Rated 3.5 out of 5 by 87
Rated 3 out of 5 by DSC844 Room A/C
Sound like a Cement Mixer.
March 7, 2014
Rated 1 out of 5 by ExpertVagabond Old and tired
The location is excellent however the hotel is old and tired. The carpets are stained and shower leaks, the windows whistle and the door had a gap in it large enough to see the light outside.
March 6, 2014
Rated 5 out of 5 by rakVG consistent
Lobby and bar keep getting better and better
March 4, 2014
Rated 5 out of 5 by Jethro Great Service!
I have been staying at the hotel for over 6 weeks and staff has made my stay feel like home! Shamoi has been the best. He greets me personally every time I walk in the hotel and has perfectly coordinated all of my reservation requirements. He is extremely personable paying attention to every detail and satisfying my requests to perfection. Melissa has also been great in the bar. She is always engaging and attentive and provides great service.
I feel Shamoi should be recognized for his commitment and service to the guests and the hotel.
I recommend the hotel to all of my friends and business travelers.
February 15, 2014
Rated 4 out of 5 by pkriches Great service!
Service staff is phenomenal...hotel is being renovated in some parts but service more than made up for it.
February 17, 2014
Rated 4 out of 5 by RRDon Painful Checkout
My bad, I did not let my credit card company know I was traveling out of state. I was to cover all costs at your hotel on my card. When checking in my Credit Card was rejected. My had a counter part use her card while I straitened out the issue which I did promptly. I went back down to the deck a half hour after checking in to transfer charges back to me. I was told I could not do this until we checked out, but a special note would be put into the system not to process the charges on my counterparts card. On check out day I went down to the desk early to make sure the charges were done properly and they were not. I was able to get the charges reversed but this was embarrassing for me. Now my counterpart has a pending charge that can not be removed for 5 day's.
February 10, 2014
Rated 5 out of 5 by rakVG great staff
tighten the standing lamps
February 10, 2014
Rated 3 out of 5 by Traveller2025 Needs some work
The location is great even if it's in the elbow of two major freeways. So if you can handle the noise being in City Centre is excellent. The staff was really good as well.
The rooms really could use a face-lift. I had a steel rod protruding from my desk chair and, come on, boxes for drawers? You've got to do better.
The credit card facility at the bar was down and has been down for weeks according to some of the patrons. No excuse for that!
February 1, 2014