Rated 4.1 out of 5 by 9
Rated 5 out of 5 Very good staff at reception
Ms. Sammi is so kind, she did great work not only for me and for my son. The smile is always on her face.
April 20, 2015
Rated 4 out of 5 by Xiaome Square dance made too many noise
The hotel is so good but one thing puzzles me. The sea view room is noisy due to Chinese DaMa & DaYe. Several square dance teams made huge noise at HaiYue Square. This is the only trouble for my last stay.
September 18, 2014
Rated 5 out of 5 by Billgo188 Great Service
Great Service from every aspect!
September 10, 2014
Rated 4 out of 5 by Johnny83 Good Location and good service
good location to seafood market and bench,
so pity that the sea in sanyawan is not clean.
Very good service to arrange shuttle to Yalong Wan Sheraton for private bench and airport.
August 13, 2014
Rated 5 out of 5 by 3d5x Great hotels
Very good hotels, will recommend it to my friends.
July 26, 2014
Rated 2 out of 5 by Noelchng Rm 2508, 27 May 2014
This hotel has twice disappointed me.
Incident no.1 - 15 Oct 2013
Dinner at the Eatery All Day Dinning. Ordered Penne Cabonarra. It came Penne Carbonarra swiming in oil. It was just to oily to consume.
Incident no.2 - 27 May 2014
No housekeeping to my room. Nobody came tidy my room, empty the dustbin, make my bed... etc. All I get is a card under the door claiming that I was "busy" and thus no need for houskeeping.
Yes, I was busy. Very busy with my meetings in town and I am am sorry, I couldnt be in the room for the attendant to clean up my room.
Instead of apologizing for the shortfall of service. The attendant who came to resolve the issue tried to accuse me of turning on the DND sign. Bear in mind, an attendant came to resolve the issue. Despite sounding displeasure over the phone with the front desk. Must be a new service standards.
The associates lack training in all areas. Please buck up. This is not what I expect out of a Sheraton Branded hotel.
May 27, 2014
Rated 2 out of 5 by goodman FOOD IS TERRIBLE
DON'T EAT IN ANY OF THE F&B OUTLETS
May 24, 2014
Rated 5 out of 5 by Chris91 great stay in sanya
I spent a great stay in four points hotel in sanya, the hotel is close to the aiport by bus or shuttle. the beach is just in front the hotel.
October 6, 2013