 8, 2014
Rated 4 out of 5 by ElizSapp Wonderful staff - under renovation
We stayed over the July Fourth 2014 weekend. The hotel was very busy and undergoing renovations. The staff was always cheerful and accommodating during our stay. The building was being renovated, and so the facility was a bit chaotic - some rooms had updated features and others not. I have no doubt that when it is finished, it will be very nice. The location is excellent - easily walkable to all of downtown and easily accessible from the highway. We would happily stay here again.
July 9, 2014
Rated 2 out of 5 by Love4animals July 4th o/n stay
Hotel was allegedly sold out.
Check in was great, then went to room and found bed not made to my expectations for price of room paid (I used 7000 points!). Flat sheets were used instead of fitted sheets and the bed was a sloppy mess to view...did not want to sleep in it.
Called front desk and they remade beds for us. Told us they were out of sheets and had to use flat sheets the first time, instead of fitted sheets.
Room was too dark even with all lights on.
Sink stopper missing from sink.
Shower soap dispenser had NO SOAP in it, and I could not get shampoo conditioner to come out of dispenser well.
Hotel is under renovation, but still....the bed sheet issue was unacceptable.
Staff is responsive to fixing what is required.
July 6, 2014
Rated 4 out of 5 by WinstonLady Excellent/Convenient Location
The hotel is conveniently located just outside of downtown just off I-240. Easy walking to downtown, quaint shops, and leisure dining. The staff is friendly and oh so helpful. When in Asheville, this is the only place to stay.
July 10, 2014
Rated 1 out of 5 by Shocked25 Horrible service and hotel!!!
Bad customer service. The quality of this hotel doesn't compare to other SPG hotels in the network. The walls are paper thin!
July 9, 2014
Rated 4 out of 5 by Wotamalo Good hotel during remodel
Was satisfied with the hotel as it was undergoing some renovations. Room and hotel was very quiet for a holiday weekend.
July 8, 2014
Rated 3 out of 5 by Guoqing Good location
Good location: walking distance to major attractions downtown.
A little noise-didn't sleep very well, which I understand because of 4th of July...what was not acceptable was that the alarm went off in the middle of the night. I have never experienced that in any other SPG hotel.
July 7, 2014
Rated 3 out of 5 by teris mediocre
I stay in Asheville often so I've sampled many hotels in the area. The Sheraton is fine, but nothing special, especially for the price. I was told I was getting a special UNCA family discount, but later found out I could have booked cheaper online. That is frustrating. There is a lot of painting & room reno's going on. This made it loud, dusty, and smelly. At the time of booking, there was no mention of the renovations going on.
July 5, 2014