Rated 5 out of 5 by Mschrup Thank you for the kindness you showed!
After receiving a call saying to come home to be with my terminally ill mother, reservations were made for me by a family member at this hotel. At the time, the only thing I knew about it was where it was located. Upon arrival, I explained my situation and check-in was expedited so I could go be with my mom. Sadly, my mom passed within a few days of my arrival. Upon returning to the hotel after a very emotional day of my mother’s passing, my daughter inquired about expanding my reservation, only to be told the hotel was booked through the weekend and no availability but we could speak with the manager in the morning. On our way out the next morning, we stopped by the front desk and asked to speak with the manager. My daughter relayed my situation and without hesitation, he only asked if I would like to check out on Saturday or Sunday. At that time, I could not express my thank you to him for the kindness and professionalism he showed. I did not even get his name but I was there January 9-18, 2015. If the hotel reads this, please let the manager know how grateful I am and how much it meant to me to have a clean, guest orientated hotel room to return to each evening during one of the hardest times in my life. Thank You!
February 28, 2015
Rated 4 out of 5 by tay1 Good for the Price
I did not really like the fact that I was on the first floor. It felt very exposed, but I did not request a 2nd or 3rd floor so it is not their fault. I was very happy with the staff. they were all very friendly and helpful. Chop House had good beer and food.
I didn't really like to walk to downtown... mostly because of the cold weather. Wouldn't be bad during the summer.
February 3, 2015
Rated 2 out of 5 by Lindsey219 Disappointing
Since it was me who chose this hotel for my friends and I to stay at for a wedding, I felt compelled to write a review after the issues that happened during our stay. I reserved three rooms when I booked our stay and requested them to be near each other. When we checked in two of the rooms were on the fourth floor on opposite ends (we were okay with that), but then the third room was on the first floor. The staff told us there was nothing noted about having the rooms be together.. The room on the first floor was supposed to be a king bed and was two doubles. It was just so late when we checked in they didn't care. The next day they ended up changing rooms because the air and smells were making them have breathing problems. Also, because the sheets on one bed had blood on it. Request to stay off this floor, I went down there and the smell IS bad. After we went to lunch we were locked out of two of the three rooms. The girl at the front desk told us we must've ruined the magnetic strip on the keys. Then when checking out, one of the rooms was booked for an extra day and had to wait before that was resolved. If you stay here, double check and reconfirm everything with them before getting there!
November 24, 2014
Rated 5 out of 5 by 1nightInNovember pet friendly and easy walk to downtown
we appreciated being on the pet friendly ground floor, easy access to outdoors. hotel staff was very friendly.
November 23, 2014
Rated 4 out of 5 by JT4208 Basic Amenities with good location
Central location to both highway and downtown Asheville. Walking distance to many restaurants and breweries in town. No frills property.
November 17, 2014
Rated 1 out of 5 by schmel There was hair in our bed
It was late when we were able to check into the hotel, we were tired and changed to pjs immediately. Upon turning the bed covers back when found black hair. My spouse felt so bad at that time, he would not allow me to call the front desk. Then while showering I noticed the lotion had been half used. Would not recommend or stay here again
November 7, 2014
Rated 4 out of 5 by SWVADB DVGSWVA
Many reviewers have been down on this hotel, but it looks like the renovations are nearly complete, and I had a nice stay in a nice room and had a good experience. I do have status and requested a higher room on the side away from the highway, and that may have made a difference, but my room was clean, the bed was comfortable, everything worked the way it should, and I had a nice stay. Great location with an easy walk to downtown.
November 3, 2014
Rated 2 out of 5 by dew07 service and hotel need improvement
I was very disappointed in my room assignment, which was a handicap room (not requested) in the basement level (room 125) with view out the window blocked by a construction dumpster. Seriously? You should give at least a 50% discount for anyone to stay in that room.
Also, room air conditioner was loud, making it difficult to sleep. In addition, there were dogs in rooms nearby that we could hear barking. If you are going to allow dogs, you should tell guests and let them opt to be on a floor without dogs.
I can't belive that I had topay $279 per night for the first 3 nights to stay in this room?
I hope that you will consider a credit to my starwood preferred guest account that would allow me to stay in a hotel for up to 4 nights in a similar level of hotel. Of course, I would love to have the entire stay reimbursed, but I figured the SPG points would be easier to honor.
Thanking you in advance for your consideration. Doris Wenger
October 31, 2014