Rated 5 out of 5 by TravelJeep Quick Stay Over
I just spent a little over 6 hours on the road coming down from Cass, WV and I needed a place to stay over night. A king bed was available when I booked the room prior to my depature..
All I can say is that I had wonderful night night sleep. The bed and linens were nice and fresh compared to the previous Sheraton that I stayed out the previous night. The staff was excellent and dedicated to their work. I was even offered a complimentary cold bottle of water at check in. They even offered for me to go swimming next door at the YMCA for free since the pool was closed for the season.
Breakfast was very nice. I decided to go for steak and eggs and that was a winner. Dessert was very good also. The server was very polite .
Overall, I left this property with positive feelings after a total let down at a major Sheraton. Four Points by Sheraton came to the rescue.
October 27, 2015
Rated 1 out of 5 by YTraveller Shockingly Awful
This was absolutely the worst Sheraton we have ever stayed in. It was also expensive, and the quality of the stay was in no way commensurate. The rooms are small and very basic, but also extremely shabby. Ripped upholstery, cracked porcelain, loose tiles, chipped furniture, and dirty linens. Very low water pressure. One of the beds had hair and stains on the sheets. We called (at midnight) for replacement sheets. Someone came to replace the sheets and rather than making up the bed, they knocked on the door and handed us a folded up stack that turned out to be a bed skirt, a table cloth and 5 pillowcases, of which some were dirty. We went down to the front desk to hand back the linens and ask again for sheets. We pointed out that the pillowcases (which we didn't need anyway) were dirty. He held them up to the light and said he didn't think they were "that dirty." He handed us a stack of new sheets which turned out to be two bed skirts. It was late, we were tired, this was ridiculous, so we made up the bed ourselves and slept between two bed skirts. Thie next morning, we asked the new housekeeping shift to change them. The lady was appalled by what we had used as sheets, was extremely apologetic and re-made the bed. But no other concession was given. Besides that, we were just shocked at every turn about how low-grade and shabby everything was. Rickety elevator and every button was cracked or broken in some way. Stained carpet. Old cheap-looking paneling. It is in desperate need of refurbishing. Do not waste your money on this place.
October 11, 2015
Rated 2 out of 5 by apk44 Quality
The quality of stay was not up to Four Points standard. First, the room was very dated. Second, there was no way to control the temperature in the room, as the thermostat did not work and the additional wall unit was also not functioning. Third, the bathroom was rough all the way around. (I.E) tub was cracked, water pressure was non-existent, hot water was at best after 5 min luke warm, The bed was average, however the base of the bed was unfinished wood that was visible. Four Points by Sheraton is an upper level hotel chain, but this stay felt more like a mid level hotel at upper pricing. Next visit to Asheville will not be at this hotel.
August 30, 2015
Rated 5 out of 5 by AmyTheBomb124 Great Stay in Fun and Funky Asheville
Awesome stay. Loved Asheville, loved the staff and facility, hope to come back yearly.
August 10, 2015
Rated 1 out of 5 by Stephan8 No good
What I thought would be a wonderful evening at the hotel was not great. I wanted to check in early, I have managed hotels for years, and know what can done to make this happen. I was told that I could check in at 2 pm, ok, I returned. I checked into my room to find it worn, the carpet worn, the door threshold was cracked, the desk chair was very worn. I was ok, it could be worse. Then going into the bathroom I found it could be. The bathroom was in terrible shape. Cracked dirty tile, hair in the tub, etc. So, I think well anyone can have a bad day. Then came the air conditioner. It was either full blast or off. The smell of moldy air conditioner filter permeated the room. Yuck. Not a great night sleep. Not a great stay. Not a great hotel. Old is one thing, old dirty and moldy is not a good combination.
July 20, 2015
Rated 5 out of 5 by Liz40 GREAT BED!
OH my! The room was so comfortable. Unfortunately there was a wedding party next door for two of the nights. Other than that, no complaints on the hotel at all.
Skip the hotel restaurant and explore the local food!
July 14, 2015
Rated 3 out of 5 by BluttonSC Watch Your Belongings
On our day of checkout we left to get breakfast and on the way out put our suitcases in the car. We had late check out and actually said we weren't checking out when we left. Upon arriving back we found our room open and our 3 cases of wine (from the Biltmore Estates) gone. The cleaning staff was already in the room (why I don't know since we had not checked out yet) and the wine had supposedly been taken and held by the front desk. However, the cleaning staff had it and one of our most expensive bottles of wine was gone.
July 12, 2015
Rated 5 out of 5 by LarrytheArtist Simply the Best !
In town allows exploring the local shops and eateries.
Outstanding staff makes For Points our preferred place to stay.
July 3, 2015